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Custom Air Inc

4.4(
156
)
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,

About us

Annual Heating and AC Parts Buyback Program from Custom Air. FREE no obligation analysis and quote. What are they benefits of replacing your system now? 1. Guaranteed 25% utility savings in writing. 2. We will return the investment on your repairs up to $1,000.00. 3. We will finance your new system for 12-Months with 0% Interest. 4. You have a new system with a 10-year warranty. 5. You have peace of mind knowing that your system will not be faced with unexpected breakdowns. Custom Air Heating & Air Conditioning offers superior service 24/7. Find out how you can take advantage of a 35% NC State and 30% Federal tax credit on the COMPLETE investment of a new heating and air conditioning system (includes: materials, equipment and labor). We offer tax qualifying mini-splits & tax qualifying solar thermal heating & AC services. Custom Air offers FREE trip charges on all service calls with repairs. Custom Air is Greensboro’s heating and air conditioning specialists serving Guilford County and surrounding areas of North Carolina. Our mission is to keep you and your family comfortable 24/7 backed by our Ironclad Guarantees. Award winning.

Business highlights

Emergency services offered
26 years of experience

Services we offer

Heating & air conditioning-services, installation & replacement., repairs

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.4156 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
13%
3
6%
2
5%
1
4%
Write a review
Showing 1-25 of 156 reviews
Scott J.
Mar 2020
5.0
Yes, I recommend this pro
$80
Tech Billy Dunlap has done my check ups for last 2 years, has always been polite, always trustworthy. Much better experiences with Custom Air than some of the other big triad A/C companies.
Jerome H.
Apr 2018
5.0
Yes, I recommend this pro
$4,900
very fast and clean
Katherine S.
Apr 2018
5.0
Yes, I recommend this pro
Chris Harris was on time, friendly, efficient and thorough. Custom Air has maintained our HVAC systems for at least 10 years and we have never been disappointed in the service or the price.
Barbara H.
Sep 2017
1.0
The AC was working fine the morning they arrived. They told us the system had issues and needed to be replaced. The AC was not working after they left. We had another company look at the system the next day and they found two wires had been disconnected from the unit. They reconnected them and the system has been working fine ever since. This company deliberately disconnected the wires. They are dishonest and should not be in business.
Gail W.
Aug 2017
5.0
Yes, I recommend this pro
$120
We have used this company for about 4 or 5 years.
Gail W.
Aug 2017
5.0
Yes, I recommend this pro
$120
I have a contract. I will use again. We've used them 4 or 5 years for our summer and winter maintenance.
Daniella S.
Aug 2017
1.0
Yes, I recommend this pro
They did something that was kind of not right. I didn't know until I moved on to another heating and air conditioning company. They installed a new system, it was brand new. The standard recently changed. They installed an old system that was brand new, but no longer the standard set is the required. The next people said it's a new system, but it's not what we're allowed to install now.
Daniella S.
Aug 2017
4.0
Yes, I recommend this pro
$8,000
They came out the first time because I had smelled some horrible, horrible smell coming out the closet that had the heat pump in it. There was a problem, there was a leak. He said the problem was the pump. So, he replaced the pump. When the A/C started being used again in spring. I looked again and there was water under the heat pump. This time it got under the flooring. The entire flooring had to be ripped out and replaced on the first floor of our house. In my opinion, when they diagnosed it, they diagnosed it wrong. It was coils or something. They ended up not fixing what the problem was. They ended up not wanting to take responsibility for it. They did replace the unit, but they did not want to take responsibility.
Martha L.
Jul 2017
5.0
Yes, I recommend this pro
There was a little confusion on the initial scheduling as I thought I scheduled on Angie/s. Once I called and set it up, the communication was great. I rec'd a reminder text the day before and another text when the technician was on the the way. He cleaned the coils, replaced a bad wire, changed the filters, and add some coolant. AC is working much better. Nice professional rep.
P L.
Jul 2017
5.0
Yes, I recommend this pro
See above.
P L.
Jun 2017
5.0
Yes, I recommend this pro
.
ROBERT L.
Jun 2017
5.0
Yes, I recommend this pro
$6,200
They gave a 10 year warranty its been working great, I did not even bother getting it checked this year.  The system was a 2.5 ton goodman not an expensive brand in which goodman gives 5 year warranty and custom air gives an additional 5 years. They were very professional they did an excellent job.  They had a better price than the train brand and I have had lots of trouble with train brands.
Homeowner
Apr 2017
5.0
Yes, I recommend this pro
I got a letter from the company with a bill going on about what he had done. It said $80 minus and then $0. He knew they were going to be mad at him. It was very nice. They are the only air conditioning people that I've had and I haven't been completely happy, but I've had them so many times. One time, he did the Fall check and called me down to see the mice that had been fried. They are good. They are reliable and they come when they say they are going to come.
Laura B.
Nov 2016
5.0
Yes, I recommend this pro
$39
No problems
Cindy M.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Allen R.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Laura B.
May 2016
5.0
Yes, I recommend this pro
$39
unknown
Mark M.
Apr 2016
5.0
Yes, I recommend this pro
$200
unknown
Charles S.
Mar 2016
1.0
unknown
SR H.
Feb 2016
2.0
unknown
Jerry W.
Dec 2015
4.0
Yes, I recommend this pro
$49
It went fine
Deborah J.
Dec 2015
3.0
$49
It was not so great. We used them a week after the purchase date. There was no additional cost to the deal. They told me that to fix the problem was $1000 and they recommended I replace the system. The next service provider I called was able to fix it for $250. They were way off. The technician was nice and professional. I would tell others not to use this company.
Muriel B.
Nov 2015
5.0
Yes, I recommend this pro
.
Allen R.
Nov 2015
5.0
Yes, I recommend this pro
$39
unknown
Muriel B.
Nov 2015
5.0
Yes, I recommend this pro
$34
Great personality. Good information unknown to me about the condition, approximate longevity left in unit,, what to expect to help keep the unit less stressed by once a month filter changes.
...
Showing 1-25 of 156

Licensing

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FAQ

Custom Air Inc is currently rated 4.4 overall out of 5.

Custom Air Inc accepts the following forms of payment: CreditCard

Yes, Custom Air Inc offers free project estimates.

No, Custom Air Inc does not offer eco-friendly accreditations.

No, Custom Air Inc does not offer a senior discount.

Yes, Custom Air Inc offers emergency services.

No, Custom Air Inc does not offer warranties.