Green Source Sustainable Building

Showed up on time installed, as above. Floor felt much more solid, basin dug and pump installed. While they were here they noticed our tankless water heater and the pump system in place to provide us with hot water. They suggested installing a recirculating system, saying it would be more efficient and just as effective. (No, they aren't licensed plumbers either). Sadly, rather than going back to our great plumber (A2Z Plumbing), we said ok, go ahead. They installed this recirculating system and after installation, we found ourselves in the shower when suddenly there would be no hot water for 30 seconds to a minute, then the hot water would resume. This might happen 1-3 times during a shower. No fun in January. In researching this ourselves we found that this type of system greatly shortened the warranty on the water heater. Repeated emails back and forth to Josh, no solutions, no answers. Last we heard on this was that he'd be contacting some of the guys he worked with to see if they had ideas....that was 6 weeks ago. Then we had a heavy rain - good test for the sump pump - well, it failed. Apparently they tested the pump (which worked) but their design/setup was faulty. I spent 2 hours down in the basement and finally figured out that the hole/basin was too shallow: water was over the top of the basin edge before the arm could be raised to turn the pump on. Phone calls to them on the weekend this happened got the lackadaisical response that they'd try to be out on Monday afternoon. After I figured out where they went wrong, I told them where they went wrong... In summary, he needs more time learning his trade. Ok for small stuff, but I wouldn't hire him again as a stand alone builder.... UPDATE - Wondering why someone would offer to do work they weren't qualified to do.  Saving money was not really the major issue, it was that an idea was presented that they said would be able to do.  I don't recall that anyone ever told them the issue was "taken care of".  We actually waited to hear back from them for some time before we did call someone else.