Bonneville Electric
About us
Carrboro & Chapel Hill's premier Licensed Electrical Contractor specializing in residential and commercial applications, with extensive experience in lighting design for homes and small business, troubleshooting electrical problems in older homes, wiring for new construction and additions, and electrical repairs of all sizes. Brad Bonneville, owner and head electrician at Bonneville Electric has been a licensed electrician since 2004. Previous to this he operated his own home remodeling business. This background has provided him with the experience and understanding needed to carefully design and install wiring and lighting in older homes to match existing decor while providing customers with the power and lighting needed for modern lifestyles. Brad's experience in the building trade has given him an understanding of structure along with an especially keen eye when designing lighting for homes and small business. Carpentry and the other skills involved in remodeling have helped to develop a unique design approach and an attention to detail and aesthetic appeal that our company takes pride in , and our customers appreciate. We take pride in our attention to detail in regards to beauty and safety. Our customer service is a top priority.
Business highlights
Services we offer
Ceiling fans, Electrical safety consultations and upgrades, Electrical upgrades, Installation of new receptacles, New restaurant wiring, Repair & upgrading of old house wiring, Troubleshooting electrical problems in homes or commercial establishments, Wiring commercial build-outs & up-fits, Wiring for remodel projects, Wiring of new homes and additions, additions & repair for restaurants and bars, switches and light fixtures in homes or commercial environments
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 8% | ||
| 0% | ||
| 0% |
2 workers arrived on time, one was obviously very new to the job. The more-seasoned worker did a fine, but slow, job. The new guy did A or B level work, but took 2.5 hours to replace 1 fan. To be fair, the labor rate for the new guy was $40/hr vs $75/hr (after the initial $105/hr for the first hour of work).
Long story short, we were charged 10 hours of labor to replace the 3 fans, not 3 hours. Our bill was just under $700 ($693 maybe?)
There were no complications with any of the fans. No new wires needed to run, etc.
When we asked about the new, improved, pricing no adjustement was offered. We paid the bill, but at over twice the original estimate, I felt a bit ripped off.
(Update: Carol Dixon is no longer working with Bonneville Electric; she has opened her own business.)
That Saturday (11/5), the technician called around 11:00 in the morning, unsure of the directions he had gotten to our home. I confirmed the directions and met him at the roadside to be sure he found the house all right. The technician, Tim, was very personable and professional. I showed him the location, explained what we'd like done, and he got right to work. My wife and I were doing some chores in the mechanical room under the deck where he was working, and he offered (insisted, even) to help us move a dresser out of the shed, which was certainly not in his job description! It was very nice and unexpected of him to offer.
The job took no longer than we expected, and was completed professionally and looked very well done. One of the outlets did not provide power after Tim had left, and when i called him he came right back to check it. He disassembled the outlet, checked it again, and when he put it back together it worked. We were happy to have Bonneville work on our home, and would call them again without hesitation for any electrical work.
"On 5/31 during our first phone conversation we quoted the job at $85 (not $80). After scheduling a site visit and looking at the job we had another phone conversation with you where we explained that because of the eighteen foot ceiling and difficult placement of the chandelier the job could take over an hour and that the cost might be closer to $120. We then scheduled the job for 6/2. According to our records the project took an hour and a half to complete. Our invoice to you was for $115. We then gave you a $15 discount to help compensate for our initial underestimation (total $100). We were not aware that our communication with you regarding the cost was lacking. With our Invoices we do include a request encouraging all of our clients to contact us with any questions or concerns relating to the job we have done for them. We are sorry you did not contact us directly about your dissatisfaction before paying the bill. We would have appreciated the opportunity to discuss and negotiate your bill."
Licensing
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