SHEPHERD HEATING & A/C INC

"WE APOLOGIZE THAT THE CUSTOMER IS UNHAPPY WITH OUR SERVICES. WE RESPONDED TO HIS CALL WITHIN 1 HR WITH THE USUAL MINIMUM CHARGE OF, 1 HOUR, AS ANY HEATING AND AIR COMPANY IN THE TRIANGLE WOULD HAVE AND WILL DO. SIX MONTHS LATER, THE CUSTOMER PAID 1/2 OF THE INVOICED AMOUNT AND INCLUDED A LETTER AS TO WHY HE SHOULD NOT HAVE HAD TO PAY THE TOTAL AMOUNT. YES, OUR BUSINESS IS 10 MINUTES AWAY FROM NORTHERN DURHAM ALTHOUGH WE SERVICE THE ENTIRE TRIANGLE AND CHARGE A TRAVEL FEE TO ALL LOCATIONS. CONSIDERING THE CURRENT GAS PRICES, OUR TRAVEL FEES HAVE REMAINED THE SAME FOR THE LAST TWO YEARS, NOT PASSING THAT ON TO OUR CUSTOMERS. DESPITE THE FACT THAT WE PROVIDED A SERVICE AND WOULD EXPECT PROMPT PAYMENT FOR AN INVOICE IN THE TOTAL AMT OF $105.00, WE ACCEPTED THE 1/2 PAYMENT, AND DECIDED NOT TO PURSUE THE BALANCE OWED. AS FAR AS PHONE CALLS FOR SERVICE WORK, ALL CALLS ARE RETURNED TO OUR CUSTOMERS. SHEPHERD HEATING AND AIR PROVIDES A QUALITY SERVICE THAT WE ARE VERY PROUD OF AND IT IS IMPORTANT TO US THAT OUR CUSTOMERS ARE PLEASED WITH OUR SERVICES."