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SHEPHERD HEATING & A/C INC

1.0(
1
)

Heating and Air Conditioning

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

SHEPHERD HEATING AND AIR PROVIDES SERVICE REPAIR AND SYSTEM REPLACEMENT.

Amenities

Senior Discount

10% off

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
Write a review
Showing 1-1 of 1 reviews
Jonathan J.
03/2008
1.0
heating & air conditioning/hvac
  + -1 more
Terrible. I called to talk to the guy and left a message because our A/C had cut off on a hot day. It was a new home for us, but they had done some of the work for the previous owner, so I thought it was a good starting point. I left him my name, number and the address of the house since I thought he'd be familiar with it, in my message. He never called back. Just came out and replaced a fuse while I was at work. Then he charged me over $100 including an hour's worth of work (for 10 minutes worth) to replace a fuse, plus a "travel charge" to come from Bahama to North Durham. It's only about 10 minutes away and absolutely ridiculous.
Description of Work: An air conditioning fuse was replaced.
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0
$110
Response from SHEPHERD HEATING & A/C INC
WE APOLOGIZE THAT THE CUSTOMER IS UNHAPPY WITH OUR SERVICES. WE RESPONDED TO HIS CALL WITHIN 1 HR WITH THE USUAL MINIMUM CHARGE OF, 1 HOUR, AS ANY HEATING AND AIR COMPANY IN THE TRIANGLE WOULD HAVE AND WILL DO. SIX MONTHS LATER, THE CUSTOMER PAID 1/2 OF THE INVOICED AMOUNT AND INCLUDED A LETTER AS TO WHY HE SHOULD NOT HAVE HAD TO PAY THE TOTAL AMOUNT. YES, OUR BUSINESS IS 10 MINUTES AWAY FROM NORTHERN DURHAM ALTHOUGH WE SERVICE THE ENTIRE TRIANGLE AND CHARGE A TRAVEL FEE TO ALL LOCATIONS. CONSIDERING THE CURRENT GAS PRICES, OUR TRAVEL FEES HAVE REMAINED THE SAME FOR THE LAST TWO YEARS, NOT PASSING THAT ON TO OUR CUSTOMERS. DESPITE THE FACT THAT WE PROVIDED A SERVICE AND WOULD EXPECT PROMPT PAYMENT FOR AN INVOICE IN THE TOTAL AMT OF $105.00, WE ACCEPTED THE 1/2 PAYMENT, AND DECIDED NOT TO PURSUE THE BALANCE OWED. AS FAR AS PHONE CALLS FOR SERVICE WORK, ALL CALLS ARE RETURNED TO OUR CUSTOMERS. SHEPHERD HEATING AND AIR PROVIDES A QUALITY SERVICE THAT WE ARE VERY PROUD OF AND IT IS IMPORTANT TO US THAT OUR CUSTOMERS ARE PLEASED WITH OUR SERVICES.

    Contact information

    3522 PAT TILLEY RD, Bahama, NC 27503

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    SHEPHERD HEATING & A/C INC is currently rated 1 overall out of 5.

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    SHEPHERD HEATING & A/C INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, SHEPHERD HEATING & A/C INC does not offer free project estimates.
    No, SHEPHERD HEATING & A/C INC does not offer eco-friendly accreditations.
    No, SHEPHERD HEATING & A/C INC does not offer a senior discount.
    Yes, SHEPHERD HEATING & A/C INC offers emergency services.
    No, SHEPHERD HEATING & A/C INC does not offer warranties.
    SHEPHERD HEATING & A/C INC offers the following services: SHEPHERD HEATING AND AIR PROVIDES SERVICE REPAIR AND SYSTEM REPLACEMENT.

    Contact information

    3522 PAT TILLEY RD, Bahama, NC 27503

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM