Silver's Auto Service

As soon as I walked in the door, I was met with genuine kindness. I knew I was in the right place. All of my friends recommended I go to Silver's after my insurance company sent me to a different shop that left me with corrective repairs. It is not the best situation for a body repair shop to inherent someone else's mistakes, but Silver's took on the challenge and I am so thankful they did. They did quality work, took their time talking it through with me, and I will be recommending them to everyone. It is obvious they value integrity and authenticity.

PLEASE NOTE:  I wrote 'n/a' for punctuality, above, because of the accident's timing.  It occurred late on the Friday night of the weekend before Thanksgiving and so six days were lost because both the tow truck company and places that sell parts were closed or had early closings.  The adjuster had to see the car, come up with his estimate, and ask me where I wanted the car to go.   (Thank you for being there, Angie's List, because you're the source which helped me choose Silver's.)   I don't think Silver's (which had other cars to attend to before mine) even had the chance to order parts until the Tuesday or Wednesday before the holiday, and then there was that additional four day delay.   I can hardly hold them responsible for any of that, nor did my insurance company, which paid for the rental car from Sunday, Nov. 22 until my car was ready on Tuesday, December 15.   
*   *    *    *     * 
How'd it go?  I think it went well, and I'm picky.  I want things to be done right.  Fortunately, Heath Silver is the same way.  He'll do everything in his power to make it right.   
 * For example, when I mentioned that the newly-painted surfaces seemed not smooth but 'bubbly' to me  he explained that it was not uncommon to see the paint that way, as their work-lights were so strong that every tiny flaw showed up.   He assured me that, once I had the car outside, I'd never notice it, but --if I did, and if it still bothered me-- they'd sand the clearcoat down and reapply it.     I didn't ask them to, nor will I unless (a) I can see it clearly in ordinary sunlight and (b) it really does bother me.   What I love is the fact that it's their policy to  stand behind their work 100%.
*   Another example:  Because the accident had occurred at the start of a weekend and the pre- and post-holidays had generated additional delays in getting parts, I was concerned that my insurance policy's rental-car benefits might expire before the car was ready.  Instead of saying something like "That's your problem; not mine.   Call your adjuster and tell him we're still waiting for a part," Heath actually took it upon himself to call the adjuster in order to remind him of the weekend and the holiday delays in both getting the car brought to his shop and in getting parts.  He was assured (and thus able to assure me in an additional phone call) that my benefits would last or even be extended, if necessary.   Insurance companies are not happy about spending money unnecessarily, but the adjuster understood that the delays were circumstantial and he assured Heath that my benefits would hold out.
** The truly exceptional thing here is that Heath said he'd been prepared to cover those costs himself should the benefits not have not been extended.   Now I ask you: How many  other auto body shops out there would have offered to do the same? 
Heath Silver is an ethical man.  His is the only repair shop I've ever been to where the owners are calm and patient and willing to listen and consider every one of a customer's concerns, however small.  You don't get excuses from them.  You get good work and the knowledge that they stand behind everything they do, 100%.
Additional examples: 
*    By the time I arrived to pick up my car late Tuesday afternoon, it was near their closing time.   I noticed that, though the car had been washed, there was still some dirt in a few places, and the floor mats were muddy.  I mentioned that to Heath, and the car was washed again, and the mats were well-cleaned while I gave Heath my credit card and he ran it through his machine.
*   Early on Wednesday morning, Heath called to tell me that he'd inadvertently run my credit card through his machine twice, thus charging me twice.   I don't know about you, but it could have taken me months to figure out where that extra money had gone.   
Heath could've just let it slide and kept the money -- but he didn't.
Instead,he acknowledged the error and suggested two ways of undoing the mistake: I could come in and he'd run the card again, this time crediting my account, or he c/simply give me a check for the duplicated amount,   Either way, I'd have to come in.  
That was fine with me because, on my way home the night before, I'd noticed some things that seemed 'off' to me:  the brakes felt alarmingly spongy, the steering wheel wasn't as responsive as it had been before, and it made a very strange noise when thecar was on the incline  in my driveway and handbrake was set.  I wanted him to drive the car in order to determine if those things might have been related to the accident.
Y'know how some mechanics will 'check the problem' once they've been paid? They drive it around the block,. wait a few minutes, and then return the keys to you saying, "It's fine," whether it really is fine or not.
What Heath did was very different.  While I sat in the passenger seat, he drove as we tried to duplicate the circumstances in which the strange noises occurred.  He listened to the car as we drove up hills and down, parked facing up hill and down, and made a lot of  curly turns.  All of this took at least 30 minutes of Heath's time, if not more, but he never seemed annoyed or rushed.  For him, the questions were "Is it possible that these steering wheel and odd brake noises are related to the accident?" and "Related or not, does any of them present a danger to the car's owner?" 
--As Heath explained, had he determined that the accident was responsible for the problems, he would have called the insurance adjuster himself and worked with him to reopen the case.   
--The fact that he took the time to listen to both me and to the car meant a lot.   I left there secure in the knowledge that the brakes were fine and that the noises seemed to be coming from the struts (whatever they are).   Heath  assured me that there's no need to replace the struts, as they  present no danger as they are,  although the noise might be annoying down the road.  
There's more I could write so that you know that the Silvers are wonderful people whose shop does excellent work which they stand behind 100%, but I think you've got the idea.   
I hope I never have another automobile accident again.   If I ever do, though, I know exactly where I'll take my car: 
Silver's Automotive Service on Haywood Road in Asheville, NC.
Carole Berlin

Fixed dent in side of my car and painted it.   When I picked up the car, it looked like new.  I'd use them again if I ever need to.

Work was performed quickly once I was able to get in shop.  Too many cars played bumped pool on the highway and their reputation kept them full up.  Was so backed up I had to find a different shop to do paint before summer was gone.

unknown

I have used Silver's Auto Service twice now and am very happy with their sevice and repairs. Recently, my driver's side door had a deep dent he worked on for a long time, and managed to make it look like nothing happened, for a very reasonable price. I had also taken my car there a couple years ago for a damaged bumper and they made it look like new again, and it still does. I have recommended this service to my friends, and they were happy with their work too.

I have been going to them for years, and he was just there to repair. I would highly recommend these people to anybody. I was very pleased with him, and the guy even shined it. He did everything. I like the fact that they will do the work without trying to rip off insurance companies or me. They were punctual, and they did what they said they were going to do. I found it interesting that he said, "Just bring it in the morning. We'll fix it." I was very impressed with them. He was a really, really nice guy! I would definitely use them again if needed.

I went in to see if these guys could fix the mirrors I'd broken off my doors, and they immediately helped me track down both used and new parts from their suppliers. Within a couple of days the parts were in and they performed the work on the same day. They even fixed a door molding that had come off at no charge. They were extremely easy to deal with and their work was just right. The younger guy in the front office is all smiles, very pleasant to work with. I didn't get an estimate for this work from any other shops but I don't imagine that I could have had it done any cheaper anywhere else.

They did a great job! I was recommended to them and went there for an estimate. They took the time to tell me what I should fix without having to spend extra money.