Autopark Honda

My car is actually there right now. They are replacing the crank the lever thing that opens my side door.I dropped it off this morning and I am going to go pick it up in just a few minutes. They have cookies and coffee and it is very clean. They always do a good job. I had an issue with something they had done before that replaced or repaired something wasn't done correctly my glove compartment so they will actually do that repair for me at their cost for me today. So I am pleased with that.

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Very satisfied with them, been going to them for 25 years with all of my automobiles. They do a great job in every area.

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They are adequate.

Outstanding.

They are very professional and gave a great deal. I would highly recommend them.

I had an inexperienced sales guy. It was really frustrating. It took me all day. But, their service, which I've also done a number of times, ever since I've moved to the area, is wonderful. I didn't realize that I was like the second car sold by the particular salesman. He was new. He didn't quite get it.

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Scheduled work and was informed it would take 1 to 1 1/2  hours and agreed I could wait on service. After 1 hr. technician informed me of the need for brakes and several other things my truck needed. He said they could put on brakes same day. I informed him I had other commitments and would bring in next week, that I just wanted agreed service done today. After another thirty minutes went by I looked up my assigned service writer who told me it was almost ready. Twenty minutes later I looked him up and was told they were out of stock on headlight bulbs for my Ridgeline which I was told I could go myself to any parts store and buy one myself. At  that time I asked to speak to service mgr. After informing the manager of my issues and length of time it took, He had someone pull one out of another vehicle, which took another 20 to thirty minutes, and told me he would look into this issue. In conclusion I will never go back to that dealership again. This vehicle was purchased new from them, serviced by them since purchased, but never again. Would not recommend this Honda dealer for vehicle purchase or service to anyone.  They seem more interested in selling unneeded servicing instead of looking after them.

I usually drop my car off and I take it at the end of the day.  They keep an eye on my car.  They always do wonderful job.  Their price is reasonable for the quality of service that I get.  My car is always ready when they say it will be ready.  However, they just got into a new central scheduling system and they are having quite a few problems with it were the girls don't answer or they put you on hold and they don't come back.  I've talked to the service manager about the last two times I've been there; with the new thing that they have just places they are trying to solve the problems and trying to figure things out.

I needed 2 belts replaced!!!! spark plugs replaced!!! The thing I am so p***** about is the fact that I was told my fluids were good and my coolant level was almost none dry my transmission fluid was dirty and low and my oil was low!!!! Did they even change my oil!

I contacted Autopark Honda via a website, and an internet price was offered to me immediately by email. A test drive was arranged and taken. They were very accommodating on our request to take it out for an hour. Later, I tried to contact the sales person for four days - no one at Autopark seemed to know he was on an unscheduled vacation. I contacted the sales manager who explained this, and we arranged a sales visit.
The visit went fairly well and was friendly. However, I got nowhere with an additional charge called Documentation Fee, which was not shown in the pricing service by Consumer Reports. Thus, I tried to have it taken off. It turns out that it is a legitimate fee, but very high at dealers in North Carolina. Some states cap this fee at $50 or so. North Carolina is one that legislates not having a cap. So dealers can charge what they want. A fair price seems to be $100. Autopark charges $398. Their excuse is that they are lower than, for example, a competitor called Crown Honda. The problem in Raleigh in Honda and Toyota is that car buying is essentially a monopoly run by an outfit called Leith. There is no real competition.
So after we agreed to the price (it was a bit under the Consumer Reports bottomline as it should have been so close to the 2015 models coming out) and started the paperwork, the sale person told us he was obligated to show us a video about an additional and quot;simonizingand quot; they offer. I had him turn it off after a minute. Then we got turned over to the finance guy to complete the paperwork (by the way, we were paying cash). The finance guy appears to be in charge of trying to squeeze more dollars and profit out of the customer. After the sales person and my research had told us that the Accord is a very good car, the finance guy told us how unreliable it was and not nearly as good as our 1999 Accord because of it's complicated computers. This was a way of trying to sell us a 10-year extended warranty for about $2,000. Since our 15 year-old Accord is still running fine, and because I view extended warranties as just another way to feather profits, I declined. He then asked if we had seen the and quot;simonizingand quot; video (a check on the sales person). I declined that and a special security package. I think there was something else - all in all about $3,000 - but I was beginning to get really bored with this. I actually had to initial a form saying I refused these extra services. I don't think I've ever been in a store before where I've been asked to formally decline stuff I didn't want anyway and had not been a part of my purchase. This whole thing felt very sleazy - like the old used cars salesman days. I'm sure the founder of Honda, Soichiro Honda, would be turning over in his grave. Autopark really needs some soul-searching around this - a little waigaya as Honda says.
The sales person got our car and was kind enough to explain some of the more difficult features. For example, our Samsung Android smart phones were not compatible with the Accord's hands-free system, so we played with trying to fix that for a while to no avail. Then we happily drove off. The next day I checked the tire pressures, and they were all four to five pounds under-inflated. So much for their quality checklist. I wonder what else they did not check, but checked off? Definitely not six sigma and very sloppy!

Issue #1
Passenger side mirror would move when car was put in drive. Took it to auto park and they said they could not reproduce it.
Of course, by the time we got home it was doing it again. Took it there again and they said they could not reproduce it. Not until my wife demanded that it be fixed did they replace the mirror and the problem went away.
Issue #2
Car went in for a standard oil change. Received bill, and they had put synthetic in it. We didn't request or want synthetic.
Issue #3
Wife take vehicle in for oil change. Goes to pick it up and the oil percentage gauge wasn't cleared. Did they even change
the oil. Not sure, but I felt I couldn't trust them.
Issue #4
I called Autopark about a recall I got from Honda. I asked them if there were any recalls and they said no. I had to tell
them about the recall I received in the mail. Then all the sudden, oh that recall.
Long time Honda owner. But I can't trust the work Autopark does.

They were great. My husband wanted to be sure we got the best deal possible. We talked to a variety of Honda dealers. Autopark Honda had the best price by over $1000. They also include lifetime routine maintenance and a loaner vehicle for any service requiring over 2 hours. The people I dealt with were wonderful. I would recommend this dealership to anyone in the market for a new Honda!

Service was completed as promised. They also looked over the vehicle and provided suggestions for future belt replacements - but did not push us to have the work done. They were professional, friendly and prompt.

They completed work in a timely manner, but when I picked it up and drove it for about 1 hour, it repeatedly turned off while driving on major highway.
I was able to get it home, and they agreed to send tow truck to pick it up.
They kept the car for 2 days and really gave it a good look to see why it was turning off.
They could not find anything wrong and we picked it up. No charge for the tow truck.
Horn works well and we will reevaluate odometer when it goes completely blank.

When I went to the dealership, I was greeted by the sales manager at the door. I explained that I was just beginning my shopping for a new car and was not buying today. He acknowledged that and assigned me to a member of his sales team. Ronnie was professional and knowledgeable -- he helped me test drive several vehicles, gave me pricing information and sent me on my way with a smile and an invitation to return when I was ready. Absolutely no pressure!
I shopped several other dealerships and decided on the Accord -- went back and spoke with Ronnie who worked up numbers for me.
After doing my own research on pricing and coming back to him, we agreed on a price and the purchase was done.
Excellent treatment from a car dealership -- I've bought three Hondas from this dealer and, even though I keep them for 10-15 years, they treated me like I came back every year.

Auto Park Honda is a very well-run operation. They assign you to a service manager who follows your car while it is being serviced. My service manager told me to expect an hour's wait for my car and that was very close to the time it took. They have a very nice lounge area to wait in with free water, popcorn, pastries. There are lots of magazines to read and television to watch. It is a pleasant place to spend an hour or two.

My rear missor fix is delayed to next week and got phone call today to reschedule again due to the part has not arrived yet

he following letter is a description of my experience atAutopark Honda in Cary, NC.
My husband and I decided to purchase a 2013 CR-V and Ali Akkan acted as our sales consultant. The whole experience had me
driving back and forth to Autopark Honda a total of 8 times. The 8 days did not include the few times we were at the dealership to test-drive and sign the purchase agreement. The sales process was smooth up until the delivery date. I have never experienced such frustration when trying to purchase a car. I believe you should be aware of what went on and I hope you are able to fix the numerous errors that occurred during the purchasing process. The following is a breakdown of what we went through to purchase and taking delivery of the CR-V.
My husband and I stopped by the dealership a few times to test drive both the CR-V and the Pilot. We told Ali that my husband would be out of the country, but I would be the person who would be taking delivery the car. We also told Ali that we both want to be on the title of the car by Power of Attorney.

Day 1: Monday, December 17, 2012 was the day I reserved with Ali Akkan to purchase the vehicle. I arrived at 9 a.m. as scheduled. I brought a power of attorney on behalf of my husband. Once the paperwork was started, Ali asked me for my husband’s driver’s license. As my husband was out of the country at this time I did not have his driver’s license and I was not made aware prior to this day that we would need to supply Autopark Honda with his driver’s license. This caused much
confusion. Ali then told me if my husband just took a picture of it and emailed it that would be fine. Then I was informed by Ali that the Finance Department in fact needed his driver’s license scanned and that a picture would not work. My husband was 8 time zones away and was unable to get the document scanned immediately. In fact my husband was able to call the dealership and talked to Carl and was told that a picture would be acceptably but by this time it was too late to complete the transaction. This was
extremely frustrating because we told Ali our circumstances and we were not given the proper information regarding the documents needed to complete the sale. After approximately 2 hours of this run-around, I left the dealership without the CR-V.

Day 2: Thursday, December 20, 2012: I reserved this day with Ali to finish the paperwork at 9 a.m. Ali was out sick, which was completely understandable, so Erik Lutz helped me with the paperwork. Erik asked me for the certified check for the balance due. This caused even more confusion b/c Ali never told me we were required to use a certified check. If that were the case, I would
have had the certified check AND a scanned copy of the driver’s license on December 17 and in the end I was able to use a personal check after a credit check was run. Erik was very helpful and pleasant even though he had his own clients.
Before I signed the final paperwork I wanted to look at the car. While I inspected the car, I noticed several problems that needed to be addressed. The car was dirty and Erik had it scheduled to be cleaned. I wanted to inspect the car prior to final paperwork being signed, but I was informed that Autopark Honda cleans the car only after paperwork has been signed. During this
inspection I noticed the dealer sticker was on the back of the car. Part of the contract was that we would not accept the car with a dealer sticker. I understand that AutoPark Honda does not apply its own stickers but this car was located at another dealer that does. Erik made arrangements for the sticker to be removed. After all of the paperwork was finished, I went outside to finally take the car home but not before I noticed the finish on the paint was scratched were the sticker was removed. Are you kidding me? Again, this was frustrating because whoever took off the sticker had to have known that removal of the sticker scratched the car and just left it that way in hopes that I would not notice it. This issue caused me to look at the car even closer and I also noticed another imperfection in the paint as well as the rubber seal under the back window was not installed properly. I offered to
leave the car at the dealership for the needed repairs, but I was told to go ahead and take the car and someone would be in contact with me regarding the repairs, more just get it out the door culture. Meanwhile my husband again spoke with Carl Salyer and was told to bring the car back so Kimberly Watters could attend to the car, which meant another return trip.
During this time Luigi Galeazzi assisted me with the final financial paperwork. He was unaware that we were financing through our bank and that Autopark Honda had a check from our bank in Autopark Honda’s safe. This caused more confusion because I had been in contact with Ali regarding the check and he told me it was in the safe at the dealership and not to worry. Once they found the check, the paperwork was finished.
Day 3: Friday, December 21, 2012 - I drove back to Honda so Kimberly could look at the scratched paint and the part that
needed to be fixed or replaced. I drove home after that.
Day 4: Friday, December 28, 2012 - I drove back to Honda to leave the CR-V for repairs. Kimberly gave me a loaner car and told me the car would be finished that day. I was told someone would call me when the car was ready. I later found out the car was not ready, but it would be ready the next day.
Day 5: Saturday, December 29, 2012 - Per instructions from Kimberly, I waited for someone to call me to notify me my car
was ready for pick up. Since I did not receive a call, I called Honda at 3:15 p.m. to check on the progress. I was told the car was ready and they close at 4 p.m. I immediately drove to the Honda dealer only to discover that the car is not ready. The CR-V logo had not been reinstalled and the new rubber seal/molding was still not installed properly. The service representative told me there was not a manager working on Saturday and she didn’t know what to tell me. She also told me the service department is
closed the following day (Sunday), but Kimberly will call me Monday when the car is ready. So I left the dealership without my new CR-V, Again.
Day 6: Monday, January 1, 2013 – Once again, I waited for a phone call from Honda, which never happened, so I called and
Kimberly told me the car was ready. Once more I drove back to Autopark and to my shock the car was actually ready for
pick up.

Day 7: Tuesday, January 8, 2013 - I was driving, and not to Autopark. But I had to use the sun visor and when I tilted
it down, the clip fell out of the roof of the car! Once again, I used redial and called Kimberly and informed her of the latest issue. She told me to bring the car back to the dealer, which I of course did. Kimberly looked at the car and told me she would order the part, but it would take a couple of days.
Day 8: Tuesday, January 15, 2013. Since my husband was back he drove back to the AutoPark and the part was replaced in just a few minutes.

In conclusion, I hope you can understand why this has been an extremely frustrating experience. Communication is the key. As a
consumer, we told our sales representative our situation and we were not given the proper information in order to have a smooth sales and delivery experience. We had several choices of manufactures when purchasing a new car. But because of our present ownership of a Honda we chose to purchase another Honda. With this choice we had several Honda dealers to purchase a new car from. Partly because of Ali’s early attentiveness and partly because of the perceived reputation of Autopark Honda as a high volume dealer were deciding factors in our choice to use Autopark Honda. This experience has been comical on one hand
and extremely frustrating on the other.

My wife worked with another dealership and the initial offer was essentially MSRP with some credits, which didn't come close to what we were looking to pay. We were told by the other dealership that there was room to move in the offer, but I wanted a straight forward discussion, not a drawn out process.
Laura and Peter came through with the lowest price across quote requests from multiple dealerships, significantly lower than the other initial offer, and what seemed a very fair price based on the invoice.We drove down that night and drove away with our new Pilot within 2 hours.
It was a great car buying experience.

The service advisor was polite and called me as soon as the car was ready. I'm not a mechanic, but I looked over the engine afterward, and as far as I can tell, everything was done properly.

I have been going to them for quite a while now. I had got some work done which I was not expecting and then they gave me a loaner car as they had to keep my car for most of the day, and for which they didn't charge me. That was pretty cool. I would go to them again in the future.

The salesmen that I got did not meet my expectation for service. That said, I raised my concerns and got someone else to work with at the dealership. They exceeded my expectation for a dealership and have converted me to a loyal customer. I purchased a new vehicle from them and am very happy with the final deal.