Black Mountain Stove & Chimney

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We purchased a set of gas logs with remote for pilot lighting from Mr. Orr on 9/24/12.  Cost of $1,309.80.  These were for our vacation rental home in Black Mountain.  The logs never worked properly from the beginning and we have had to call Mr. Orr out many times since then to get the logs lit.  Finally, he diagnosed the problem as a valve issue and supposedly ordered a replacement part which he never got.  Claimed that he had been sent the wrong part but would have it corrected in the next week or so,  This has been going on since late 2013/early 2015.  In October 2015 he promised to have the situation fixed before our November-December renters arrived.  When we came back in January 2016 we found that his "solution" was to install a used, cheap set of logs and also left a box with misc. other logs in it.  Our renters did not mention this to us.  He also left a note saying this was a temporary fix.  The pilot was lit and remote worked, but not well.  I called him on Feb 1,2016 and he said "oh, yes, I need to follow up on that part this week".  I haven't heard from him since (today is 4/18/2016) despite leaving several telephone requests for call-back.
On 4/12/16, I finally gave up a bought a new log set from another store. The man who installed the logs said that what Orr had put together was a configuration of 2 unmatched logs and a burner which shouldn't be used with either.  The man told us we were lucky we didn't have a house fire.
Dealing with Black Mountain Stove was the worst buying experience of my life and I have heard more than a few tales like mine from other people in the community.  AVOID THIS STORE!!!

They did a great job, we couldn't be happier!

Both chimneys were installed in just one day. Both contractors were friendly and knowledgeable and did a good job.

The installation was performed before our occupancy began.  We contacted another company to have our chimney cleaned before the heating season began.  The technician from this other company took one look down our chimney and said that our installation was unsafe and that he wouldn't even touch the chimney until it was corrected.  
At this point our property manager contacted Black Mountain Stove & Chimney to get them to come out and correct the problem.  I wasn't involved in this communication, but I will say that we love our property manager, he is a very decent and patient guy.  I have never seen him so angry and frustrated as when he was trying to get BMS&C to come and fix their screwed-up installation.
 Finally they show up to do the work, the guy looks at our chimney and says something like, 'Oh yeah, I remember this job, I did a quick fix and I was planning to come back and finish, and I just forgot!'  All the while this leaves us burning wood up a chimney that is installed incorrectly, doesn't draw worth a d***, and is actually a fire hazard, putting my family at risk!

It took 2 days. They had to build a wall across the corner in our living room. They also had to run the gas lines and put a chimney on our roof as well. It turned out lovely. We did have to have a new starter put in 3 years after we got it. They've also sent someone out each year to help us get it started but it was due to the starter. Overall, I think they're knowledgeable.

When we moved into our house 3 years ago, the previous owner told us he had used Black Mountain Chimney to put in a liner.  So we called them to have the chimney cleaned out.  This year, when I wanted the chimney cleaned, I called Black Mountain chimney twice, and I was told someone would call me.  Luckily, they never called me back.  I then hired another company to come and "sweep" the chimney.
I was just told that the liner installed by Black Mountain Chimney was put in so shoddily that our chimney could have caught fire.  Part of the chimney was never covered all the way by the liner.  There is a lot of creosote in the lower part of the chimney, because of the incorrect installation, and we could have been subject to a fire in the chimney.  We will have another company put in a liner correctly, which will be UP TO CODE, since the work that was done by Black Mountain Chimney was not up to code.  I thank God that we found another company, and that they were honest with us. 

I went to them to ask a question about installing a wood stove which i already owned. with insurance in mind. Proper set backs etc. They were so helpful and friendly! They found and printed a 30 page manual for free. I was so blown away I bought my next stove thought them. My only complaint was that they brought 2 guys to move a 600 pound stove in. Luckily I had carpenters working that day that jumped in and helped.

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Owner overcharged us and was unprofessional We paid for th estove and were told he would hold it until we could pick it up. When we did a different stove with a scuff on it was the only one left according to the owner. His prices were the highest I have ever seen for the smaller stove we finally left with. He complained of money problems and told us we should buy the pipe as well from him because that would help him out I have heard complaints since this time from other customers with improperly installed stoves from this company. I am thankful he was so unpleasant that I decided not to use him for our installation. This company installed our friends stove and their roof leaked and the stove did not draw properly. It took many months to get them to come out and rework the improper installation.

I had a bad experience with Black Mountain Stove before, but when my husband fell off our roof and broke his back in August, I was desperate to get our chimney cleaned before heating season. I could not find anyone to come out as soon as I needed except for Black Mountain. I decided to give them another try.

At first, their work seemed adequate. They even went extra duty by placing wire mesh over our gutters for an extra charge of $85.00. However, on Thanksgiving evening, we had a fire in our stove flue. I contacted my brother-in-law, former Assistant Fire Chief to inspect and be sure all was well. When he pulled the pipe from the rock wall, he said it did not look like Black Mountain had done a thing.

I still wanted to give them the benefit of a doubt, so I called another chimney sweep to inspect and re-clean as necessary. What this man discovered was a COMPLETE BLOCKAGE in the flue's middle where the chimney tiles had cracked and fallen apart. Combined with the creosote over time, he was surprised the stove had been usable at all. They were not making this up. I watched as this other professional pounded and pounded a rod to dislodge the blockages, and then gazed in horror as pieces of tile which had been there a loooong time fell like terracotta snowflakes to the crook in the flue.

My second opinion person was careful not to implicate another company. He merely gave me the facts of the condition of our flue. However, it doesn't take a genius to know that this problem was either ignored or missed by Black Mountain Stove and Chimney. (How do you miss a chimney being completely blocked?) Not only is this bad business, but our family's safety was put at risk. I do not blame Black Mountain for the problem, as this sort of condition is created over time. I am most disappointed, however, that they were so haphazard in their inspection and work.

They come out and were very professional, they said they would give us a quote that evening, by they didn't. Two weeks later, I called them to find out what the quote was like, and they had no recollection of our meeting. I then decided to go with another another company. I guess they were very bad with responsiveness, and organization. They were quick and easy to deal with and understand, when they were out here.

We are renters of an apartment in Swannanoa, NC. Our landlord had a wood stove installed (before our tenancy) by Black Mountain Stove and Chimney, and we were scheduling with another company (who I'll call Company A since I forget their name) to have the chimney cleaned.
Company A's employee took a look at the system and informed us that it had been installed incorrectly and was a fire hazard. Basically, a length of pipe had been added on to the end to extend the chimney and improve the draw. However, the liner had not been extended all the way, and terminated about a foot below the end of the extension. The result was that creosote was building up inside the extension, and then falling down into the space between the liner and the existing chimney pipe, creating a hazard.
Company A refused to perform the cleaning, saying (responsibly) that they could not guarantee their work unless they corrected the mistake. Our landlord decided to get the original installer, Black Mountain Stove and Chimney, to stand behind their work and fix the problem.
Bob Orr is the company president. Our landlord had an extremely frustrating time getting Bob to admit culpability and schedule a time to make the fix. Finally Bob was put in touch with us to schedule an appointment. He didn't show up on the appointed day, and later called to say that he had 'totally forgotten.' We rescheduled, and he managed to show up, took a look at our chimney and said something to the effect of and quot;Oh, yeah, I remember this job. The customer (the previous tenants of our apartment) called to say that the stove wasn't drawing well, so I came out here and improvised something to make it work. I meant to come back and fix it properly, but I just forgot. (!!!!)and quot; We are talking about an improper installation that put me, my wife and my 2 year old son at risk of injury, loss, or death in a chimney fire.
Let me note that my other interactions with employees other than Bob were very pleasant and professional.

Long time independent professional company owner managed and great crew.

The cleaning went great, just like the installation did. I will be calling them again to come out this fall.

Went great. Arrived at the appointed time, removed old unit, installed new unit, even saved our existing mantel so that we didn't need to purchase a new one. Followed up to ensure that everything was as expected.

Everything went well. Their sales man was very good. The one who installed it was the owner, a super nice guy. The only negative I can think of is that they are a little slow about getting the installation done. But I think he is covered up with too much of business.

Service men arrived on time, completed the job within an hour or so.

.They were fine. They sounded like they were trying to scare us into doing more with the safety of the fireplace. We had them remove a wood stove and prepare it for gas logs. What we did have them do they did a really good job. We may possibly use them again.

Very well. The team was on time, got to work, made adjustments to the wood stove, cleaned they wood stove and chimney thoroughly. We did happen to buy our wood stove from this company and have found the service then and now to be exceptional.

They arrived and took apart the stove pipe and cleaned it carefully. They did their job efficiently and the price was reasonable. I used them because they are probably the closest provider to where I live. I recommend others use them. They've been in business a long time and seem to do a good job.

Bob Orr came out shortly after I called. He quoted me a price which he stuck to. We arranged a date for work to be completed. He came when he said he would and brought two technicians. He got the techs started and left while they completed the work. They were polite and professional. They did not even complain about being on the roof in 90 plus degree heat. They test fired stove after installation to make sure it worked properly. We had our first few uses of the stove this year and it draws beautifully from the liner they installed.

After getting estimates and recommendations for work from the top 5 rated companies on Angie's list we called Bob Orr. We did not need masonry work done and we did not need liners installed as the others had recommended. Instead, we had the chimney's swept and inspected and the wood stove and fireplace inspected. Bob suggested we install a base for the wood stove to sit on. He said we could buy an expensive mat or he could build us one if we would purchase the tile, at a substantial savings. We agreed and he had the base built in less than a week. We have used Black Mtn Stove before to sweep our chimney and inspect the wood stove and fireplace and were happy with the results. Bob sold Black Mtn Stove at one time but has resumed ownership. He is honest, fair and professional. He is not interested in overselling and will not suggest work or materials that are unnecessary. Since we haven't received a bill from him we are unable to enter a cost at this time. Will update.

The installation was quick, and the installers were personable. Down to the guys finding it cute that one of our kittens was trying to "help" them install the stove. Fast forward one month later: we came home late Christmas eve to a HUGE water leak around the stove pipe. We called the company immediately and no one seemed concerned. It took another couple of weeks before anyone came out to look at the problem. The installer said he never had any problems like that before, slapped some roofing tar around the stove pipe and went home. A few days later, more leaking. The company owner and the installer came out the following week after being essentially harrassed by us by telephone. Again, no one had ever seen such a problem in all the years of being in business. Finally, they agreed to pay a roofer of our selection to come out- the roofer said the installation was totally botched- the shingles had not been removed to install the stove pipe, but instead the pipe was placed onto the shingles, which allowed any water flowing down the roof to naturally go into the grooves between shingles, under the stove pipe and into our ceiling. Not only did it take entirely too long to fix the problem, it should NEVER have been a problem to begin with. We went through the snowiest winter since we moved to this area with a giant leak in our roof. From installing the stove in November, it was finally resolved in January. TWO MONTHS of a leaky roof in the winter!!!