Fortress Fencing LLC
About us
Cost is determined by the job. Locally owned & operated. Additional contact name - Kelly Truesdale.
Business highlights
Emergency services offered
24 years of experience
Services we offer
Residential and commercial fencing, gate operators, gates, railings & flagpoles.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.748 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 10% | ||
| 8% | ||
| 0% | ||
| 0% |
Showing 1-25 of 48 reviews
Thelma A.
Sep 2017
It was excellent. They put in the fence originally and they were exceptionally careful and thoughtful of our plantings. They even repaired the fence that had gotten out of whack from taking out the fence from the corner. They even replaced two little spokes that had gotten bent. Dear don't go over the fence, they go through the fence. The quality was excellent.
Jennifer L.
Jul 2016
The work for the fence itself appears to be good, and thus far we've been really pleased. However, the service aspect was somewhat lacking. The communication was poor. The job stretched over two days, they left the fence unsecured (and my dog escaped) on day one, and then on day two they set a post and told me they'd be back in a couple of hours once the concrete set. No problem! 5-6 hours later, it's close to end of business day and I'm calling the office to see if they're actually coming back because my fence is on the ground and I've heard zilch. They eventually randomly showed back up (we just found them in the backyard an hour later) and then got done a few hours later (not sure when because when they got done they just left without a word or without asking us to look at the fence).
Judy T.
Jul 2016
Love our new fence. Thank you, Fortress Fencing! Michael, who came out to give me an estimate, was great. He took time to listen to my needs, helped me problem-solve, and patiently worked with me to adjust the fence for my budget. Leslie, who fields all phone calls, is warm, friendly and welcoming; I always smiled talking with her. And Jackie, as project manager, and her crew are super. Jackie took her time on the walk-through set-up and delivered on customizing for some specific needs for our family. The fence was installed quickly (around 3 days as promised), and the crew cleaned up everything when the job was complete. I can't say enough about Fortress Fencing's customer service and quality work. Thank you!
Response from Fortress Fencing LLC
"Thank you so much for taking the time to review our company. It really means a lot to us when our customers take time out of their busy schedules to give us feedback. It's especially nice to hear that you were happy with your experience and felt that our team earned all A's!! We are thrilled to have earned your business and appreciate your trust in our expertise. It's our hope that you will enjoy your fence for years to come. Again, many thanks from our team! Kelly Truesdale and the Fortress Fencing LLC team"
Timothy K.
Mar 2016
However, since then of course the fence has aged and some posts have rotted (to be expected). I have now called FF 3 times over several months to schedule repairs and they have never returned my calls. The last time I asked to be put through to Jason Truesdale directly and left him a message...no response. I am sure that installing new fences is far more profitable than repairing an older one, but after purchasing two fences from them and recommending them, I would hope for a call back.
Response from Fortress Fencing LLC
"Thank you for your review. I deeply regret any inconvenience caused by our company and would love to be able to help you. Unfortunately, Jason nor I ever received your messages. Otherwise we would have been happy to assist you. I am truly disappointed that you were not helped quickly regarding your repairs. We appreciate any opportunity to serve our customers, whether it’s a new construction or repair and we especially love to hear from our former customers. One of the many reasons customer hire us is the fact that we are locally owned and operated. That being said, we want to always be accessible and helpful so that your fence can be the least of your worries. If you haven’t already had the needed repairs completed, would you please consider giving us another chance to assess your needs? After much searching, I cannot seem to find your current contact information in order to reach out to you. If you are still interested, please call my office, message, or email me directly at [email protected] and I assure you that Jason and I will help you as quickly as possible. Thanks again for your input. It truly helps us make needed adjustments in becoming as efficient and effective as possible. Most importantly, thank you for your business. Have a wonderful day! Sincerely, Kelly Truesdale"
Susan K.
Nov 2015
unknown
Susan A.
Jul 2015
The people at Fortress were great. They responded quickly any time we had questions. They had estimated we were a few weeks out on their schedule, and they got to us BEFORE the date promised. Two men did the work, and they worked very hard for 4 days, rarely taking a break even in the summer heat. They also kept things very neat in the work areas and it was cleaned up really nicely when they were done. Regarding price, we did get one other estimate and it was for a similar amount. We are glad we chose Fortress, and I would recommend them.
Charlotte E.
Jun 2015
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Joan D.
Feb 2015
So far it has been fine. They did very well. They got the job done quickly and were done in about 3 days. The scheduling was quick and they had an office person that contacted me a few times to set it up. They were very accommodating.
Janet S.
Feb 2015
unknown
Ruth W.
Sep 2014
After contacting multiple fencing companies with very poor responsiveness, we went with Fortress Fencing for our deer fence and I could not be more pleased with the results. It seems other companies were not interested in installing our fence because of some difficult terrain issues. Fortress Fencing came out right away, said they could install the fence wherever we wanted, and have it completed within a very reasonable time frame. Everyone involved was very professional, courteous, and easy to work with. The completed fence is not only functional, but beautifully crafted down to the smallest detail. They worked around all of the hills and rocks on our property and kept everything looking very neat and finished. Terrific job!
Thomas G.
Aug 2014
Very pleased with their responsiveness, quality of the work/materials, and friendliness of the staff and workers. Importantly, the installers did a superb job of cleaning up the site at work completion. Overall I am extremely happy and impressed.
Susan S.
Aug 2014
It went fine.
Joel N.
Jul 2014
unknown
Julie L.
May 2014
unknown
Response from Fortress Fencing LLC
"Dear member, Thank you so much for taking the time to review our company. We know how busy you are and appreciate the time taken to give us important feedback. We are so thrilled that you felt we deserved A's in all categories!! Wow! Most importantly, we are truly honored that you chose Fortress Fencing to work for you. We consider it a privilege to have earned your business!! We are always available if needed in the future so please do not hesitate to call or email anytime. Again, thank you for your business and have a wonderful day! Sincerely, Fortress Fencing LLC"
Eileen D.
Mar 2014
We experienced some delays getting the job started due to rainy weather. Fortress Fencing did the following:
- dismantled and got rid of my old and rotten split rail / chicken wire fence
- installed new posts and put up the 5 foot dog-eared picket fence
- installed 2 gates including 1 double gate
- cleaned up everything
The fence is sturdy and looks very nice. The team did a great job overall!
- dismantled and got rid of my old and rotten split rail / chicken wire fence
- installed new posts and put up the 5 foot dog-eared picket fence
- installed 2 gates including 1 double gate
- cleaned up everything
The fence is sturdy and looks very nice. The team did a great job overall!
Response from Fortress Fencing LLC
"Dear Member, Thank you so much for reviewing our company. We know your time is valuable and we appreciate the time taken to review us. All of us here at Fortress Fencing would like to thank you for choosing us to work for you. We, at Fortress, understand that you have many options when it comes to fence construction. We are honored that you chose us. We feel very privileged to serve you and appreciate your trust in our workmanship and service. It was a pleasure working with you! We hope you are enjoying your new fence and will continue to do so for years to come!! Again, we are always available if needed in the future. Have a wonderful day! Sincerely, Fortress Fencing LLC"
Mary H.
Dec 2013
Went well. Workers showed up early, worked hard all day. When the job was completed they removed all debris. They were polite and professional.
Response from Fortress Fencing LLC
"Thank you so much for reviewing our company. We take customer feedback very seriously and appreciate the time and effort spent to write a review. We are thrilled to hear that you were satisfied with our work. We take every job very seriously and feel very honored to receive every project that comes our way. We know that you have other options for our services and the fact that you chose us and had a good overall experience makes us very happy! If you need anything in the future just let us know. We are simply a phone call or email away. Thanks again for your business! Your friends at Fortress Fencing"
Patricia H.
Nov 2013
All of the people involved in this transaction were very professional and friendly. There was a small hiccup with the trash corral but it was resolved to my satisfaction and in a courteous manner. I requested three estimates from two companies...these estimates were (1) Just front part of fencing replaced, to include two gates and the trash corral, or (2) replace fencing for front part, to include two gates and down either side of the yard and the trash corral and (3) replace a section of back portion of fencing in my neighbors' yard. Each company omitted a portion of the three bids...when I contacted each of them for the other portion, only Fortress Fencing got back to me. Also, I found the representative from Fortress Fencing to be more personable than the other company. Hence, even though Fortress' bid was a bit higher, I chose to contract with them.
Response from Fortress Fencing LLC
"Thank you for your review! We know that our customers are very busy so we appreciate the time you spent reviewing our company. We take customer feedback VERY seriously!!! It was a pleasure meeting and working with you. We are thrilled that you are happy with your fence. If you need ANYTHING at all regarding your existing fence or future projects, just let us know. We are always a quick phone call or email away!! Have a great day and thanks so much for your business!! Sincerely, Kelly and the Fortress Fencing team"
James G.
Oct 2013
After a series of missteps in communication (not all their fault) we moved forward with having Fortress Fencing install our fence. Work was completed in a couple of days, the workers were polite and clean and the fence looks very nice. Other than a couple of small details, which were fixed on the first business day available, my wife and I have nothing but good things to say about Fortress Fencing.
We like to use local businesses, the response by Fortress and their level of professionalism just add to the list of reasons to do so. We will be recommending them to anyone who cares to ask, and even some that don't ask.
We like to use local businesses, the response by Fortress and their level of professionalism just add to the list of reasons to do so. We will be recommending them to anyone who cares to ask, and even some that don't ask.
Response from Fortress Fencing LLC
"Thank you for allowing us the opportunity to build your new fence. We are looking forward to working with you!"
RONALD G.
May 2013
I obtained about 6 price quotes from the top fence installers on Angies list and Fortress Fence wasn't the highest or the lowest. I choose them based on wood quality, price and referral. I dealt with Rick during the quote process and he was very helpful and professional. Once a price was agreed upon, they sent Alex and two others to set the posts. They did a phenomenal job over two days. Just a cleanup hiccup one day that was resolved quickly. After two days of post setting, Bruno and his crew put up the fence in one day. They did a great job on the gates and cleaned up nicely. I spoke to Jason during the installation and he was polite and professional. He even replaced several pickets I was not happy with no questions asked. I have received numerous compliments on the fence and we are very happy the quality of work Fortress provided. I highly recommend them and would absolutely use them again.
Linda M.
May 2013
They were very professional. Answered my request for information promptly and also showed up when they said they would. The work was done quickly and professionally with no damage and complete clean up of materials. They were fantastic. We love our new fence and the work done by fortress fencing!
Edward D.
May 2013
Very responsive company. Rick came to our house and reviewed the situation, and quickly got us a written estimate. He then answered some questions over the phone. The fence arrived and the workers took about a day and a half to do the complete job.They were very careful not to disturb the lawn, flowers, etc. They cleaned up very well when they were through. The only possible complaint is that we never got a phone call when the fence was to arrive. Fortunately we were at home the day the fence and the workmen arrived.
Shana R.
May 2013
The installation went great. We were very satisfied at the time. We have an issue now, because the fence is falling down. We called the company to come back out (June of 2012), thinking they would stand by their product and fix the fence. We were even going to use them for an additional fence repair for something that wasn't their fault. But, we were stunned when they gave us a fairly large estimate for this repair. The issue with this fence is clearly workmanship. The guy who came out to look at it could not believe the fence was falling down, and he was sure management would take care of it. Imagine our surprise when we received the estimate.
Most companies stand behind their work. I know the work was done quite sometime ago, but the workmanship of a fence should last for a really, really long time. That's not unheard of. It's not like we talking about the wear and tear on the wood. We're talking about workmanship.
Most companies stand behind their work. I know the work was done quite sometime ago, but the workmanship of a fence should last for a really, really long time. That's not unheard of. It's not like we talking about the wear and tear on the wood. We're talking about workmanship.
Renee C.
Apr 2013
Fortress Fencing is great. Of the 3 quotes I got, they came in at the
cheapest, but the work they did was very high quality and we are SO
happy we chose them. We love our fence! Everyone we talked to was
professional, polite, and flexible when we had to delay the construction
midway through the project due to a minor property line dispute with a
neighbor. The boards on the fence look great (none are warped, damaged
or discolored) and they made sure to get the chainlink all the way down
to the ground even through the hills and gullies on our property. The
two gates they installed look fantastic and work perfectly. My only
deduction is on punctuality because I was told that they would have the
fence finished on a certain day and I came home at 12:45pm to find it
half finished with no one around. When I called, I was told that the
chainlink section took a lot of work so they hadn't loaded the boards
for the workers that morning. I was a little irked that the hard part
had only taken half a day and wondered why they couldn't have finished
it that afternoon because I'd now have to walk two big dogs while
carrying a 9 month old baby for another day, but they were very polite
and apologized and had the fence finished promptly the next day. If that
was the worst that happened, I'm a happy customer and would absolutely
recommend Fortress Fencing to anyone. Our fence looks great and we are already getting compliments!
cheapest, but the work they did was very high quality and we are SO
happy we chose them. We love our fence! Everyone we talked to was
professional, polite, and flexible when we had to delay the construction
midway through the project due to a minor property line dispute with a
neighbor. The boards on the fence look great (none are warped, damaged
or discolored) and they made sure to get the chainlink all the way down
to the ground even through the hills and gullies on our property. The
two gates they installed look fantastic and work perfectly. My only
deduction is on punctuality because I was told that they would have the
fence finished on a certain day and I came home at 12:45pm to find it
half finished with no one around. When I called, I was told that the
chainlink section took a lot of work so they hadn't loaded the boards
for the workers that morning. I was a little irked that the hard part
had only taken half a day and wondered why they couldn't have finished
it that afternoon because I'd now have to walk two big dogs while
carrying a 9 month old baby for another day, but they were very polite
and apologized and had the fence finished promptly the next day. If that
was the worst that happened, I'm a happy customer and would absolutely
recommend Fortress Fencing to anyone. Our fence looks great and we are already getting compliments!
Randy S.
Mar 2013
I rarely write reviews but these guys deserve a great one.
Gavan F.
Feb 2013
I was very impressed from start to finish. I interacted with four people overall (the owner, someone that measured and prepared a quote, and two installers). All four were professional, prompt and courteous. The end result looks fantastic. Couldn't be happier with the work. Would definitely use Fortress again.
Licensing
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FAQ
Fortress Fencing LLC is currently rated 4.7 overall out of 5.
Fortress Fencing LLC accepts the following forms of payment: CreditCard
Yes, Fortress Fencing LLC offers free project estimates.
No, Fortress Fencing LLC does not offer eco-friendly accreditations.
No, Fortress Fencing LLC does not offer a senior discount.
Yes, Fortress Fencing LLC offers emergency services.
No, Fortress Fencing LLC does not offer warranties.