Pro Automotive

Auto Service, Auto Radiators, Heating and Air Conditioning,

About us

Bruce Campbell has a degree in Mechanical Engineering from Michigan State University, and has a work background in heavy manufacturing system automation, primarily for US auto manufacturers and automotive parts suppliers. Following the close of the automation company in 2010 due to the recession, Mr. Campbell chose to combine his frustration with finding a reliable auto mechanic and his passion for and interest in vehicle maintenance and technology into an automotive repair business. Bruce has been able to build a great team around him and direct the focus always toward the individual customer and vehicle, with a specific emphasis on communication and proper diagnosis and repair, correctly and the first time.

Business highlights

14 years of trusted experience

Services we offer

We are a complete full service garage; we service both personal and fleet vehicles with expertise in diesel as well gas engines in virtually all makes of cars and trucks. We offer additional specialization in Ford Diesel Trucks, Volkswagen Gas and TDI, as well as Subaru Vehicles. Our services range from oil changes and tires/front end alignments, to complete engine swaps and other heavy repair.

Services we don't offer

We do not do customized exhaust systems, auto glass (windshields, etc.). We currently do not offer NC state inspection.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.821 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
0%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.7
punctuality
4.7
Showing 1-21 of 21 reviews

Mark T.
09/2017
5.0
auto repair
  + -1 more
I had an issue with the power door lock that Bruce said he would fix at a later date. Several weeks later I returned once he received the part and had it installed. He also resolved the code on the 'check engine light' - all is good and I can say they treated me well. Very friendly and knowledgeable staff - thanks guys and keep up the good work!
Description of Work: I was looking for an older pickup truck and noticed a 2003 Ford Ranger parked out front near Sweeten Creek Rd. Contacted the owner of the truck (Bruce and owner of Pro Automotive), took a drive and decided to purchase the vehicle for my handyman business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bethany P.
03/2017
5.0
auto repair
  + -1 more
Awesome! He did not try to sell me anything, just showed me something that needed attention. He asked if I had any concerns and how my car was running overall. He listened and was able to pinpoint my concerns and give me a printout estimate for future service.
Description of Work: Oil change

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephanie G.
12/2016
5.0
auto repair
  + -1 more
Excellent. I feel that I received superior service from an honest and capable person. I had had issues with my brakes in particular that the dealership and another mechanic were unable to resolve. Bruce Campbell listened to my concerns and experiences and took care of the problem. I highly recommend Pro Automotive.
Description of Work: Brake repair/replace; transmission service; oil change

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Luke S.
04/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: Always a great experience
Rating CategoryRating out of 5
Yes, I recommend this pro

Tim P.
04/2016
5.0
auto repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Bob C.
03/2016
1.0
auto repair
  + -1 more
unknown
Description of Work: They charged me almost $600 to fix an O2 sensor code on my VW Jetta. I picked the car up on Friday and by Monday the check engine light was on again. I was told to drop the car off later in the week and they would look at it the following day. I called at lunch time to see what the diagnosis was and if it would be ready later in the day and was assured it would be. After being dropped off to pick it up they still had not looked at it. I ended up waiting 45 minutes for the owner to return but he never did. I had to leave with my still unfixed car. Never received a call of apology or any acknowledgement of their poor treatment. I will never use this garage again and strongly suggest others use another shop.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$600

Response from Pro Automotive
Sorry for this misleading review, as this particular individual is both exaggerating times and amounts, as well as omitting several details in the effort to lend greatest emphasis to his negative claims. This customer was charged $80, not almost $600, for a diagnostic of not only the O2 sensor issue, but for six additional computer and vacuum related issues with which the vehicle initially came to us; the rest of the charge reflects a much needed full tune-up, which was performed as well. While we strive always to properly diagnose and fully repair every vehicle in a single visit, there will be those which may have been poorly maintained or otherwise have multiple issues which must be addressed before being able to perform an accurate, reliable diagnosis and repair of the initial complaint for which the vehicle entered our facility. We regret that this customer left feeling that he was treated poorly, and trust that he will elsewhere find a more agreeable match for his vehicle care in the future.

Caroline K.
01/2016
5.0
auto repair
  + -1 more
unknown
Description of Work: Impressed with their service and customer appreciation.
Rating CategoryRating out of 5
Yes, I recommend this pro

Benjamin H.
12/2015
5.0
auto repair
  + -1 more
unknown
Description of Work: Could not have asked for a better experience. The owner, Bruce, takes the time to sit down with you, discusses concerns, and provides solutions. What's more, he gets to know YOU. You know he is going to take great care of you and your family |He goes over budget concerns and gives pricing options and recommendations using different parts without sacrificing quality and safety. The crew does a fantastic job and gets you back on the road in no time. Pro Automotive is truly first class. I wouldn't take my vehicle anywhere else after the experience I received with Bruce and the crew. Look no further and go see Pro Automotive!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James W.
11/2015
5.0
auto repair
  + -1 more
unknown
Description of Work: Bruce and his staff replaced my power steering unit on my 93 Dodge with camper while I was on the road passing through Asheville, NC. Everyone should be so lucky as to have Bruce and Pro Automotive fix the problem. I called him one evening, the part was there the next day and I was back on the road the following day. Keep in mind old this is an older vehicle. Bruce was cheerful and professional, the work was correct and prompt. If you have to break down, do it in the beautiful Asheville area and have Pro Automotive do it for you. Thanks Bruce!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$470

Robert G.
10/2015
5.0
auto repair
  + -1 more
I can?t recommend Bruce Campbell and his staff at Pro Automotive highly enough. They know what they are doing, they are easy to get along with, they are incredibly competent, very honest, and their services are reasonably priced. They go out of their way to make sure that customers are satisfied.
Description of Work: Replaced a defective torque converter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert G.
03/2015
5.0
It’s good to find an auto mechanic you trust. They are knowledgeable and personable. Their prices are fair and he is very trustworthy!
Description of Work: I went back to him for an oil change.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert G.
01/2015
5.0
auto repair
  + -1 more
It was great - these guys are knowledgeable, efficient, and friendly.
Description of Work: Air Conditioner Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Michael P.
12/2014
5.0
auto repair
  + -1 more
Bruce and his team were awesome! He was extremely knowledgeable of the workings of my F-250 truck and kept me informed of what was going on during the process. He offered alternatives on pricing and made great suggestions relative to long-term maintenance. I will not hesitate to take all of my vehicles to Bruce in the future.
Description of Work: Repaired four-wheel drive on truck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Katherine W.
10/2014
5.0
auto repair
  + -1 more
After all the recent terrible tragedies that have happened and are happening, this world needs as much kindness as it can get.....I'm participating in this Pay it Forward initiative: the first five people who comment on this status with "I'm in" will receive a surprise from me at some point during this calendar year- anything from a book, a ticket, something home-grown, homemade, a postcard, absolutely any surprise! There will be no warning and it will happen when the mood comes over me and I find something that I believe would suit you and make you happy. These five people must make the same offer on their Facebook status. Once my first five have commented "I'm in" I will forward this message to put on your status. (Don't just "Share" it) so we can form a web of connection and kindness. Let's do more nice and loving things in 2014, without any reason other than to make each other smile and show that we think of each other. Here's to a more enjoyable and friendly, and love filled year....
Description of Work: Repaired jetta tdi car air conditioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Sharm B.
09/2014
5.0
auto repair
  + -1 more
unknown
Description of Work: They replaced the front brakes on my van. They got the work done quickly and were very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Harvey E.
09/2014
5.0
auto repair
  + -1 more
The owner asked what quality of parts I wanted which I have never heard of before. He was very transparent about costs and stayed within my budge. Pro Automotive worked with a local shop to get custom made parts where possible (U-bolts, body springs) instead of charging for full retail of an OEM quality part. However, they used high-quality parts for ball joints. While it took a week longer than expected, the truck is finally driving like it should and I couldn't be more pleased. This is the only shop I will take any of my vehicles to from now on. I strongly recommend for anyone to at least get an estimate from Pro Automotive before going anywhere else. I had another shop quote me $3,000 for the same job and I got better parts and a great outcome for 1/3 of the cost.
Description of Work: I have an older 1986 F250 with a diesel engine. The truck needed complete front end realignment, ball joint replacement, tightening of steering gear box, replacement of body springs (front), and removal of a body lift which required new U-bolts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,000

Joseph R.
08/2014
5.0
auto repair
  + -1 more
unknown
Description of Work: The first job was a timing belt change and their price was good. They kept me informed on an added expense. Good Job. | |The second issue a week later was the car was running sluggishly and it turned out to be bad vacuum lines. The cost to repair seemed fair again. Again a job well done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,050

Connie R.
08/2014
5.0
auto repair
  + -1 more
unknown
Description of Work: Excellent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Gerald A.
06/2014
5.0
auto repair
  + -1 more
In short the service was great and exceeded expectation. The oil changes were straightforward but unlike some of the other quick lube places in town, there were no residual drips of oil after service which seems to be the case with the cheaper shops. On one car there had been a persistent problem and it was diagnosed quickly and solved with belts and belt tensioners. Along with fixing problems, the cars were looked over and I was shown other possible upcoming things to be checked in the future. This shop also has additional products that will help both the engine oil, transmission life and better operation of the cars as they are dealers for Rev-X Products, BG Products and Dimple Magnetic Plugs. This is the place to go if you want to prolong the life of your car, catch issues BEFORE a breakdown and get honest work done at reasonable prices.
Description of Work: Complete service on our two family vehicles performed at ProAutomotive at 3113 Sweeten Creek Rd., just south of Mills Gap Rd.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gerald A.
12/2012
5.0
auto repair
  + -1 more
Not only was the service work competent and prompt but the the technician pointed out several other points on the van to keep an eye on and excellent advice for how the automatic transmission should be serviced in the future to extend it's life. A great experience all around and definitely the place I will be taking all my family vehicles in the future.
Description of Work: I took my daughter's van in to have an oil leak checked. She had just had the oil changed recently and the quick service place had failed to tighten the drain plug at all ! Could have been bad but Pro Automotive found the problem, fixed and filled the oil and then proceeded to solve a front end vibration issue that I detected and then serviced and lubricated the side sliding doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Jeff N.
11/2012
5.0
auto repair
  + -1 more
I mechanic knew what he was doing. Found the leak quickly. Got a reasonable quote. Gave the ok. Because it is a Buick; alot needed removed just to get to the radiator. No additional cost above he quote. On the road and work correct.
Description of Work: Found my radiator leak. Removed and replace it all in the same day. Got me back on the road. Heater worked!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

    Contact information

    3113 Sweeten Creek Rd, Asheville, NC 28803

    proautomotivenc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 6:00 PM
    Tuesday:
    8:30 AM - 6:00 PM
    Wednesday:
    8:30 AM - 6:00 PM
    Thursday:
    8:30 AM - 6:00 PM
    Friday:
    8:30 AM - 6:00 PM
    Saturday:
    9:30 AM - 3:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Auto Radiators,
    Heating and Air Conditioning,
    Auto Transmission,
    Auto Tires

    FAQ

    Pro Automotive is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 6:00 PM

    Tuesday: 8:30 AM - 6:00 PM

    Wednesday: 8:30 AM - 6:00 PM

    Thursday: 8:30 AM - 6:00 PM

    Friday: 8:30 AM - 6:00 PM

    Saturday: 9:30 AM - 3:00 PM

    Pro Automotive accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Pro Automotive offers free project estimates.
    Yes, Pro Automotive offers eco-friendly accreditations.
    No, Pro Automotive does not offer a senior discount.
    No, Pro Automotive does not offer emergency services.
    Yes, Pro Automotive offers warranties.
    Pro Automotive offers the following services: We are a complete full service garage; we service both personal and fleet vehicles with expertise in diesel as well gas engines in virtually all makes of cars and trucks. We offer additional specialization in Ford Diesel Trucks, Volkswagen Gas and TDI, as well as Subaru Vehicles. Our services range from oil changes and tires/front end alignments, to complete engine swaps and other heavy repair.
    We do not do customized exhaust systems, auto glass (windshields, etc.). We currently do not offer NC state inspection.

    Contact information

    3113 Sweeten Creek Rd, Asheville, NC 28803

    proautomotivenc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 6:00 PM
    Tuesday:
    8:30 AM - 6:00 PM
    Wednesday:
    8:30 AM - 6:00 PM
    Thursday:
    8:30 AM - 6:00 PM
    Friday:
    8:30 AM - 6:00 PM
    Saturday:
    9:30 AM - 3:00 PM