Secrets of a Duchess

"In response to his complaint regarding his wife's purchase of her wig at Secrets of a Duchess, I would like to relate the facts: She came into the shop, having driven herself without assistance. My staff had no reason to suspect that she had dementia, as evidenced by the following: She spend approximately one hour trying on various wigs and asking pertinent questions. She was very knowledgeable about wigs, as her husband has said..she had already purchased three other wigs. After choosing the wig, she paid with her own credit card, further evidence that she was responsible for her own actions. We have several signs in the shop that state there are no returns on wigs. That is why we spend so much time making sure the customer is happy with her selection. Once it is worn, it is used, and cannot be re-sold. It can be donated to women who cannot afford a wig, having undergone cancer treatments, etc. My employee said that to the best of her knowledge, she wore the wig out, as most customers do. The shop employee had no reason to suspect that she was in any way impaired and therefore, she was treated with respect and dignity as all of our customers are. I have offered to him that if he wants to return the wig and donate to my charity, we will give him a receipt for the $171 that he can use as a tax deduction. Judith Maisel-Owner"