Moore's Small Engine Repair

There are 13 complaints on Google and Angie's list about this company, many very similar to mine.  I would advise against doing any business with them.

I dropped off my mower January 28th 2013 for regular servicing and repair to the self-propelled system.  I have called to check on the status repeatedly since that time; 75 days have now past.  I received a call 4/8/13 the mower would be ready for pick up 4/10 and went to pick it up on 4/12/13; counter staff told me the equipment hasn't been repaired or serviced. 
I request my equipment be returned to me in whatever state it was in and I would take it somewhere else.  The manager refused to release my mower until I paid $35 for estimating the type of repairs necessary.  I explained that the equipment has been in their possession for 2 1/2 months and the work had not been done and that I didn't agree I should be responsible to pay the estimation cost due to their lack of communication poor service.  I was told it wasn't their problem, that Honda requires a large order for them to send parts.  
I left without my mower to decide how I should handle this conflict; you be the judge.

Took lawn mower in for service on 7/3/2012.  Lawn mower was not ready for pickup until 8/24/2012 despite having been told it would only take 2 weeks for repairs.  Had called several times for updates and was given a different story each time.

They are AWFUL!  CAVEAT to anyone considering them to repair your mower.  DON'T DO IT!  They lie to you, and do NOT do what they were supposed to do!  NOW, almost a month after we started trying to have them pick up the mower for service (Which had taken a few days itself)...we're going to have to start ALL OVER with someone else!   This time, I'm going to check Angie's List BEFORE it's taken in for service!

I brought in 2 mowers and a weed-eater for tuneups, which worked out just fine. However, I brought them an Echo hedge trimmer that would not start. After 1 week, I called and was told that they were waiting for a part - no estimation of when it would be done. After another week, I was told that they had ordered a carburetor and it was being shipped from Japan, so I would have to wait another 2 weeks. When I asked for the part number of the carburetor, they refused to give it to me, saying, "We have to pay for a program to give us those." I picked up the trimmer, paid a $20 minimum fee, and took it to another shop. It turns out that the carb was fine. It had a plugged fuel filter.

Badly.