Genesis Plumbing

Began on 1-16 to changed the hose on the kitchen sink. The one we purchased did not fit, one was ordered and permission to install house filter was given. He returned to install the hose but did not have the filter. He returned to put in filter. This is a rental house and I requested notice of install so I could get instructions. I Did not get notice or verbal instructions on how to by pass the water to change the filter. 2 weeks after install the renters said they did not have any water (11 PM). Renters said the filter did not appear full and called Asheville city water Dept. He said there was water to the meter and also checked the filter. We called the plumber again and ask if it could be related to the filter, he said he would have to come out to see. He tuned the by pass lever and house had water immediately. If we had received instructions and location of the by pass (on the ceiling) we could of avoided a trip, and renters would not of had a night without water. Due to no communication from him I was charged another 120$ for the trip. In my opinion he did not want to deal with a female and purposely keep me in the dark. Altho my husband also talked to him and still no mention of the by pass option. His poor communication cost us dearly.