Roof Doctor Of The Carolina's Inc.
About us
We feel that we have one of the best quality controlled companies in the area. We DO NOT subcontract work out, all of our work is done by employees of Roof Doctor. This ensures a consistent product that protects your home.
Business highlights
Services we offer
Replace roof, inspections, leaks, metal & flat roofs., skylights
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 2% | ||
| 2% | ||
| 0% |
The Roof Doctor of the Carolina's is a superb company! Due to heavy winds/rain, a large piece of existing aluminum ridge vent had come loose. It was constantly making noise since it was banging against the roof. Although the company was closed on Saturday when I left a message, someone called me early on Monday morning. Sam came to inspect the roof that day and provided me with two solutions. I could have someone nail down and seal the existing bent ridge vent portion, or someone could replace the entire ridge vent. Sam explained that he had noticed rusty nails holding the existing vent. He said a repair of that bent portion could last, but it was possible something similar might happen again to that area of the roof or someplace else. I chose to have the entire roof ridge vent replaced. It was a few hundred dollars more, but it gave me peace of mind to know that all of the vents were more secure. Sam did not pressure me in any way to have the entire vent replaced.
Because I had seen a weather forecast that suggested possible rain at the end of the week, I asked Sam if it was possible to have the repair performed as soon as possible so that water would not leak into my home. Sam did some checking and, fortunately, JR and Wayne were able to install the new ridge vent two days later. JR and Wayne were incredible. Temperatures were in the 90s and they worked non-stop for three hours on my hot roof!
All of the folks at The Roof Doctor of the Carolina's are wonderful and their workmanship is great too.
"[Member name removed], I am sorry that we were unable to repair your roof on our initial attempt, leaks can sure be frustrating. I spoke to James who was out to see you and he informed me of the many locations you were having issues. As you know, it does not take much for water to find its way in and reek havoc. In some cases like yours we will try to simply seal up areas that appear to be suspect, many times this will work however sometimes we will need to take a further step. I am sorry for your frustration, please contact us if we can help to try and remedy this or any other situation. Jay Lach"
"Mr. [removed member name], This is Jay Lach owner of Roof Doctors. I wanted to follow up with you after seeing our poor grades given to us and find out what had gone wrong. I have sat down with our service tech who you were dealing with, to try and understand the situation. It appears there was a misunderstanding in the follow up after the initial meeting, causing him to believe that he was waiting on your call after you spoke to your insurance agents. I apologize for the misunderstanding and we will work on making sure we follow up in all matters. Thank you for your feedback. Jay Lach"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.