GENNETT LUMBER CO INC

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I'd moved out for a month for house repairs.  First a General Contractor was responsible for mold remediation and house repairs, to be followed by new hardwood installation.  I was staying in the country (beyond daily phone reception), so I told the Gennett rep to contact the GC (whom he knew and had his phone #.)  Two men installed the floors, without supervision.

The GC and I were there one morning just in time to see that the trim placed around the fireplace was uneven on both sides, and luckily could be changed.  The man who installed it did not speak English.  

The refridgerator and stove had been pulled out of their places by the GC and were in the house.  The two men put the fridge out on the unprotected porch, and left it there in the weather, instead of calling the GC.
It is new and quite heavy and had to be lifted down a step.  For whatever reason, the fridge is not the same, and now rattles.  

The original GC and crew had tightly taped up all kitchen drawers, cabinets, and pantry to keep any dust from entering them.  The floor installers tore all of this plastic protection off.  Consequently, vast amounts of saw dust (from cutting the boards) and other construction debris entered every nook and cranny.  It took me weeks to clean out my kitchen, washing every individual item, etc.  Huge hassle. 

The floors looked beautiful at first.  Then I heard the sickening sound of pop, pop, pop as the boards popped up in every room.   Then they started to cup.  I called the Gennett rep who said I should buy a dehumidifier, which I did.  He did not bother to look at this MAJOR issue (1/2 mile from his office).   

Dehumidifier has been running for months, but still no change.  

 I now have very expensive, wavy, cupped oak floors.  

Also, instead of using a lock box, the men were given a key to my house, so I had the expense of having my locks changed.   

Everything was fantastic. They were wonderful from start to finish. They knew what they were doing and accomplished what they said they would. There was no hesitation and everything went very smoothly; the way it's supposed to go.