Appliance Alliance

The technician arrived on time; he put covers over his boots to protect my floors, and went right to work assessing the problem.  Within minutes he had a diagnosis of the problem and explained what needed to be repaired.  He said the ice maker had stripped a nylon gear and needed to be replaced.  After I agreed to the work and cost, he said he had an ice maker unit on his truck and went to get it.  He had it installed and tested in about 10-12 minutes.  He gave me a discount on the unit's cost and labor rate because I was an existing customer.  He had come out previously to solve a different problem on the same refrigerator/freezer.  He was quick, accurate, courteous, and priced right.  In other words, all the things I feel are important in an in-home repair technician.

Washing machine stopped working during rinse cycle. loud buzzing noise continued until machine was turned off. Called Appliance Alliance and said they'd send a repair man that day! (previous calls to other companies was a day or two wait). Received a quote over the phone $75-125, depending on problem. punctual arrival, turned on  machine and diagnosed problem immediately. It was a broken linkage to motor. repair took 20 minutes. serviceman was friendly and engaging. he explained how the parts work and showed me the broken plastic linkage. The part may have been fairly inexpensive, but I could never have fixed it myself. the guy was a pro. $75 later and I'm happy.  A+ job.