Carolina Air Inc

Perfect , Stephan lashly did the work

They have been very good and I would recommend them.

Install nest thermometerTyler was right on time. He was very professional, explained everything to me and gave me options for using the Nest and getting an extended warranty. After it was installed he help me download the app set everything up for me. I’m work patiently with me tell he was sure I understood how to use it. I would certainly recommend them again.

These guys are very responsive and professional. I had a horrible experience with another HVAC company (Island Breeze HVAC out of Bullock, NC). I had no heat in my house for a month, with temps in the 30s. My warranty company finally re-assigned my claim to Carolina Air and they had it fixed and my house warm within a couple of days. There are lots of dishonest, unethical contractors out there, so be careful. In my experience, Carolina Air is a great company to deal with.

Very professional repair person. Took pictures of unit and explained what was going on in easy to follow terms.

The company was great - one of the Techs Tyler even came over on his day off - Company did not charge me for extra Freon or Labor

I haven't had any problems. They came out and fixed it. They came out like 3 years ago, and I haven't had any problems since. They are the only ones that fixed it, so I would have to give them an A. I haven't had any problems with this thing in a long time. The price was a little high. Well, for me it was high. If needed to fix it, I would use them again.

Tyler went above and beyond. Was on time very nice and polite. Even Informed us of a situation we weren't aware of. I would recommend to anyone. I was very impressed with his knowledge and his willingness to help me!!! By far the best service of any heating and air company we have dealt with!

Very disappointing service. Have photos of their poor work. They never used the material they said they ordered and then said that repairing duct work is not something they do; even though they initially were called out for this and they said the would do this. They did not complete the work, and left without saying what they did. When I went to see what work they said they were going to do I noticed it was not complete and they used tape instead of the supporting material they were supposed to use. The tape fell off within a few hours. They work would not pass any inspection. When I called to speak with the owner they have not returned my calls and the supervisor I spoke with started making up lies about not being able to get in contact with their employee to get to the bottom of this.

After 3 years of continuous leaks and stuff like that I didn?t want to continue to pay for a 13 year old HVAC system. So, I went out and got quotes on 3 new ones. They did a service call.?They just pulled maintenance on the air conditioning system and added more freon. I was fine with their work, I didn?t like their quotation. I thought it was abnormally high, but that did fine work on the service work. I had no problem, I?ve used them in the pass.

They've always been very professional treated me with respect. They do my parents repairs as well but I've noticed we hardly ever have to call them, they do the job right the first time. They offer a great service plan that seems to fall in place right before each season, I would highly recommend Carolina Air to anyone.

In and out in ten minutes. You cannot beat that.

I called and they made arrangements to come between 1:00 and 5:00 today. They showed up early, before 12:00 and immediately went to work. Before 2:00 they had diagnosed, replaced and repaired and had us up and running. Fast, efficient, and professional. This is a 5 star company that I will use again and wii recommended to my family and friends!

Fine, except a few mess ups that failed inspections.

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I got a call from Carolina Air on Tuesday inquiring about the repair. I told them I was unhappy and said I would write them a letter. I have not gotten a response back after waiting for several weeks. My request was to compromise on their fee and settle for a $350.00 discount on their bill which was the amount of the bill from the electrician. When I spoke to Shawn on Tuesday he assured me that he would look into my concerns and encouraged me to send a letter to the owner Gary Bullard. It never occurred to me that Mr. Bullard would totally ignore me.

.New ac unit was installed without incident.

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On Christmas Day I needed emergency service for the Trane HVAC system installed by Carolina Air in August. I contacted the
company through the Live Chat system at Noon. I was quickly contacted by phone by the "on call" service technician , the defective part was diagnosed and a new part installed and the HVAC was back up and running - total elapsed time from the Live Chat contact to completing the new part installation was just over two hours. The service was completed under the warranty so no charge was involved. The Service Technician was polite, professional, knowledgeable, and efficient. Great service and I couldn't be more pleased.

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Still ongoing.

I'll start by saying that I accessed Carolina Air because they are the contracted entity for my American Home Shield Warranty.  When our upstairs air conditioner went out in what may prove to the the hottest summer on record, I immediately called to have it serviced.  The rooms for my children are all upstairs, so we needed it fixed right away.  When I first contacted AHS in early June I was told that Carolina Air would contact me for an appointment, which they did.  They informed me on a Friday that it would be the middle of the following week.  I arranged to have someone at the house during the four hour window.  Aaron showed up and said that the outside compressor needed to be replaced.  He left an invoice showing paid.  I expected to hear from Carolina Air for the next steps.  After a couple of days of hearing nothing, I called them.  They informed me that AHS would cover the compressor, but that NC law required the whole unit inside and out to be replaced.  The total bill?  $4K + was quoted over the phone with nothing in writing.  I asked about next steps.  They were sending to AHS for authorization.  I called AHS to follow up and was told they were waiting on something from Carolina Air.  I stayed on the phone insisting that they talk to one another.  My children had been forced from their rooms and sleeping on couches downstairs for over two weeks at this point.  Next up, AHS contacts me and says that Carolina Air will have to complete a Whole House Load Calculation for an additional $255 that is not covered by the warranty (this is after the $75 service fee for the first visit by which all subsequent visits were supposedly covered).  Supposedly, Carolina Air will contact me to schedule.  Nothing...  After a few days, I call them to schedule.  A week out they will be able to come.  They tell me that Aaron can come on July 1st to do the calculation between 1 and 5.  I arrange to have someone at the house all afternoon.  No Aaron.  I call repeatedly throughout the late afternoon early evening, and Kenneth shows up around 6:30.  Within 20 minutes he's taken some measurements and my $255 cash and leaves me a receipt that says "done calculation".  That indicates to me that it's completed.  I call in the next day to get the findings.  They tell me that the information won't be ready until the afternoon.  Silence for days.  I call again last week and explain that I want to talk to someone.  They tell me that the load calculation is proprietary and that I cannot have a copy of it.  The same one I paid $255 cash for.  That's right folks.  Two weeks ago they took my $255.  I've called twice with no return call.  They said on Friday that someone would call me right back...  Still no call.  No load calculation.  No air conditioner.  At this point, they have $330 of my money, and I have nothing.

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