T-W & CO

I called Dan on Monday morning and he came over and assessed the problem. We could have put a band aid on the old unit but it made sense that after 18 years it was time for a new one. It’s Tuesday and I’m loving the cool air flowing through the house! The TW team was early, did great work and we’re very happy!

Very happy. The quote came fast and installation was a few days later. Crew showed up on time and did a great job. Very professional. Highly recommended.

Excellent!

Made a call for service at 10:00 and had a repairman at my house that same Afternoon! Not accustomed to that kind of service, especially around here. Repairman was very professional and took time to explain what was wrong and what he was doing to fix the problem. Will definitely use this company for any future needs.

These guys were awesome! I called to have someone check my a.c. unit, they came out earlier than our appointment the next day. I was given an estimated time they would be able to install a new unit, but when they had a cancellation I was called and made another appointment. The guys came out on Saturday morning and by noon my unit was installed! They also noticed that my duct work had fallen and fixed that and fixed a breaker on the heater! I will definitely be recommending them to my friends and family!!!

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Dan sent his tech out the next morning after contact.  They quickly diagnosed the issue and corrected it.  It was a great experience.

I was not present at the time, but my wife said they were in and out in about 15 minutes.  They gave it a clean bill of health.

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Friendly serviceman answered all my questions and educated me on important aspects of maintaining the system.  Informed me the home I was buying had a properly functioning heating & air system that showed no need of repair or concern in the immediate future.

We purchased the Angie's list coupon on Friday..  We received a call on Sunday and service on Monday..  No hassles, professional people, good price.    I would recommend T-W and Company to others... 

He found what was wrong with our AC and fixed the issue. Since his repair, we haven't had any problems with the AC.

I Service actually happened in April. As stated above Dan Wall and his assistant came out to my home to check the air conditioning unit. I had to turn it on once and it was blowing out hot air into the home. He called and set an appointment time which he arrived earlier than expected, but that was not an issue. He went to work on checking the unit inside and determined a part had gone bad- fortunately, that part was available and his assistant installed it while he checked for other issues. Turning the system on, he checked to see if the system was functioning properly and it was not cooling the home so he checked the system outside the house. Dan and his assistant determined a coil had been leaking refrigerant and was depleted. He refilled the refrigerant and stayed until he was sure the house was being cooled.
Every step of the way, Dan explained what he was doing and did not do anything without notifying me of costs. As there is no shading around my home, it was imperative to have the unit functioning at some level so that me and my children could be comfortable. Dan recommended the system be replaced and on his own time, researched to see if the coil was still under warranty to save on costs. Whether the unit or just the coil was replaced was entirely my decision and we are working on a time for him to come back and replace the coil.
Overall, this has been a wonderful experience. As I said, he told me everything he was doing, advised me of the costs before starting any work on the HVAC system. He was friendly, professional, knowledgeable and extremely helpful in determining how to proceed without any pressure. I would highly recommend Dan Wall/T-W & Co to anyone for these services.

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I have used T-W and Co. for many years. Their professionalism, responsiveness and quality of workmanship is impressive and I will use no one else.

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I left a message for Dan on a Sunday because there was an odd smell around the side of our house that smelled like burning gas (I called him after first checking with the gas company who confirmed it was not a gas leak). Dan listened and told me he did not think it was an emergency as long as I was not smelling it in the house (which I did not) and recommended that I wait until Monday so I would not have to pay extra for a Sunday call. I truly appreciated that, by the way. He came promptly on Monday, just as we'd scheduled. Was extremely friendly, helpful, knowledgable, and polite.  I was very impressed.  I will definitely call on him again for future service on our HVAC system.

Checked furnace and changed capacitor. Technician went over and above duty with explanations of the furnace operation and safety features.

It went very well, they worked quickly and thoroughly.

EXCELLENT!
They are a family run company and are people of their word.  I am very happy with their work and their follow up service.  Dan calls back when we leave a message on his machine and is very helpful to any concerns we may ever have. They are excellent in customer care and provide Excellent service.  I have recommended them to everyone I know as it is difficult to find someone as trustworthy  and honest to follow up on their jobs and stand by the owner hearing our concerns they carry quality brands and so its easy to stand behind their work. I appreciated how they encouraged us adding an additional intake which has made all the difference in our unit working at its very best!!  Thank You Dan.