Mountain View Tire & Service

Do not get an alignment here! I took my car in for four new tires and an alignment in September 2020. Four months and 4,700 miles later, my rear tires were bare and needed to be replaced. I knew something was up, as my previous set got 40k miles, so I took it into BMW of Asheville for inspection. They re-did the alignment and found it off by the exact amount Mountain View Tire adjusted it, only in the opposite direction. Turns out Mountain View Tire incorrectly adjusted it almost a full degree on both of the rear wheels, when it was actually perfect to begin with. I have attached the alignment print outs from both. What is even worse is that when I called and talked to the manager, Billy, he claimed that it must have gotten bumped off after the alignment, because their alignment machine is very expensive and they never make a mistake. Very disappointed in the quality of car service and customer service. Save yourself from this terrible tire shop. Another lesson in you get what you pay for. Just the fact that Billy suggested they got bumped off by 1 degree on both rears is ridiculous and only adds to the fact that these guys have no idea what they are doing. To add, they torqued my lugnuts down with air tools and it required a 2 ft breaker bar to loosen.

My Brakes was going bad on one of my dump trucks which was rebuilt over 1 year ago by a local mechanic, i thought this was odd since i could not locate local mechanic i called mtn view tire to make a appointment, the person i worked with his name is Craig,the next morning i dropped off truck and about 2 hours later Craig called me and told me what he found, i was very shocked that the rebuilt brakes was just not wore out but ruined and it was so bad he found cracks in rotors and ruined brake calipers, come to find out the mechanic i used before at another auto repair shop really did not rebuild the brakes  but just put a band aid fix to get by which was a dangerous move because of the weight we haul in these trucks.
The next day he called and said it was fixed and he went over the process they done to get it fixed correct, when i drove the truck it felt like a new truck, i was amazed what a great job they done not only did they fix this right it drove as good as my 2016 dump truck and this older truck  they fixed is 22 years old.
If anyone needs there auto fixed and  honest straight forward service go to them, they will take care of you and be honest.

When they changed my oil they put on an oil filter that was the wrong size so my garage  and driveway are now an artful mosaic of hydorcarbons. From what I have learned these places use $2.00 generic, off-the-shelf filters whether they are for your vehicle or not.

I bought a groupon for an oil change, which I had purchased several times before. Usually, I go and get the oil changed with no problem. This time, AFTER the oil change, the guy told me I would be charged an extra fee for additional oil. When I told him this had never happened before, he was very rude and basically blamed ME for buying the Groupon, saying that they lose money off of them. Well, then don't do Groupons for your business, duh! Anyway, I will NEVER return to Mountain View and I DO NOT recommend them.

Very efficient service. Drove me back to work and dropped off my car when it was done. I'll definitely use them again.

I found the salesman very helpful and informative. I told him what I needed the price range I was looking for and he was very accommodating. The business was very clean with a nice waiting area with flat screen TV and fresh hot coffee (free). The only thing is it took them almost 2hrs to complete my services I felt that was a little long.I will defiantly use them in the future.

About 200 miles after the tires were installed, one of the tires was noticed with low pressure. I went back and had them check it. They said the tire had taken a nail, which they would not show me, but charged me $30 to plug it. Not exactly what I'd call stellar service for a new customer who just purchased full-price tires from them.
They really need to work on their customer service/retention skills.

Everything was fine. I would use them again in the future.

Everyone was so accomodating, even though they weren't officially open yet.

I thought that they were quite a bit expensive and very extremely slow.

They have a lot of work for me. I really like this company. They are pretty good. The pricing is very competitive. Very happy with the quality of work they do.

My wife thought they were excellent but I thought they were nothing but con artists. I was there today and they told a guy that he had 14 holes in his tire and he asked how could he have driven there. They jerk people around. I will not go back to them again.

Very good, professional. Noted that breaks were wearing, but didn't pressure into doing the service.

Their service was excellent. They were very good through the entire job. I was very happy with them.

They are excellent. I am getting ready to go there again to get my car serviced again and to get another set of tires from them. They told me that I had a steering pump that was about to go out instead of them saying that I needed to get it done right then. They told me that it was good and it would last for another year. They said that so that I knew that it would go bad in the future. They are not somebody out there to take your money. They are really good and honest people. I spent about $179 for everything when I went in March. They are very polite. If they think that there is something wrong with your car, they will tell you what is going on. They will also do it if you want it done at that time or they will tell you that you could do it in the future. They will tell you what is happening. I would use their services in the future too. As a matter of fact, I am going to them this week.

Contacted a half dozen tire companies here in Waynesville.... and found David from Mountain View Tire to be the most knowledgeable and customer oriented. Gave me various suggestions and was overall extremely professional. Also it was nice that he immediately picks up the phone when someone calls.....So he was the one I called back to make the appointment for my husband to go see the tires he suggested. When my husband went in to order the actual tires we purchased, Dwayne the owner of the operation took care of him....the tires were ordered and a few days later, the job was done. After I expressed how courteous I found Davd to be, my husband said, "so is Dwayne...and they have a very clean and professional atmosphere....and this is where I want to buy tires from now on".

Came in for scraping noise from front. They had car checked out in about 15 min. Neil, service mananger told me it was my brakes making noise, and I had a little tire wear.suggested an alignment. Work was completed in about a hour and a half.So glad to see Neil back again! Takes care of my car as if it's his own.

Bought my tires from here. great tires! Brought car back for oil change. Oil changed cost me 166 dollars! I have a 2007 car and they told me the cabin air filter needed replaced. Sucker! I also witnessed them telling two young female customers that they needed new batteries. They had relatively new cars. They told me I needed my transmission fluid changed @ 159 dollars. Remember, this is a 2007 car. I am disappointed since this is dishonest.

They worked quickly. I later realized that the tire my father purchased over the summer were from Goodyear and I had already paid for the lifetime balance on my tires. I brought both receipts back to Mountain View and they refunded my money without a problem.

They did the work in a timely fashion. They did a good job and I believe that they were very competitively priced. I would recommend them to others.

Brought in a flyer from Sears. They matched the tire cost, but by the time I finished paying, they had tacked on an additional 39 dollars for rotation and 39 dollars for unlimited balancing. They did a good job with the service and was very friendly and helpful. Ending up paying more. At the end, it cost me an additional 69 dollars due to car out of alignment. Went in expecting to pay about $500. Came out paying $643. Kind of suckered me in. Be careful. they are slick! But nice to deal with.

Pretty Well. I handed them the keys. Watched TV and drank coffee in their lounge for about 90 minutes then I was back on my way.

I have taken my vehicles to Mountain Tire for several years now. They are competent mechanics I can trust. I took my Explorer in and had the cooling system flushed. The needle redlined. I took it back. They changed the fluid suspecting an air bubble or the wrong mixture of antifreeze/water, (no charge). Needle redlined again, I took it back, they apologized. They called a Ford mechanic. He said it was most likely some/all of the three sensors, (two inside the enclosed thermostat unit). The thermostat was replaced with the enclosed sensors to the tune of $400 plus dollars. We all thought the problem had to be solved. Surprise the thing had relined again! Back it went. Leonard called Ford again, checked out every possibility and could not find the problem. Four hours was spent on trying to find the gremlin with no cost to me. Although the problem has not been solved yet, I am very appreciative of their effort. Most would have just told me to take it to the dealer.