About us
We sell new Buick GMC and Cadillac Vehicles. Other than new vehicles we have an extensive selection of Pre Owned Vehicles. Our service department and body shop repair and service all makes and models
Business highlights
102 years of experience
Services we offer
Auto Sales, Auto Service, Auto Parts, Body Shop/Collision Repair
Amenities
Eco Friendly Accreditations
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.316 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 13% | ||
| 6% | ||
| 6% | ||
| 6% |
Filter reviews by service
Showing 1-16 of 16 reviews
Jean E.
Nov 2016
Auto Body Work, Auto Service
Great! Less $$ than another dealer. Curtious, timely, etc! I'm going to have some body work & painting done on a Chevrolet truck next week.
Jean E.
Nov 2016
Auto Body Work, Auto Service
Great! Less $$ than another dealer. Curtious, timely, etc! I'm going to have some body work & painting done on a Chevrolet truck next week.
Junius G.
Jun 2016
Auto Body Work
unknown
David D.
Feb 2016
Auto Body Work
unknown
Patricia C.
Aug 2015
Auto Body Work, Auto Service
While the Allstate claim was to replace the door, this body shop kept my car for two weeks and did not call to keep me "in the loop." I always had to call them regarding the progress of the work being done.
On at leas two occassions, I called to ask them to check under the car, as I had hear a noise like something dragging. Allstate assurred me they would cover the extended cost. When I went to pick up the car, I inquired about the noise under the car. I was told there was a "piece of wood" I must have picked up, and it had been removed. Three minutes on the highway, the noise was back. I returned to the provider and showed them what was happening (yes, it took me THREE minutes to find). The manager involved took off in my car and said he would take care of it. No one could find him for a while; however, when he returned, the problem was still very visible. I was told the insurance had not included it in the original claim.
The day before I had a three-way conversation with Allstate, the provider, and myself. Again I asked about the noise. The Allstate provider any I were treated rudely and I the conversation ended with both of us not knowing what to expect next.
Again, they had my car for two weeks. They never called until the day it was to be picked up. The lied about a fax sent to Allstate. And they did not check on a problem I had inquired about three times.
They were rude, slow, and did not return phone messages.
I encourage anyone who DOES choose to use their service to stay on top of them every day and to make sure your insurance company maintains communication on an ongoing basis. I will never return to them and will spread my experience to others.
Raised voices on their part only added fuel to the fire.
On at leas two occassions, I called to ask them to check under the car, as I had hear a noise like something dragging. Allstate assurred me they would cover the extended cost. When I went to pick up the car, I inquired about the noise under the car. I was told there was a "piece of wood" I must have picked up, and it had been removed. Three minutes on the highway, the noise was back. I returned to the provider and showed them what was happening (yes, it took me THREE minutes to find). The manager involved took off in my car and said he would take care of it. No one could find him for a while; however, when he returned, the problem was still very visible. I was told the insurance had not included it in the original claim.
The day before I had a three-way conversation with Allstate, the provider, and myself. Again I asked about the noise. The Allstate provider any I were treated rudely and I the conversation ended with both of us not knowing what to expect next.
Again, they had my car for two weeks. They never called until the day it was to be picked up. The lied about a fax sent to Allstate. And they did not check on a problem I had inquired about three times.
They were rude, slow, and did not return phone messages.
I encourage anyone who DOES choose to use their service to stay on top of them every day and to make sure your insurance company maintains communication on an ongoing basis. I will never return to them and will spread my experience to others.
Raised voices on their part only added fuel to the fire.
Response from HARRY'S ON THE HILL Buick GMC Cadillac
"In response to the review posted we would like to elaborate on the process. Although we prefer to not engage in verbal disputes of this kind we feel it’s necessary to state some facts. The Insurance company is the one paying for the repairs and dictates the repair process, labor times and parts used (which sometimes takes longer to locate used or like quality parts). In this case a right side door. However, it appears the customer has run over something or possibly hit a concrete parking curbs causing damage to the splash shields under the front bumper that were missing and damaged. We attempted to accommodate and provide a temporary repair at no charge to the owner. Her insurance company was contacted and they stated “we do not cover previous damage, or damage unrelated to the present claim/loss”."
Sharon H.
Aug 2015
Auto Body Work, Auto Service
All went very well except for a delay because of a defective remote key fob I had purchased from the Parts Dept. Once the key fob was replaced the process went smoothly.
Wayne P.
Jan 2014
Auto Service
Excellent advise and results.
David H.
Dec 2013
Auto Body Work, Auto Painting
I apologize flow posting here while hi was mad and had a bad experience with one person. I was a total jerk for doing so.
L G.
Sep 2013
Auto Body Work
Work was performed very well. Unable to tell that the collision repair was done. Like new.
I asked around and Harry's was highly recommended by car owners I respect. They did a first rate job.
I asked around and Harry's was highly recommended by car owners I respect. They did a first rate job.
Patrick W.
Mar 2013
Auto Body Work
Collision repair is essentially a project that can be broken into 3 components: repair, budget, timeline. I'll address them separately.
From the looks, they performed a quality repair. The paint matches, etc. I can't tell my car was ever hit, and that is the goal. It will take time to know if it was a high quality repair, but I have no reason to believe it isn't.
Budget is driven by the insurance company. There were no unexpected charges.
Managing timeline was a problem. They had my car for 2 weeks. Not all of that is their fault. The insurance appraiser didn't provide an appraisal for 2 days. After that, things should have gone quickly. But they didn't and it was always difficult to get info. It was definitely a situation of pulling information, not receiving information pushes. I had to call frequently to find out what was going on, what the delays were, etc. Sometimes my calls weren't returned. That's just not good customer service.
I was told that the car might be ready last Friday. On Friday, I didn't hear from them. I called and left a message. Call wasn't returned.
On Monday I called, I was told it might be ready Tuesday. Didn't seem to be a good reason for further delay.
I called the collision center manager, Frank Leccesse, to express my concerns over what seemed to be unwarranted delay. No answer, left a message requesting a call back. Never got a call back.
So, it may be that they do go body work. Time will tell. But the time it takes and the customer interface needs some work.
From the looks, they performed a quality repair. The paint matches, etc. I can't tell my car was ever hit, and that is the goal. It will take time to know if it was a high quality repair, but I have no reason to believe it isn't.
Budget is driven by the insurance company. There were no unexpected charges.
Managing timeline was a problem. They had my car for 2 weeks. Not all of that is their fault. The insurance appraiser didn't provide an appraisal for 2 days. After that, things should have gone quickly. But they didn't and it was always difficult to get info. It was definitely a situation of pulling information, not receiving information pushes. I had to call frequently to find out what was going on, what the delays were, etc. Sometimes my calls weren't returned. That's just not good customer service.
I was told that the car might be ready last Friday. On Friday, I didn't hear from them. I called and left a message. Call wasn't returned.
On Monday I called, I was told it might be ready Tuesday. Didn't seem to be a good reason for further delay.
I called the collision center manager, Frank Leccesse, to express my concerns over what seemed to be unwarranted delay. No answer, left a message requesting a call back. Never got a call back.
So, it may be that they do go body work. Time will tell. But the time it takes and the customer interface needs some work.
Response from HARRY'S ON THE HILL Buick GMC Cadillac
"Our team here at Harry's is sorry to hear that our communication throughout your repair did not meet your expectations. The repair on your vehicle was delayed by the Subaru parts supplier. The insurance appraiser looked at your vehicle on 2/22 Fri, parts were ordered on 2/25 Mon, last part to complete the repair came in on 3/5. Thank you for your comments we are always looking to improve our customer's experience here at Harry's . We have been in business since 1923 and customer satisfaction is our #1 goal. We have a lifetime warranty on our collision repair work as long as you own the vehicle. Please let us know if you should every have a problem with the repair work on your vehicle. Thank You,"
John O.
Nov 2012
Auto Body Work
great
Melvin P.
Oct 2012
Auto Body Work
Went to the shop to obtain an estimate; we were ignored by the service
manager. Another individual asked what we were waiting for and, when
told, said someone would be with us shortly. Twenty minutes later we
were still ignored and not spoken to again.
manager. Another individual asked what we were waiting for and, when
told, said someone would be with us shortly. Twenty minutes later we
were still ignored and not spoken to again.
Response from HARRY'S ON THE HILL Buick GMC Cadillac
"We are sorry that you felt ignored and take your review seriously. Customer Service is our #1 goal here at Harry's. Please contact our Collision Center Manager Frank Leccese at 828-252-3821 so we can find out more details about your visit and correct any problems."
Edward L.
Jul 2012
Auto Body Work
I was pleased with the service there. I got an estimate first and they were rated highly by my insurance company so that is where I had the work done. They said it would be done in 3 days and it was. I am going to take my car there for my regular maintenance.
L. Y.
Apr 2012
Auto Body Work
They did a very good job on his vehicle. I think my husband was very pleased. Someone had actually backed into him on the driver's side door. He was so pleased with the repair and repainting that had to be done that he asked if they could do his whole truck. They said no and just did the repair. My husband thought that the price was reasonable. My husband would use them again in the future.
Charme C.
Jan 2012
Auto Body Work
They were one of the companies authorized by our insurance company. They were very good. We were very pleased with the work they did.
Carol R.
Dec 2011
Auto Service
I was upset with them because instead of changing the parts, they replaced the whole console. They charged $200 to do that. I wasn't pleased about that, and I thought that was way over the top. They are a little pricey and probably can do better. The quality of work was good. The responsiveness is good. They called me yesterday and let me know the part was here. They are really good about taking me in when I have an appointment.
Donna L.
Jul 2008
Auto Body Work
It took a couple of weeks, but the quality of work made the wait worthwhile, and they gave me a lifetime warranty on the quality of the body work performed.
Licensing
Bonded
Insured
State Contractor License Requirements
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FAQ
HARRY'S ON THE HILL Buick GMC Cadillac is currently rated 4.3 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
HARRY'S ON THE HILL Buick GMC Cadillac accepts the following forms of payment: Financing Available, Check, Visa, Discover, MasterCard
No, HARRY'S ON THE HILL Buick GMC Cadillac does not offer free project estimates.
Yes, HARRY'S ON THE HILL Buick GMC Cadillac offers eco-friendly accreditations.
No, HARRY'S ON THE HILL Buick GMC Cadillac does not offer a senior discount.
No, HARRY'S ON THE HILL Buick GMC Cadillac does not offer emergency services.
Yes, HARRY'S ON THE HILL Buick GMC Cadillac offers warranties.
HARRY'S ON THE HILL Buick GMC Cadillac offers the following services: Auto Sales, Auto Service, Auto Parts, Body Shop/Collision Repair