Integrated Landscaping of Asheville, LLC

From our first contact with Bill Laity to the end of the work in June, he was a joy to work with. His design ideas reflected my wish list and the final results exceeded my expectations. His entire crew is a true reflection of his personality and work ethic. They communicated well, worked so hard in all kinds of weather and were a joy to have around.

While professional in attitude and bearing and mostly punctual, I can only describe the results as abysmal. Out of some 60+ plantings, at least 50% died. They were given assiduous treatment just as he required, for the first three years. He did replace some of the plants along the driveway, but to no avail. After the extremely poor results, we simply gave up. It was simply not worth the effort to call him again. The rocks for the fountain, however were well done. I waited this long to review in the unfounded hope that there may be more positive results. I would NOT recommend this firm to anyone.

Excellent work. The design was exactly what i was looking for. The crew was hard working and did an outstanding job. Everything was completed on time and as promised.

Lawn repeatedly failed in spite of our watering efforts, plus employees coming out 4-5 additional times to reseed. Employees used very little straw to cover, very little grass seed in many areas. We had to go back out and cover better with more straw. Several plants died, were replaced and many again died. Never had this kind of problem with the 4 other landscapers we have used. Grading was poor, we have standing water. Employees laid out design for the pergola, fire pit and sitting area and poured concrete where the pillars would be. Concrete was poured too high, distance from back pillars to beds is not even, and the pergola itself then is not centered straight out from the basement doors. Flagstone patio was the worst. Employees were out 5 times to remedy the situation. They obviously didn't know what they were doing. There were raised trip hazards that had to be repaired. The grouting was very poorly done. There were different consistencies due to improper mixing and storing. Some so soft you could sweep it out. Some hosed out. The few places that were hard and had to be ground out creating a fine dust that coated our newly, professionally cleaned windows, coated the screens on our screen porch and the floor and rug. It would not hose off and everything had to be scrubbed. We did the clean-up ourselves. The grout is a consistent color now but only time will tell if it is durable. It is inconsistently installed at varying depth. Very disappointing. . It was obvious to us that the workers were people that had limited skills and knowledge. The owner would occasionally show up briefly but never really supervised the work. When he finally came out after the fourth attempt to fix the patio he said he would come out himself with one of his workers and complete the job. This never happened. Seemed he wanted to avoid us. Only sent out an employee to take his place whom he stated knew how to do this work. After the last effort to repair the grouting (there were many) the worker left his dust mess and the owner never returned nor called to see if we were satisfied. We will now renovate the lawn ourselves and replace the dead plants in the spring. The pergola area is what it is.

The quality of the work is excellent. Bill is a real professional, who I recommend without any reservation.

William was good about getting back to us and spent a lot of time measuring our slope and explaining exactly what would need to be done to solve our drainage problem. We get a few lakes in the back yard when it rains, and water in the crawlspace. We also have a very flat lot and several other landscape companies were not sure how to fix our problem due to the flat land. Bill did all the math and showed us how it would work, and assured us that his plan would work for years to come.  We followed his guidelines, and also hired a person to dig the trench with a tractor since that was going to be too hard for us. His name was Robert and he was recommended by Bill, and he did an amazing job.
Since the installation, we have had zero water in the crawlspace for the first time since we moved in. Even with all the very heavy downpours we've had this year, there is no water in the crawlspace. The lakes in the back yard disappear after a few hours of rain. We are very pleased with the work and information and would recommend William Laity and also Robert to anyone. He does seem a bit pricey, which is why we opted to do it ourselves. But you get a very high quality and reliable outcome from that price.

This is the third time that I have used Bill Laity and his landscaping crew, and as usual I am totally satisfied.  Bill is professional. knowledgeable, friendly, attentive, and creative.  He listens to your ideas, and then makes suggestions for changes/improvements.  He is prompt to supply his proposal and pricing, and is open to changes as things progress.  He is on the job site as the work begins, and shows up again as things take shape.  His crews are reliable and friendly, and I have never had a complaint with their work.  His office staff is friendly and very helpful.
I moved to Asheville a year ago.  However, I purchased property in the area ahead of time, and Bill did the basics for me, starting 5 years ago.  Being recently retired, my budget has been my concern.  Bill was very open to re-doing my yard in stages, letting the scene (and my finances) be flexible.  Twice in the past we coordinated my landscaping jobs with me living in California.  Communications were smooth, and all went well.  However, it was a lot easier and a lot more fun working with Bill face-to-face this past year!  No matter how small the job task, he has always made me feel that my business is important to him.  And his actions and results prove that to be true.

Very responsive, hands on company owner.  He was easy to talk to and accomodating to changes we made to the original plan.  He was able to incorporate old granite pavers that came with the house, in addition to providing additional new concrete pavers.  We got all that we asked for and a beautiful end result!  WOuld highly recommend this hardscaping company.

Bill came up with a beautiful plan that fit perfectly in our backyard. His crew was prompt and very friendly. Extremely happy with their work and I now have grass in backyard!

As I stated in the previous paragraph, Laity's crew on always on time, they clean up after themselves, they are trustworthy and decent.  The projects went beautifully and we are very pleased with the outcome.  We recommend Bill Laity without reservation.  He always oversees his projects carefully, and there is no carelessness involved.

The work that was done completely changed and upgraded the appearance and function of the house. We could not be happier with the work. It was done artfully and professionally. I would recommend Bill Laity with high confidence for any landscaping needs.

The team came in and spent several days excavating.   They installed a french drain pipe, which was covered with material and then gravel, and then cut under the deck to run the pipe lower down the mountain.  They brought in a different colored gravel at my request.  HIs price seemed expensive, but I had interviewed a couple of other people, none of whom seemed capable of such a large job, and I believe no one could have done better work.  Bill is really smart and has the engineering knowledge to complete all kinds of work.  He is exceptional in that one doesn't often find such highly qualified and gifted people in his line of business.

Overall, everything went without a hitch. When planning spring work the weather can be challenging. No fault of the contractors, but good to keep in mind.

The project went extremely well. A few plants were not available at the time of the project, so spots were marked in the yard with flags and the crew will return in a couple weeks to plant them. Other than that, everything was completed in a very timely manner.

We could not be more pleased with the professionalism, work, and end result.

I rated price a "A" because it was in line with other estimates we got. It was totally fair and reasonable but in addition, we were given a 10% discount for hiring the crew during a slow season (February 2012).

March 7, 2014. The waterfalls lose water when running and have for many months now. I paid them to come fix it, but they were only able to slow the rate and charged me $100. 

The paving stones used for the patio and walk have c racked and flaked away - on some cases rather large chips have come off. It still looks good, but I have to wonder how long they will last.

Plants put in front of the house grew way to big and blocked our bay windows. I would have expected that plants in front of windows would have been ones that don't grow 4 or 5 feet tall. I cut these way back and will see if they survive. I may remove them and put in lower profile plants.

I lowered the quality from A to B because of these issues but stand by all the other ratings.

I found Bill through his website, and I think it was one of the best phone calls I have ever made.  We discovered a very significant water problem in our crawl space, caused by a complete lack of drainage in the back yard.  I had spoken with a couple of other contractors about the job before I met with Bill.  One contractor was absurdly high and the other very low.  When we were able to meet with Bill, I was very impressed with his thoroughness and thoughtfulness when we were discussing our project.  We were able to talk through all aspects of the project, and the plans changed as we talked and thought of different issues.  He was very knowledgable and we had complete confidence that he really understood the issues and what needed to be dealt with.  He was very upfront and candid with us about the cost of all the individual components of the job, and was making suggestions about how we could save money by doing the non-technical things to prepare for the project ourselves.  As the project started, I was very impressed with the friendliness and professionalism of his crew.  They were always willing to answer questions and didn't hesitate to call Bill if there was anything I wanted to discuss.  Bill was always very prompt to answer any questions we had, either by phone or email.  He addressed every question or idea and took whatever time was needed to make sure we understood the plan and were confident in what was going on.  There were problems that we ran into along the way, of course, and they were dealt with quickly and with a very minimal amount of stress.  When the problems extended into other areas (like the leak they uncovered in our main water line), Bill kept us informed of what was going on, but also took care of the problem himself by calling other professionals that were needed.  The work that was done was clean and efficient, and when the french drain was complete, a second crew very efficiently cleared out a disaster of an overgrown terraced yard and mulched everything.  The change was amazing and we couldn't be more pleased with the work they did.  We will be calling Bill again in the spring to complete the landscaping and probably more.  The total cost was broken down and in writing, with no surprises.  The price was very fair for the quality of work, and while it was by no means the cheapest quote we received, I am confident that every cent we paid was worth the quality.

They were very good in it.  The owner is very meticulous in describing what he does.  He draws up a clear written contract, that this will be covered, so that you can go into it to know what’s going to happen, know what the time frame is and he keeps a close watch on his crew.  He crew has all been with him for a number of years and work very well together, keeping good communication.  They also did some brick paving work in the garage, which they completed within the 4 day period.  Considering the fact, that most of the people I called, didn’t get back to me or showed up and advised to be there, but I found his work reasonable.  I will call them back, in future.

He's great. He's very knowledgeable and reasonable price wise. We have gone through a couple of landscapers and he's worked out the best for us. His prices are fair and reasonable. He doesn't hire illegal immigrants so he pays people a living wage so he isn't necessarily the lowest. We still use him and would absolutely hire him again.