Sleepworld

I never felt pressured to buy anything - the woman who helped us was very nice - even though they are selling a hybrid that DOES NOT work on everybody - especially large people like myself. They need more knowledge about that. I purchased a ISerta hybrid mattress - an Applause Firm - that felt very firm in the store. Within months - it started to sag - triggering a sciatic flare. Serta does warranty there beds - but you have to PAY an inspector to come and measure for "visible indentatons". This hybrid is very soft - and great for smaller people - my husband loves it - but I am twice his size. It is covered, individual pocket coils with a thin layer of tempurpedic and gel foam. The bed is lumpy - since the coils aren't connected to can compress and poke you. My sinking hips cause the coils in the ribcage area to be compressed and it hurts - I am experiencing more nerve damage on this bed. The mattress is a full-size King on top of two twin adjustable twin frames. They should NEVER sell a full King as this type of compressable mattress because you feel the hump in the middle. Really badly designed - that and the fact that the King is slightly smaller than the frame and slips around constantly. Really disappointed and embarassed I spent that much money. We are going to switch to two Twin mattresses - custom and locally made. Back to an innerspring - the best for people weighing over 250 lbs! It's all about weight distribution - that which hybrid mattresses to do not do well.

I don't like reviewing places where I have not made a purchase. But that's not going to happen. Sleepworld is within two miles of our house and less than 1/2 mile from a different bed store where I restarted a search. My criteria wasn't too difficult. I didn't want a pillowtop bed. I made that clear (and it was where I was steered to a higher priced set). I was told to lie down on the beds. But every time I got down on a bed, I was called to a different one. I was unable to write many notes because of the speed in which I was jerked around the store. I tried two beds (I wouldn't call it "trying") and was called to try a pillowtop . "The sale ended yesterday but if you come back today (or tomorrow), I'll get you the price." "Go home and look up the bed." "You have to love your bed." I wanted the saleswoman to listen to me. That didn't happen. I did look on the internet and every review about the pillowtop including what I laid on last confirmed what I knew and why I won't buy them. The pillowtop wears out before the mattress. I created that situation with my current bed by adding a top and it is worn out well before the mattress. The other information on the bed wasn't what I cared about. Mainly, what about, "I don't want a pillowtop," didn't the saleswoman understand? She was obviously uncomfortable about the cheaper beds I was viewing because she made a comment about it a few times. I don't remember how she said it but she did. My total cost for the queen bed I didn't want would've been close to $1500 (included a frame). No way. That may be the regular cost but I didn't want it anyway... I won't be pressured and if I'm not treated with respect and as a customer. If I'm not listened to and driven to higher priced beds, I won't buy from a company. I didn't care about a sale ending. If Sleepworld wanted my money, there would be another sale or I'd do as I did and went down the street the following day where they were interested in helping the customer. There was a delivery charge and something I didn't need was thrown in ... It was not a nice environment - it was dark. I was one customer in the store and I was rushed as heck by the salesperson. I found a bed at the place where they make beds but it wasn't the other store's brand. I looked it up and didn't like what I read. But I went back the next day to get a similar bed made by that company for slightly more. The quality was superior, I'm getting a cotton organic cover for the mattress and there's no delivery charge. It's also NOT a pillowtop! I'm paying less for a bed I want, for a bed that I actually want. * * * * Just an update to respond to Sleepworld's response. I apologize for the redundancy because this is almost all in the original review. Sleepworld Folks: I appreciate your response. It doesn't change what happened, though. On the day I went in, I was indeed rushed. I'm from outside NYC and have decompressed from a type AAA to maybe a type B personality in the years we've been here. That's why I had my shoes by one bed, my fairly useless notebook elsewhere (I wasn't given time to write down anything except the third and final bed I tried because only then was I allowed time to write anything down), and I think my glasses were yet someplace else. I knew about pillowtops and their reputation based on research I did @15 years ago, several years ago, and based on what was I was told to do by the salesperson - I looked up the model suggested. I did my homework before and after. In terms of fitting, when I walk into a store and pretty close to my first words out of my mouth were "I don't want a pillowtop" but am directed to one after the first two beds didn't work for me, it's sort of silly. I didn't care about the cost of it because in the end it may have been a little more ($100 or $200) than what I bought. I really wish you the best in your business. My only suggestion to you is that you may want to revisit what happens vs happened. If a potential customer says no pillowtop, why direct them to one? Direct me out the door ... you don't have something that will suit me. The return policy is okay but I'd have to pay for the return and with the limitation to what I was willing to pay and what you had, it wouldn't have worked because this would've locked me into staying with the store where (I agree) the best option was a pillowtop and I made it clear I didn't want one based on my "homework" :).