LOWES OF WEST ASHEVILLE

We had an unfortunate carpet installation with the West Asheville Lowe's on Smoky Park Hwy. We purchased close to $10,000 of carpet and it was installed by Shawn Gandert from Lowe's installing department. We had the install scheduled several days prior to moving into our new house. The first attempt revealed carpet of two different tones. The rolls of carpet did not match. The second attempt with new carpet seemed to install ok but the whole ordeal delayed us from moving in at our desired time. Long story short, I discovered I was pregnant, had a baby and all the while kept noticing "bubbles" forming under our carpet. Not just small bubbles but long snake like bubbles - like someone had put rolled up towels under our carpet - all over the house! There were bubbles in our bedroom, bubbles up both sets of stairs, bubbles in both guest rooms, bubbles in the hallway, bubbles in my office. Meanwhile, I was busy recovering from a C-section and taking care of a newborn so I didn't report it to Lowe's right away. I mean surely they would fix this crap as able to deal with moving all our furniture - right??? Nope. Apparently, I was past their 1-year warranty deadline when I went in to the store to complain. I was armed with pictures and the flooring help desk looked appalled at the mess. One of them said there was "no way carpet should bubble up like that" and the other said Shawn Gandert was fired but being a terrible installer. I went round and round with management and didn't get anywhere. Next, we hired a carpet stretcher to come stretch the carpet. He said the carpet was not installed properly and that we would likely face the problem again. He stretched the carpet and it looked great, for about a year. Now here I am again with bubbles in the bedroom, stairs, guest rooms and office. When we re-floored the lower level of our house there was NO WAY IN **** I was going to call Lowes. So I went through Home Depot and the carpet looks great - one year in and no bubbles. I asked the Home Depot installer to take a look at all the new bubbles in our upstairs carpet. He said the upstairs carpet from Lowe's was not installed properly and with that, he bent down, pinched the carpet and lifted nearly all the carpet in our bedroom off the subfloor - he then said that isn't supposed to happen! So I'll leave you with this - don't get carpet from Lowe's. If you do need carpet - try Home Depot - they did a all-around much better job for us.

IT TOOK THEM ABOUT A WEEK EXTRA TO EVEN SHOW UP TO DO THE WORK, BECAUSE THE INSTALLERS HAD PERSONAL THINGS TO TAKE CARE OF. THEY ARE GOOD ABOUT MAKING SURE TO CLEAN UP AFTER THEMSELVES. THEY DID A GREAT JOB.

I GET EVERYTHING I NEED FROM THEM. IT IS THE BEST PLACE TO GO TO HAVE PEOPLE WAIT ON YOU. SOME PLACES AREN'T THAT GREAT, BUT PEOPLE AT LOWES ARE VERY NICE AND POLITE. I HAVE NO PROBLEM WITH THEM.

THEY HAVE THE BEST QUALITY AND THE BEST WORKERS. THEY WORK REALLY HARD AND THEY DO AN EXCELLENT JOB. THE DOOR LOOKS GREAT. THE PEOPLE IN THE STORE ITSELF ARE VERY HELPFUL.