Summerwind Pools & Spas Inc

I would encourage anyone considering using this company to find an alternative.
While the guys who work in the shop or the techs that come to your home were helpful and responsive, the owner is the issue.
My wife was verbally assaulted by the owner of this company and since that episode, we have come to learn that he has done this before to other customers, mostly female customers.
My wife went in to buy pool chemicals and get advice from the techs, who were assisting.
This took some time as it was a complicated issue impacting the chemical makeup of our pool, apparently too much time, b/c the owner came out of the back to yell, curse and kick my wife out of the store, saying she is taking up too much of his employees time.
My wife was very upset, left the store in tears and essentially left in a state of shock for being treated this way.
We have of course stopped going to this company for our pool needs and optimistically hope every time we drive by the store that we will see it has gone out of business.
See their Yelp reviews for further reason to not use this company.

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I received a call the day before the appt. They told me that they were overwhelmed with work and asked if they could reschedule the appt for the following Monday and I agreed. The appt. was still set for 9am on Monday due to the issue I noted above. On Monday, they showed up at 10:15am. When I called them at 9:45am to find out why they were late, I was told that they didnt leave their office until 9:30am (which was 30 minutes after their scheduled appt with me). When I complained about this, they indicated that they dont normally set definite times and that they did so as a favor to me and did not apologize for their tardiness. So I waited and they showed up at 10:15. The team was very nice. They did a good job on the work that they were able to do however they indicated to me that something was wrong with my pool filter and that it would require a special part and it would take a week for that part to come in. They said they would call me when it did. A week later I recieved a call indicating that the part had come in and that they would try to install the part either Wed, thurs, or Friday of that week but would not give me a definite day because they were so booked. Wed passed....thursday passed... and then they called Friday morning and told me that they would definitely see me that day but would not confirm a time. They told me that they would call me at my apt to let me know when they were ready to leave for my house. I waited until 3pm and when it was looking evident that the opening would not happen I called their offices and asked for the update on what was going on. The rep told me that "they could not determine at this point whether they would be able to see me that day." In anger I told them to cancel the appt and I made arrangement with another company within minutes. Then I got a call from the owner and she said that there was a misunderstanding and that they were coming out that day but still would not commit to a time. I told her that I no longer wanted to do business with them. She indicated to me that she understood my frustration and that I would be charged approximately $150 for the work that they had already done. I said fine. 2 weeks later they charged my card $175.

I'm not sure what the price was because I had a warranty when I bought it. They were good! I'm delighted to have found them after several bad experiences.

Outstanding work, fair price, responsive, very knowledgeable. Couldn't be happier.