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CertaPro Painters® of Cary & Apex
Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Carpentry Framing - Install,
About us
Cost is determined by the job. Additional phone numbers - (800) 462-3782, (919) 422-0595. Additional fax numbers - (877)806-0595 Additional DBAs - Broadway Construction Services Inc, CertaPro Painters Ltd. Additional contact name - Daniella Braglin
Business highlights
Se habla espanol
26 years of experience
Services we offer
Painting. Stucco. Drywall Removal. Deck Staining. Power Washing. Light Carpentry. Color Consultation.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.582 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 10% | ||
| 6% | ||
| 4% | ||
| 4% |
Showing 1-25 of 82 reviews
John W.
Aug 2023
Gerardo Reyes and Estefani did an amazing job patching a huge hole in the kitchen and repainting it after the upstairs shower was rebuilt. They also did a great job patching multiple holes in my bonus room. They were very professional and cleaned the job site after each day and at the end. Would highly recommend.
RAHUL C.
Jul 2022
This was a perfect experience, very professional. The painters assigned to us, Fernando & Anna is outstanding. They would walk us through with the day's work and explain their plan of action for the next day. They corrected some defects in our walls, covered, moved our furniture, and cleaned up at the end of each day. We are extremely satisified with the service and price of Certa Pro. Not to forget Carlos and Jonathan from the sales & production team with their follow ups on the work being done as per satisfaction.
Janet W.
Jul 2022
The team did an amazing job. Would rehire in an instant! I was so pleased with their skill and attention to detail.
Laurel W.
Mar 2022
Very satisfied with the work.
Karen B.
Oct 2020
This was a perfect experience. Very professional: sales, schedulers and painters were all efficient, knowledgeable, and skilled. The price was reasonable and there was no effort to upcharge or add additional work; the quote was what was paid! The work was scheduled to be done 3 weeks from when we accepted the estimate, but they were able to work us in a week early. The crew was outstanding. The results are beautiful, and I can honestly say I have not found a single flaw--no drips, runs, overspray, or paint on window tracks, door jambs, etc. They took great care of the property and were done so quickly, while still being thorough. I would give a higher rating if possible. Thanks, CertaPro!
Response from CertaPro Painters® of Cary & Apex
"Thank you for the review Ms. [Member Name Removed]! We're delighted to hear that you're happy with the experience you received and we are grateful for your business!"
Richard H.
Aug 2020
CertaPro was the best value and did a good job painting and staining my deck. Their estimates for completion were accurate and after everything dried came back for some minor touch-ups.
Response from CertaPro Painters® of Cary & Apex
"Thank you for the feedback Mr. [Member Name Removed]. We're glad to hear that you're happy with the work and we are grateful for your business!"
Linda O.
Sep 2018
Excellent! Workers were very competent and professional. Cleaned up thoroughly before leaving. Will definitely use them for additional rooms.
Response from CertaPro Painters® of Cary & Apex
"Thank you for your feedback. We're happy that you were pleased with the professionalism and thoroughness of our workers and we greatly appreciate your business!"
Judy S.
Jul 2018
The painter assigned to us, Howie was outstanding. He corrected some defects in our walls, covered, moved our furniture, and cleaned up at the end of each day. We are extremely satisified with the service and price of Certa Pro.
Response from CertaPro Painters® of Cary & Apex
"Thanks for the feedback [Member Name Removed]! We really appreciate it. We're happy to hear that you were satisfied with our services and the cost of your project."
Hendrik Y.
Mar 2018
Things went pretty well. They had the job done in a reasonable amount of time. A couple of weeks after the job was done a woodpecker damaged the fascia. CertaPro came out and fixed it even though it was such a small job. I would use them again and recommend their service.
David K.
Mar 2018
The whole project went by pretty smoothly. I was impressed
Michael L.
Mar 2018
The pricing was very competitive. The professionalism was great as well. They cleaned up after themselves and made the whole place look brand new.
Norman R.
Mar 2018
Everything went well. I've been living in the house for nearly twenty years and they are the only painting company I hired to paint my house. I used them three times so far.
Fran S.
Oct 2017
fabulous. The crew was very professional, very polite, and flexible. They did a quality job.
Kenneth M.
Aug 2017
They came out and provided an estimate. They were professional and prompt.
Joe T.
May 2017
Very well. All work performed as promised. Crew was very efficient, was careful around landscape, and cleaned up and stored equipment after each day. Upon completion, we were asked to review all of their work and we were very pleased.
Michael H.
May 2016
unknown
John J.
May 2016
unknown
Diane S.
Mar 2016
Very happy with the painting of my two bedrooms and two bathrooms. I had unfortunately hired another painting company to paint my whole 1066 sq foot condo and did not care for the paint color of the two bedrooms and bathrooms after it was finished and decided to have it repainted to a more soothing color. I should have had CertaPro paint the whole condo instead of using that other company. The color consultant that CertaPro includes in their service was a very big help when we put our heads together to pick which colors would be best for the rooms. She took the time to make sure which colors would blend together with paintings and bed covers. I love the colors that were chosen and the bedrooms and bathrooms look much better. The quality of the paint and the professionalism of the crew is top notch and I will be calling them again to paint my living room and dining room and will not even consider another paint company. I have already recommended CertaPro to my friends and neighbors.
Ellen B.
Mar 2016
unknown
Lori E.
Feb 2016
The painters arrived on time. They painted every room the right color, but they did get paint splatters on my new vinyl flooring and paint on my newly installed carpet. I was told that the floors would be covered and that paint would not get on the floors, or if it did, they would take care of if and get the paint out. I was not at home while they came out, as I had to work, but I figured they would cover the floors as stated. The painters had to come back a second time to do many touch-ups and didn't have any cleaners on hand to remove the paint from the carpet, so the guy used some windex I had on hand, which didn't do the best job. I was a little disappointed that paint got on my floors.
Response from CertaPro Painters® of Cary & Apex
"I would like to apologize for the failure to properly prep all paint areas in your home. Some crews overlook this key step due to overconfidence with their workmanship. Your review was the focus of our most recent job site supervisor meeting on this very topic. I would like to extend any opportunity to resolve any remaining issues as a result of our painting as this should have been done the first time around. Feel free to contact us at 919-422-0595, for further follow up or if there is anything else we can do. You're business is appreciated as much as your honest feedback."
Susan P.
Jan 2016
unknown
Response from CertaPro Painters® of Cary & Apex
"Members reading this review, please understand that this was a very unfortunate situation. Once the projected started the member tried to leverage negative reviews to receive work at a discounted rate. As a business we strive to satisfy all our client’s needs. After 6 months of going back & forth with the member we came to the realization that our partnership was not a good fit. This is never an easy decision, especially considering the issue was not with the paint nor the paint application and we still agreed to a considerable discount even though they were pleased with the rest of the work done. Before leaving our profile please take some time to review our most recent stellar reviews and understand that if we do work for you, you will be satisfied. If you have any further questions, please give me a call, I would love to speak with you. Bob Troxler, Owner CEO 919-369-5319 Daniella Whitley Office Manager 919-422-0595"
Max P.
Jan 2016
unknown
Response from CertaPro Painters® of Cary & Apex
"Thank you for taking the time to share your review! We appreciate the opportunity to have worked with you on your home. Please keep us in mind with any future painting projects. We also have a great referral program so feel free to send any neighbors, friends and/or family our way."
Deborah R.
Jan 2016
unknown
Response from CertaPro Painters® of Cary & Apex
"My name is Daniella and I am the office manager here with CertaPro Painters of Cary-Apex. I wanted to thank you for taking the time to share your honest feedback. Be it good or bad, we always welcome the feedback of all our customers as we are always striving to practice continuous improvement. I recall after sending your invoice and encouraging you to contact us with any concerns you did so and I would like to think that we were quick to respond. Our production manager also confirmed your email response to him as being very impressed with the crew going the extra step during the touch ups. I apologize for all of the frustration the touch ups resulted in and agree that quality workmanship should not require touch ups at all. Your words have not fallen on deaf ears and we are currently working on making a few tweaks to our current work process to ensure more quality control. I would like to reassure you of your warranty and encourage you to feel free to follow up when ready to further address any remaining issues."
Chris B.
Jan 2016
We were doing work on our house to get it ready to put on the market for sale, so that meant fresh paint and new flooring throughout. We chose to have the flooring done first, then the painting. First of all, that was a big mistake. Next time we have work like that done, we'll do the painting first, then the flooring. The company knew our flooring had just been installed 3 or 4 days before they were to begin the painting, so you'd think they would be a little more careful. We ended up with paint all over the new carpeting. Even after they went around the house with some kind of solvent/cleaner cleaning up the more noticeable stains, we kept finding new areas where paint had been dripped on the new carpet. After we moved, we found paint drips and splatters all over the sides and back of our washer and dryer. The paint crew had to take a comforter from the master bedroom with them to clean at home because they had gotten paint on it too. Luckily, whatever they used on it did get it clean. One of the workers dropped a metal scraper in the kitchen while taking down the wallpaper border. The sharp edge of the scraper hit first and left a gash in the brand new vinyl flooring. I contacted CertaPro, and to their credit, they were willing to do what was right to get the flooring replaced. The crew leader called the day they were supposed to start work and said they were going to be running a little late because they were finishing up with another job. We had been told there would be a crew of three for our job. When they got there, there were only two people, the crew leader and his son. They didn't actually get any painting started on the first day. They only went around taping and doing prep work. The work also took an additional day or two to get fully completed. Overall, I'd say the final pain job was acceptable, but because of all the other issues I can't say I'd use this company again or recommend them to friends and family.
Jim L.
Oct 2015
I arrived at my home around 3PM on a Friday to find a van, and a gentlemen up on the ladder on the second floor outside painting my front louver. When I asked him where did he get the paint, he seemed a little confused. If you read your proposal, the instructions were very clear. I would provide the paint, and certa pro would provide the primer. When I asked him did he scrape and prime the louver first before applying the paint he said he did not apply a primer, but he did scrape the loss paint. That?s also very clear in the instructions. On top of that, after completion I find two big dents in my gutter where he placed the ladder over to get to the second level from the outside. Now, since this louver wasn?t primed, eventually the same thing is going to happen that happened from the builder. They hadn?t primed it either, just painted it and in a few years it started to chip and peel off falling on the ground. No one contacted me to tell me they were coming. In your ?About Certa Pro Painters?, it clearly states ?That we keep you informed along the way? This is in fact a false statement in my case.
Day 2: Saturday A young man shows up very early (No notice again that he is coming). And this is a different contractor. He does have the details of our job, reviews it with me and gets started. This was a nice young man, and he did a very good job on the covered deck ceiling. He primed it, painted it with two coats of paint which I supplied. He also pre-filled the nail holes. He did everything right, except when he put the ladder through my screen door. We found this at the end of the job after he left. I really didn?t want to make a big deal of this because he was really nice, and I didn?t want him to get in trouble. I just figured I?d pay to have the screen replaced, which is now an estimate of $150.
Day 3 Monday The same young man shows up with a helper to review the work to be done to scrape, prime & paint the louvers on the east and west side of the house. He did tell me on Saturday he would be coming Monday to finish the job, and I appreciated that. They did a good job, scraping, priming and completing the finish paint which I supplied.
Seems to me there is a communication problem at this company. No one ever followed up with me to see if I was satisfied with the job, or to get my feedback. I own a franchise, and if I owned this franchise I?d be a little embarrassed. You know what they say?.?The devil is in the details? So this review isn?t going to go very well for you when I post it unfortunately. Hopefully your team will improve. I thank you for your time.
Day 2: Saturday A young man shows up very early (No notice again that he is coming). And this is a different contractor. He does have the details of our job, reviews it with me and gets started. This was a nice young man, and he did a very good job on the covered deck ceiling. He primed it, painted it with two coats of paint which I supplied. He also pre-filled the nail holes. He did everything right, except when he put the ladder through my screen door. We found this at the end of the job after he left. I really didn?t want to make a big deal of this because he was really nice, and I didn?t want him to get in trouble. I just figured I?d pay to have the screen replaced, which is now an estimate of $150.
Day 3 Monday The same young man shows up with a helper to review the work to be done to scrape, prime & paint the louvers on the east and west side of the house. He did tell me on Saturday he would be coming Monday to finish the job, and I appreciated that. They did a good job, scraping, priming and completing the finish paint which I supplied.
Seems to me there is a communication problem at this company. No one ever followed up with me to see if I was satisfied with the job, or to get my feedback. I own a franchise, and if I owned this franchise I?d be a little embarrassed. You know what they say?.?The devil is in the details? So this review isn?t going to go very well for you when I post it unfortunately. Hopefully your team will improve. I thank you for your time.
Licensing
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FAQ
CertaPro Painters® of Cary & Apex is currently rated 4.5 overall out of 5.
CertaPro Painters® of Cary & Apex accepts the following forms of payment: CreditCard
Yes, CertaPro Painters® of Cary & Apex offers free project estimates.
No, CertaPro Painters® of Cary & Apex does not offer eco-friendly accreditations.
No, CertaPro Painters® of Cary & Apex does not offer a senior discount.
No, CertaPro Painters® of Cary & Apex does not offer emergency services.
No, CertaPro Painters® of Cary & Apex does not offer warranties.