Modern Subaru of Boone

At first, they could not find the problem. They suggested a mouse had gotten in the exhaust, which is ridiculous, because the car was being driven nearly every day. They did an engine tune up and replaced the timing belt, which was coming close to due, but the car was still not able to run without stalling out. They then said I needed a $2000 carburetor. I took it to a muffler shop for a second opinion. The muffler shop said there was nothing wrong with the carburetor. Took my vehicle to a third shop, where they correctly diagnosed and replaced the faulty O2 sensor for $200.

I took our Impreza in for an oil change and to have a slow puncture fixed. The puncture was not fixed. I took it somewhere else, and when the car was up on the lift, they showed me the state of the tires. I clearly needed to buy a new set. Since then, I've had no problems. If you can't trust them to see bad tires, can you trust them to do anything right? I won't ever take the car anywhere near Modern Subaru.

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The services provided were done in a timely and professional manner at a reasonable cost. The dealer also provided a complimentary car wash. I waited while the work was being done, and the entire process took less than an hour.

**Note that this review is for Auto Sales only -- I love the people in the Service department at Modern Subaru.**
To summarize: It started off fine, but once we started discussing financial matters, everything seemed completely shady. They avoided my requests for quotes, left out important financial details, and told me a lot of and quot;storiesand quot; about what my trade-in car was worth.
The details:
I wanted to test drive and compare a 2014 Forester and an Outback. I had a ten year old Forester that I was considering trading in. The test drives went fine. However, I asked for quotes on both models and what they would give me for my car as a trade-in. They repeatedly tried to avoid quoting me prices and wanted to know and quot;what I wanted to payand quot; and and quot;what I wanted to getand quot; for my car. I kept saying I just wanted to get quotes. Finally, the guy roughly handed a book to my sales person and said and quot;Give her invoice on any of theseand quot; and told me my car was worth and quot;about $4000.and quot; I wrote down the invoice prices and said I wanted to think about it and that decide if I would just sell my car on my own.
The next day my sales person called and said that she had “Good News! They had a deal for me for “today only” for the Outback.
She said that they would give me $4000 for my car if I bought the Outback. I asked about the Forester, and she reluctantly went to ask some guy about it. He said $3000 trade-in if I bought the Forester. The sales person said that I would never get the Kelley Blue Book value for my car ($6500 for and quot;fairand quot; condition) if I sold it on my own and that my car smelled like dogs (she never went anywhere near the inside of my car, and I had just had it professionally detailed in their own shop!). Never-the-less, I decided to go ahead because I wanted to move on and not deal with the hassle of selling my car.
They had prepared monthly payment amounts for both cars. I decided to go Forester. When they showed me the monthly payment, the interest rates listed were 2.9, 3.9, and 4.9% for 36, 60, and 72 months....none were the 1.9% incentive as we had discussed. I questioned this and they “redid” the paperwork. This dropped the rates down to 1.9, 2.9, and 3.9%. I questioned it again and for the FIRST time she mentioned that the 1.9% interest rate we had discussed was only for a 36 month contract. The payment still seemed higher than it should have been so I looked through the papers. On one of the pages there was an additional fee that had never been mentioned before. (This and quot;documentationand quot; fee might have been legit, but why didn't they mention it in our discussion of the costs?) In any case, I said that the payments were more than I wanted, so I wanted to see the Outback papers again, which had lower interest rates. She said that that the guy had and quot;thrown awayand quot; those papers (this was 5 minutes after I had just looked at them). I said OK, I would need to think about it then and she said no, I had to decide right then and that the price wouldn't be good after today. She said that I wasn't willing to negotiate and that they had done more for me than they had for and quot;anyone elseand quot;. (All I ever did was ask for quotes on the cars and what they would give me for my car!) Needless to say, I left without a car!

I have a 2005 Subaru Forester that I have driven to Colorado for ecology field work every summer for the last 9 years. The interior and exterior of the car have taken a beating. Alpine willow bushes scratch the outside and I never wash off the dust or wax it. I spill stuff on the seats regularly and have two large dogs that grind dirt into the upholstery. The outside was dull and the seats were quite disgusting - completely stained. The guys in the service department hand-scrubbed my seats with brushes and got out practically all of the stains. They clearly worked for hours. My car was almost unrecognizable when I got it back. I more than got my $150 worth.

The sales people did not follow up with me, suggested I would have to go other dealerships to view colors and expected me to come back to them to make the purchase. They seemed complacent about the sales opportunity and smug in the fact that there are not any other options in Boone. I went online to get a quote and worked with a Subaru dealer in Mooresville and they where great. Ending up buying a care from Mooresville, only wish I could get it serviced there.

Modern Subaru does a good job on my Outback. . The car is still under warranty and I haven't had any issues with their work. They are professional and friendly. I would recommend that they put a little more effort into their waiting room.

Went in to test drive and possibly buy a new Subaru. Sales staff not very knowledgeable about the car, and most technical questions could not be answered. We sat for long periods of time waiting for the salesman to get his computer working to get a trade-in value, and a younger salesperson had to repeatedly come over to his office to help. While working out a price for the car, we asked four times to see the dealer invoice on the car, but were ignored, and when we asked a final time, he told us and quot;I asked our finance manager about that and he said he doen't feel like sharing that with you at this point.and quot; Knowing that dealerships are required by law to share this information when asked indicated that this was a very shady business indeed. We promptly got up and left, and will never return for any business - even for service with the Subaru we will be buying elsewhere..