About us
Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too.We are located in Canton, North Carolina just off I-40-Exit 31, near Asheville, NC. We service the surrounding counties of Haywood, Buncombe, Madison, Jackson, Henderson & Polk. We carry the areas largest Heavy Duty Truck selection and can assist you in making the right selection which best meet your automotive needs.
Business highlights
44 years of experience
Services we offer
Auto body shop, collision center, painting, tires, transmission, inspections & sales.
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
4.735 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 11% | ||
| 0% | ||
| 6% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 35 reviews
Mike M.
Jan 2016
Auto Service
unknown
GERALD W.
Jan 2016
Auto Service
unknown
David G.
Nov 2015
Auto Service, Auto Body Work
since I was a current customer for ken Wilson ford I wanted to buy my wife a new mustang for her to drive so I called up my salesman I use when I buy a truck, they had what she was looking for and the price was good so I purchased car and my wife loved it, after a few days I noticed there was something odd with front bumper and fender, for some reason part of front fender was popping out so I called service center and they said bring it in, I was told it was a factory defect so it appeared to be fixed, a week or so went by and same thing so again we took car back and they tried to fix again which it appeared to be fixed about the same time went by and I noticed front bumper paint looked odd and same issue happened again so we took back to get fixed gain, well when we got car back it was raining but as soon as it cleared up next day I noticed front bumper looked worse in certain light so I decided to have car looked at another dealer plus 2 other professionals I know, when I took to other dealership I was told that is was not a factory defect but the car had been in a minor accident and they have attempted to repair it because when they tried to pull up info of ford website there was no record of any service done and they would not work on it because it was not a factory issue and that they have messed with it, I was not very happy about this but I want to get more facts before I said anything so I took car to 2 other professionals and they said the same thing the car was in minor accident nothing bad but just enough to misalign front bumper with front fender.
My son in law is also a body shop tech and he told me the same thing so with facts in place I filled a complaint to try to get this fixed and why this was not disclosed which what I was sent in return was a disclamer that anything less than a $1000 in repair does not have to be disclosed and i signed document saying car was not damaged when bought which I figured what happened was the car had got bumped and they tried fixing it then selling it as new undamaged since it was minor.This is a bad way to things but I will be fair when I bought car it looked new and I did not see any issues at the time, and to be fair I do not think my salesman knew what had happened and he done me good on the price ! It bothers me to give them a bad grade but as expensive as cars is now and even thou this is minor it should have been disclosed and fixed right. if they had went about it right I would not have thought nothing negative about it. If they want my business in future or better review then I suggest they fix issue and do it right.
My son in law is also a body shop tech and he told me the same thing so with facts in place I filled a complaint to try to get this fixed and why this was not disclosed which what I was sent in return was a disclamer that anything less than a $1000 in repair does not have to be disclosed and i signed document saying car was not damaged when bought which I figured what happened was the car had got bumped and they tried fixing it then selling it as new undamaged since it was minor.This is a bad way to things but I will be fair when I bought car it looked new and I did not see any issues at the time, and to be fair I do not think my salesman knew what had happened and he done me good on the price ! It bothers me to give them a bad grade but as expensive as cars is now and even thou this is minor it should have been disclosed and fixed right. if they had went about it right I would not have thought nothing negative about it. If they want my business in future or better review then I suggest they fix issue and do it right.
Devi S.
Apr 2015
Auto Service
unknown
Response from Ken Wilson Ford
"Thank you for your kind review. We're glad to hear that you chose Ken Wilson Ford for your truck's improvements, and that your experience here was so positive."
Dawn L.
Apr 2015
Auto Service
unknown
Response from Ken Wilson Ford
"Thank you for your review! Your feedback is really important to us!"
William M.
Mar 2015
Auto Sales
It turned out wonderful. It was a easy, smooth, and quick transaction. They did an absolutely wonderful job. I felt there was integrity and honesty on their part. Pricing was solid and them saying what the vehicle was were the same. I thought the transaction had high integrity.
Response from Ken Wilson Ford
"Thank you for your review! We really appreciate your feedback."
Mary H.
Mar 2015
Auto Sales
They were professional and courteous. It was great.
Response from Ken Wilson Ford
"Thank you! We're glad to hear you had such a positive experience here!"
Joan I.
Mar 2015
Auto Service
The service turned out great. They are very efficient and quick. They took care of the problem that the recall notice said would take about an hour and it took them only about thirty minutes. They are very good at what they do and I would definitely use them again.
Response from Ken Wilson Ford
"Thank you! We know that having recall work done on your vehicle can be a nuisance sometimes, and so we do try to make the process as easy and painless as possible. Thank you for choosing us for your service!"
Rufus D.
Mar 2015
Auto Service, Auto Sales
.
Response from Ken Wilson Ford
"Thank you for your review. I'm sorry that your experience here was not perfect - if you'd be interested in calling us to let us know what we could improve, we would welcome the feedback. Our goal is for every customer to have the best possible experience they can at our dealership, and every little bit of feedback helps. Again, thank you for your review."
Annette L.
Mar 2015
Auto Service
unknown
Response from Ken Wilson Ford
"Thank you for your review! Your feedback means a lot to us, and we're glad to see that you had such a great experience at Ken Wilson Ford."
Ruth P.
Dec 2014
Auto Service
unknown
Response from Ken Wilson Ford
"Thank you for your positive review! We're glad to hear that you have had good experiences with us, and we look forward to serving you for years to come!"
Kathy C.
Dec 2014
Auto Service, Auto Tires
unknown
Response from Ken Wilson Ford
"Thank you for rating us so well! We're glad to hear from our commercial truck customers. We pride ourselves on being the best place not only to buy a new truck, but also the best place to service and maintain your truck."
Ronald B.
Dec 2014
Auto Service
unknown
Response from Ken Wilson Ford
"Thank you for your kind review. We're glad to hear from our super duty truck customers, and we're proud to be your trusted source for complex repair and maintenance work on these larger vehicles."
Sherrie C.
Dec 2014
Auto Service
unknown
Response from Ken Wilson Ford
"Thank you!"
Edward B.
Dec 2014
Auto Service
.
Response from Ken Wilson Ford
"Thank you for your positive review! We're happy to get feedback from our service customers."
Peter G.
Dec 2014
Auto Service
.
Response from Ken Wilson Ford
"Thank you for your kind review! We're glad to hear that we've been your trusted source for automotive service for so many years, and we look forward to serving you for years to come!"
T C.
Dec 2014
Auto Service
unknown
Response from Ken Wilson Ford
"That's what we like to hear! :) Thank you!"
Stephen S.
Dec 2014
Auto Sales, Auto Body Work
.
Response from Ken Wilson Ford
"Thank you for your positive review. We truly appreciate it."
Barbara B.
Dec 2014
Auto Service
.
Response from Ken Wilson Ford
"Thank you for the excellent rating! We're glad to hear that you were pleased with your service."
Norm K.
Dec 2014
Auto Service
unknown
Response from Ken Wilson Ford
"Thank you! We're glad to hear it."
Edward B.
Dec 2014
Auto Service, Auto Sales
I live in Tennessee and I travel 90 miles to get service for them. When I purchased the car, they charged a fair price and they gave me $5,000 more than the companies in Northeast Tennessee. You can trust in the work that they do and you know that if they say that it’s done, then it’s done right. They stand behind their work and they will correct any mistakes that are made. They call you back for appointments quickly, and will also call to confirm appointments as well. They will also give you a vehicle while your car is being repaired. The owner doesn’t work for a large company so the service is personable with an emphasis on customer service. You can tell that he really believes in giving back to the community.
Response from Ken Wilson Ford
"Wow! What a great review! Thank you so much! We're really glad to hear that you are a loyal service customer, even at such a great distance! We truly appreciate your business, and we look forward to serving you for years to come. Thanks again!"
Becky D.
Dec 2014
Auto Service
They fixed the problem. They are very trustworthy, The charge was very reasonable. They are great people to do business with. Even the lady that answered the phone was nice.
Response from Ken Wilson Ford
"Thanks so much! We truly appreciate your kind words, and we're glad to hear that you had such a good experience at our dealership."
Cheryl L.
Dec 2014
Auto Service
I've used them a couple of times and I was pleased with the service. They are professional. However, on one occasion, I sat in the waiting room for a long time before they told me that my motor home was too wide for their lift.
Response from Ken Wilson Ford
"Thank you for you review. We're glad to hear that you have been pleased with our work, and we're sorry to hear that we kept you waiting on one of those occasions. We do strive to do our work quickly and efficiently, and we try to minimize as many inconveniences as possible for our customers. Again, we're glad to hear that you're a loyal repeat customer, and we look forward to serving you for years to come."
Ed S.
Dec 2014
Auto Service
I've used them for about five years. It went great and I've never had a bad experience. They gave me a precise time to be there and they started working on it immediately. They did exactly what they said they'd do.
Response from Ken Wilson Ford
"Thanks so much for your positive review! We're glad to hear that we lived up to (and maybe even exceeded) your expectations, and we hope to continue to serve you for years to come! Thanks again!"
ANNE S.
Dec 2014
Auto Service, Auto Tires
We've been using them since 2012. It turned out well and they did a good job. They are very professional, did the work in excellent time, and provided excellent service.
Response from Ken Wilson Ford
"Thank you! We're glad to be your dealer of choice, and we're glad to hear that you've stuck with us for so long. We look forward to serving you for years to come!"
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Ken Wilson Ford is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: Closed
Ken Wilson Ford accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Ken Wilson Ford does not offer free project estimates.
No, Ken Wilson Ford does not offer eco-friendly accreditations.
No, Ken Wilson Ford does not offer a senior discount.
No, Ken Wilson Ford does not offer emergency services.
No, Ken Wilson Ford does not offer warranties.
Ken Wilson Ford offers the following services: Auto body shop, collision center, painting, tires, transmission, inspections & sales.