I just moved in to a property that is owned by Holton and have been extremely disappointed. They had not cleaned the apartment at all, had not painted, several things were broken, and several other problems. They barely responded to the calls that my mom, my roommate, and I all made. I have been here for two weeks and they still have not fixed everything. They haven't finished painting, refuse to place the carpet despite burn holes throughout the apartment, and have stopped answering our calls. They have an F with the Better Business Bureau and do not seem to care. Do not rent from them if at all possible. The apartment is not worth the rent and the hassle that they put you through.
Description of Work: So far all they have done is a little painting and minor cleaning.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Gregory F.
05/2009
3.0
property management
 + -1 more
Holton has a habit of raising the rent of a property without reason. Although the company will honor a lease agreement during the course of the lease, the company raised the rent of my first apartment with them by 12% as soon as they were legally allowed to. The previous owner of the apartments sold the complex to Holton. As a result of the raised rent on one of their less-maintained complexes, I was forced to rent from another company. The community which we had built in that complex was torn apart by their greed. The worst part is that the property which they were raising the rent on had holes in the steps of the staircases which Holton Mountain Rentals could not be bothered to repair until a year after the rent had been raised. The stairs were rusted through and very unsafe. Additionally, the banisters were not securely fastened to the upstairs walkways. Although Holton found it fitting to raise the rent by 12% they could not be bothered to repair potential safety hazards at the apartment which were brought to their attention by the tenants. After moving out I found a cheaper place to live through another property management company. Upon moving into another property managed by Holton, though, the rent was raised again within a year of me moving into the residence. It should also be noted that Holton does not respect the privacy of their tenants. Holton Mountain Rentals has been observed entering the homes of their tenants without permission to rifle through the tenants' belongings while the tenant is not home. I can not stress enough the absolute disregard that Holton Mountain Rentals has for the privacy of their tenants. Holton also starts projects without a plan to finish them. At Fairfield Apartments, Holton Mountain rentals tore the parking lot apart claiming that the parking lot was to be repaved. After leaving the parking lot as a mess of mud and clay for 4 months, Holton finally decided to repave the parking lot. During those four months, all tenants were temporarily displaced to a parking lot which was approximately a half mile from their residence. Holton's office is very nice, but what else do you expect from a company that raises the rent on it's properties every year. This is a bad company to rent through, and, if possible, you should consider renting through another property management company.
Description of Work: Holton Mountain Rentals manages many properties in Boone. Holton has managed two properties in which I have lived. I lived at one property for two years and am currently living in another property. Holton performs maintenance on the properties, collects the rent for the properties, and occasionally (never in a timely manner) improves the properties.
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Service Categories
Property Management
FAQ
Holton Mountain Rentals is currently rated 2.5 overall out of 5.
No, Holton Mountain Rentals does not offer free project estimates.
No, Holton Mountain Rentals does not offer eco-friendly accreditations.
No, Holton Mountain Rentals does not offer a senior discount.
No, Holton Mountain Rentals does not offer emergency services.
No, Holton Mountain Rentals does not offer warranties.
Holton Mountain Rentals offers the following services: property management.