Absolute Computers
About us
Your source for computer repair. We do free diagnostics to determine the nature of your problem and provide you with a firm quote to fix the problem. We are a locally owned and operated business that has highly experienced technicians to work on your computer. We sell new and refurbished laptops & desktops plus all types of computer accessories.
Business highlights
26 years of experience
Services we offer
Computer Repair & Sales
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.721 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 14% | ||
| 0% | ||
| 5% | ||
| 0% |
Showing 1-21 of 21 reviews
W S.
Mar 2017
Computer woks OK. People at the vendor were helpful.
Nancy B.
Mar 2016
unknown
Robert M.
Oct 2015
.
Robert M.
Jul 2015
unknown
Marsha O.
Apr 2015
,Being technologically handicapped, when my computer screen only had colors rather then icons, I called my usual computer repair shop. They work only on software problems, and recommended Absolute Computers. I took it in, Greg opened it up and knew what was wrong with it. There was a back-up and it couldn't get checked for 2 days. And then because of the Easter holiday, the part would probably take longer. I got it back, after a total for 10 days, working like it should and got a great instructional from Greg. Computer repaired and learned something new. The long wait period was not an issue for me since I don't use my laptop for work. They were up-front about the waiting period, reasonably priced, and friendly. Thank you Absolute Computers.
Stephania S.
Jul 2014
.
Carole N.
Jul 2013
The repair took longer than estimated. I didn't initially know why it was dragging out. I kept asking, and they admitted that the technician had damaged a part on the machine while installing the new screen, and they had to order the replacement part. I wasn't thrilled to hear this, but they fixed it and of course did not charge me for the part they damaged. The machine was fixed for the amount estimated. It took about a week longer than they initially estimated. At this point (7 months out), the laptop is still working, and I hope to use it for another couple years.
Scott C.
May 2013
unknown
Lori P.
Apr 2013
Great!
Response from Absolute Computers
"[member name removed], thanks for the nice review. One minor correction - after doing the free diagnostics - we did transfer your data for a fee but we only charged $60 not $100. :-) Thanks Bob"
Sya M.
Feb 2013
I highly recomend this business. They are very professional, courteous, and responsive. They also give Angie's List members a 5% discount.
Amy S.
Jan 2013
I had an older laptop that still worked but was getting very slow and I wanted to figure out if it was worth upgrading the RAM or if it would make more sense to invest in a new laptop. I also inherited a newer Acer desktop and wanted them to transfer documents and files from an old desktop I wasn't using much anymore.
After reviewing the laptop, Greg called and said that the diagnostics showed that both the hard drive and the motherboard didn't have much life in them so he suggested that putting money into the laptop didn't make sense versus putting the money towards another computer. Those diagnostics didn't cost me anything so I was able to pick up the laptop so I can transfer the data when I get a new laptop.
The desktop data transfer was completed and Absolute was able to recycle the old desktop for me. Greg even carried the desktop out to my car so I didn't have to make 2 trips.
I really like that this company is honest and willing to explain what needs to be done in as much detail as you need to make a decision how much to spend on used computer vs spending more to buy a new computer.
After reviewing the laptop, Greg called and said that the diagnostics showed that both the hard drive and the motherboard didn't have much life in them so he suggested that putting money into the laptop didn't make sense versus putting the money towards another computer. Those diagnostics didn't cost me anything so I was able to pick up the laptop so I can transfer the data when I get a new laptop.
The desktop data transfer was completed and Absolute was able to recycle the old desktop for me. Greg even carried the desktop out to my car so I didn't have to make 2 trips.
I really like that this company is honest and willing to explain what needs to be done in as much detail as you need to make a decision how much to spend on used computer vs spending more to buy a new computer.
Cami H.
Dec 2012
unknown
Response from Absolute Computers
"Thanks for the feedback. We do offer an expedited diagnostics where we take your computer and immediately have a technician start to look at the problem. However we charge for that special handling (the charge is still less than the big box stores charge for their "regular" diagnostics service). The free diagnostics that we offer normally requires a wait of one to two business days."
Lewis M.
Oct 2012
They solved the problem and kept me updated of their progress. I feel they were professional and reliable. I would use their services again if the need arose.
Response from Absolute Computers
"Thanks for the kind words."
John T.
Aug 2012
I have used this repair shop 3 times now with good results. Twice to repair bad laptop displays and now faulty hard drive. Shop allowed me to provide my own new solid state hard drive which are lightning fast. Shop upgraded me to Windows 7 Home Premium for about $45, great price. I'll use them again.
Response from Absolute Computers
"We are happy to order parts for folks or install hardware that they have purchased elsewhere. We do like solid state drives, they are coming down in price and really do provide a significant performance improvement."
MIKE L.
Aug 2012
I called Absolute Computers in Cary and described the problem. Laptop would not install upadtes to windows and would just shut down. Laptop was also running very slow, when it would startup. The disgnosed the problem and called and topld me that windows ned to be re-installed. I brought them the dvd and they fixed the problem. I expected a fee but was told that there was no charge.
John M.
Aug 2012
Dropped off laptop on 8/4/12. Were to call by 8/6/12. Called on 8/7/12 informed screen needed replacement..approved to be done..and informed would be completed by 8/9..8/10...had to call three more times and was told part was not shipped correctly and when arrived was defective and had to order another,,,had to continually call to get staus and each time it was the shippers fault it was not delivered as told...my issue is, POOR customer service and POOR customer communication. Asked that old screen be kept and returned to me. When finally repaired, they did not keep and return as requested and written on work ticket. Greg was rude and basically said...why do you want it it was no good...you don't need it back...what a response..so sad ..too bad attitude. The laptop screen was replaced and seems to be working...but customer service is the worst I have experienced.
Response from Absolute Computers
"The customer is correct that his screen replacement took a very long time and we apologized to him for that multiple times. According to our records, the customer did drop it off for free diagnostics on 8/4. He suspected a bad screen at the time. We called him on 8/5 and left a voice mail confirming the bad screen and the cost of a screen replacement. He called and confirmed the repair on 8/7. Our screen supplier normally ships us screens with delivery in 2-3 days. However our supplier's shipping manager was on vacation and this particular shipment was sent USPS Priority Mail by error. This meant the shipping time was a week. We called all four customers that were affected by this error and told them that their screen was going to be late arriving and apologized for the delay. We left a voicemail for this customer. In this case, our supplier sent the wrong screen (wrong part number). We called the customer, explained the problem and stated we would have the correct screen overnight express delivered the next day from the same supplier. Our screen supplier was very apologetic. Not getting 2-3 day delivery has only happened twice in the last year. We get nearly daily shipments from them so they are typically quite reliable. The customer demanded we order a screen from a different supplier. We very reluctantly agreed however stating that a different supplier would be slower than our normal supplier. The customer insisted we do so and that is what we did. The other supplier took 4 business days for delivery instead of the overnight delivery we would have gotten from our normal supplier. The other supplier's screen was also more expensive (of course, we did not pass this extra cost onto the customer). We called when the screen arrived. It was installed the same day as the arrival. The customer picked it up the next day. We believe the repair was done correctly and the screen should provide years of service. We apologize for the delays in getting the screen replacement. We did attempt to keep the customer informed of the status of the shipment of his screen. When we called the customer, we normally got his voicemail and we would leave a message on it."
Thomas W.
Jul 2012
Excellent
Response from Absolute Computers
"Thanks. We do appreciate it when folks come from more than 30 miles away for our services."
Elaine S.
Jul 2012
I They were professional and did the work in the time frame they promised. I would go back to them.
Response from Absolute Computers
"Thanks. We do all kinds of mechanical repairs to laptops as well as the more normal hardware & software repairs. For broken or cracked lids, bezels or hinges; we are one of the few companies around that does this type of repair."
Sheryl E.
Jun 2012
Their price is reasonable. They did what they said they were going to do.
Response from Absolute Computers
"Thanks"
Steven L.
Mar 2012
Dropped off the monitor on a Friday morning. Was told to expect a call on Monday. Didn't hear until Thursday (thus the ding on punctuality). Was told that the problem could be a capacitor (an hour's labor to repair) or something larger.
I expected to be told I could pay for the attempted repair and, if it worked, great. If not then I was out the money. But no, I was told that if the repair didn't work there was NO CHARGE. Wow! A no-risk, high-reward option for the customer!
Happily, the replaced capacitor fixed the problem and I got a call on Monday to pick up the monitor.
I expected to be told I could pay for the attempted repair and, if it worked, great. If not then I was out the money. But no, I was told that if the repair didn't work there was NO CHARGE. Wow! A no-risk, high-reward option for the customer!
Happily, the replaced capacitor fixed the problem and I got a call on Monday to pick up the monitor.
Response from Absolute Computers
"I am very sorry about the delayed response, but are happy the monitor returned to life."
Kristen K.
Jan 2012
I contacted Absolute Computers by email and got a response within a couple of hours, quoting me a price of $20 for the installation (I already bought the replacement online). The email also said they would install the keyboard while I waited and that I didn't need to make an appointment. Since this was the best price I was quoted and I didn't want to give up my only computer for a few days, I decided to take my laptop into Absolute. When I got there, I didn't have to wait on line. The technician installed the keyboard in about two minutes and he tested it out for me. The service was great, and the price was about 2 to 4 times less than a vast majority of the other quotes I received.
Response from Absolute Computers
"Thanks"
K A.
Oct 2011
Called and Len answered immediately. Very knowledgeable and clear. Obviously they could not do an exact estimate until they actually examined the computer but he gave me a good idea of likely best and worst case scenario (no fee diagnosis and approx $60 to to $170 for repair - again, obviously they cannot tell if there is something more substantively wrong until they actually evaluate). I am definitely a computer guy but like to leave the hardware and/or software fixes to the people that specialize in that area... and based upon my interaction this is a place I would bring my computer before shelling out the money to buy a new one.
PS. The phone number is valid but they have changed location from what is in their Angie's list profile. I suggested that they update the address and any other information that may have changed since I might have otherwise dropped by the wrong location.
PS. The phone number is valid but they have changed location from what is in their Angie's list profile. I suggested that they update the address and any other information that may have changed since I might have otherwise dropped by the wrong location.
Licensing
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FAQ
Absolute Computers is currently rated 4.7 overall out of 5.
Absolute Computers accepts the following forms of payment: CreditCard
Yes, Absolute Computers offers free project estimates.
No, Absolute Computers does not offer eco-friendly accreditations.
No, Absolute Computers does not offer a senior discount.
No, Absolute Computers does not offer emergency services.
No, Absolute Computers does not offer warranties.