Chem-Dry of Cary
About us
Our carbonated cleaning process is drier, cleaner and healthier than the other carpet and upholstery cleaners. Chem-Dry started 35 years ago out in California and we were the first alternative to steam cleaning, the first green cleaner and the first low moisture system. We clean carpets, rugs and upholstery without soaps or detergents, which is why we use less water, no water rinse needed. Our cleaner the "Natural" is environmentally safe and Certified Green by the FDA. We use a fraction of the moisture that most traditional steam cleaners use ensuring a healthier living and working environment.
Business highlights
Services we offer
Carpet Cleaning. Oriental Rug Cleaning. Upholstery Cleaning, Drapery cleaning, Pet Odor removal. Residential & Commercial.
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
80% | ||
13% | ||
7% | ||
0% | ||
0% |
We asked that an additional area rug and 2 small 'throw' rugs be cleaned and they agreed to provide this extra service on the same day.
The men arrived about 25 minutes late as they had been in Durham and did not call to let us know of the delay.
We moved most of the furniture before they came and they moved other small pieces. They did not offer to move the dining room table and it was not moved. I had not watched what they were doing and did not note that the table was left in place.
I would use them again but with close observation or specific request to move certain furniture.
When the owner/manager called back, he was very fast talking and kept interrupting me, saying he could save me lots of money just by doing the walk areas, etc. I said I wanted all the carpet cleaned, not just the areas that were exposed. It was hard to get a word in edgewise. I was busy at work when he called, and just wanted a price for the square footage I'd input and a Saturday date and time. A 5-minute call turned into much longer. He needs to listen more and be less talkative, and stop asking questions and explaining details that are not in line with the customer's needs. I'd already read about the cleaning process on their website, so I didn't need the sales pitch!
The appt was set for two weeks later; I called 2 days prior to confirm the arrival time. I got the same talkative guy who sounded like he was in the middle of 14 things, and he finally found me on the calendar so we were good to go.
On the day of cleaning, the guys arrived early and got right to work. I had moved most of the furniture and they were kind enough to help move a few larger things. They answered my questions cheerfully. When I pointed out the "goop" still on the baseboards afterward, they apologized for overlooking that detail and cheerfully wiped them down. They did a great job on my 10-year-old carpet.
I would have given them an A if the phone contact and online scheduling had been better. I would use this company again, and recommend them to my friends.
Licensing
State Contractor License Requirements
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