HEARTLAND AMISH FURNITURE

Randy was great to work with. Asked me all the right questions and we reviewed options, finishes, manufacturers, etc. The furniture was not inexpensive, but it looks great! Having seen the crap that chain furniture stores sell for 1/2 to 2/3s of the price but made out of questionable wood and with questionable quality, this was a case of you get what you pay for. The only downside was that one of the pieces ended up being delivered 10 days later than planned.

I hesitate to write this review, because the owner does much charity work in African missions, thus must be assumed to be an ethical person. However, I feel I must be candid in reporting my experience. The furniture in question took over 13 weeks to arrive. Part of this was due to weather and not the owner's fault, but part was due to the owner not having it shipped by other carriers. When it arrived a major piece had gouges in it. This took a few more weeks to replace, but when it arrived, the color did not match. The owner insisted that it did, thus we disagreed. However, he said he would re-order it again, only if I agreed to pay for it if it was still not right. We got into a shouting match, and rather than resort to legal action or risk paying yet more, I accepted the second piece as delivered. Overall it was an extremely unpleasant experience for me and one very upsetting to my wife. Whether or not someone else should use them is difficult to say, because this type of experience may be very rare, but I'd advise being very careful about insisting on delivery dates and that the owner agree to make good on any defective merchandise, no matter what the price to him.