Cox Auto Service

I asked for Front and rear brakes to be done but when I returned he said I didn’t need rear brakes and saved the money by not doing them. Which I thought was very honest of him to tell me I didn’t need rear brakes.

They were knowledgeable, understanding and took the time to explain the problem and solution

They did a great job in a timely manner. They were courteous and helpful. I was so relieved that I didn't have to be without my car for more than a day!

Very well. Honest, competent, customer friendly and helpful. I live in South Carolina, and the car needed to be repaired in Asheville, so it was handled on the telephone. I called and asked if they would figure out the problem on the older vehicle, my daughter had it towed there, Cox was helpful, in explaining process, called after diagnosis, very helpful, reasonable price, timely repair, as it was over Christmas closing times so they stored the car for a week without charge, daughter picked it up and no problem since. I would DEFINITELY use them again for any car.

They called me within thirty minutes letting me know what the problem was. He gave me the quote for the repairs. They had the repairs completed with in a few hours.

I could not move the gear shift out of the "park" position. I called Cox Auto Service and they said to have a wrecker service bring the car to their address. Even though Cox Auto Service had a "full" schedule for the next two days they were able to fit in the repair of my car. They have someone experienced with cars like the Mustang and found the problem was a broken "pig-tail' switch inside the dashboard. They replaced the switch and the car was ready to be picked up the next day!

In addition to making repairs so the Mustang could pass the NC Inspection, and conducting the Inspection, I asked that the Oil be changed. Also, the window on the driver's side was malfunctioning so Cox Auto Service examined this and determined a major repair to the window drive was needed. Before doing the work they contacted me by phone to obtain my approval. I asked Cox Auto Service to check the cigarette lighter which was not working, and to see if they could improve the transparency of the plastic covers on the headlights. They found a fuse was blown on the cigarette lighter electrical supply and replaced fuse. They worked on the headlights and the lights look like new. There was no charge for these last two items. All the work, except for the window repair, was completed in one day. The following morning work on the window was completed in about 1 hour. Cox Auto Service was friendly, courteous, experienced, and professional.

Check engine light came on in our 2014 Jeep Compass to our dismay after owning the car less than a year. Still under warranty but spent two days trying to schedule an appointment with the dealership and could never get in touch with anybody. Cox got me in the next day even though they were full. Professionally diagnosed and solved issue as it was related to dirty oil and needing an oil change. Recommend to everyone and we are now loyal customers.

I decided to try Cox Automotive after reading their reviews. A noise had been coming from the rear of my Subaru Outback and I needed to make a long trip the next week. I called and they first said they were very busy all week but when I mentioned that I needed to make the trip and was concerned about the car he (Ray, the owner) made me an appointment for the next day. They took my car in almost right away and said a rear wheel bearing was bad. He told me how much it would cost, I gave the go-ahead, and it was repaired and ready to go in about two hours. That was on a Wednesday. While there I learned that they were going to be closed the following week for vacations and remodeling work in the office. On Thursday I started noticing a squeaking noise coming from the back of my car. I called Ray and he said to bring it in the following day. I couldn't get it there until late Friday afternoon. A technician tested the car and thought the noise was coming from the back hatch (door), which had nothing to do with the work they had done. Ray and the technician made an adjustment on the back hatch latch and they took it for another test drive. It was still squeaking so they lubricated the gasket. They repeated the process several times until they got the squeak stopped. On the last couple test drives the technician actually rode in the luggage area so he could determine where the noise was coming from. All this occurred while they were trying to close and take off for a week. When I asked what I owed Ray said "nothing". Now that is how to build customer loyalty.

By truck's back wheels were squealing, and while I had a rough idea what the problem was, it was well beyond my skill to repair it. Cox had some good reviews on Angie's List, and they're not far from where I live, so I called them and set up an appointment. The place was overflowing with vehicles and busy, which is usually a good sign for a mechanic. The only thing that made me uncomfortable was the general lack of communication. It was true across the board, from what their schedule for looking at my trick would be to something as simple as where they wanted me to park it. When I called the next day, I was given only a rough idea when the truck would be looked at, and when I called after that time, I was given an equally vague description of what repairs would be needed, when they would happen, and what they would cost. I work from home and my girlfriend has a car, so being without a vehicle for a week wasn't a huge issue. But if I worked a regular, 9-to-5 job or had an active, busy schedule, I would have found this vagueness infuriating. When I finally got an update a week after dropping the truck off, the news was pretty good. The repairs would cost roughly half of the rough estimate I was originally given. When I picked the truck up a few days later, I was given only a rough outline of the work that had been done, and no additional insight about other needed repairs or problems to look out for going forward. It was a very short, functional kind of conversation. The truck seems fine now, and the price seemed fair based on my own understanding of the problem and the repairs, but there was definitely no hand-holding through the process. If I didn't have a rough idea what work was done, I'd have no idea if I'd gotten a good deal or a rotten one. That's OK -- there's only so much you can say about replacing a pinion and a U-joint -- but it's something to keep in mind when taking your vehicle there. Overall, I can recommend Cox Auto. I feel they treated me fairly enough for a shop that is clearly very busy. Ultimately, that's all I want from a auto shop.

What they did was nice. They took the care when they said they will.

Friday afternoon. Ice and snow were still melting. I was enroute to the first of three appointments when my car simply died in the middle of the street. I called several places. Everyone was busy. Most were impatient. Ray, who owns Cox, was the one who calmly explained what MIGHT be required, given that the head gasket had blown, and he suggested that I have the car towed to Cox ASAP. That was easier said than done, for Triple-A couldn't get to my place and tow the car and me across town to Cox before Cox closed. When I called Ray, he said not to worry; he'd wait. There was little time to talk once I arrived. I had to get to the car rental place and my next appointment and it was past Ray's closing time, and so I next heard from him after the weekend. He said the whole engine would have to be replaced, which normally costs somewhere around $5,000. HOWEVER, he had already called around town and found a USED engine for my six year old car ... . .which would cost only $2,000. Better still, that engine had even fewer miles on it than my ruined engine had. I really appreciated the fact that he'd taken the time to make those phone calls before getting back to me. It's good business to think ahead and consider how people will be affected by what you tell them. I'm glad he didn't wait for me to suggest finding a used engine, for that might not even have occurred to me. I told him to go ahead and put the used engine in, and asked about how long it would take. When he said it might go into the following week, I asked if there were any chance of getting it done even a day sooner because of the car rental fees. He said he'd see what he could do, but that things take time, and I should be patient. I called the rental place, negotiated another, longer rental contract, and kept my fingers crossed that I wouldn't have to pay for the rental much longer than the following week. TWO DAYS LATER, Ray called and said my car was ready. He said he and his other mechanics had STAYED LATE in order to get my car back to me without my having to run up another week of car rental fees. I can't tell you how grateful I was for that kindness! When I got the car back and drove it the following day, I noticed a smoky exhaust and the smell of something burning. When I phoned Ray, he said to just bring it back in and they'd look at it. They did, and it turned out to be just burnoff from the stuff that had gotten into the exhaust pipe. He said it would probably stop after I'd driven the car for a couple of days, but to bring it right back again if it continued. Fortunately, he was exactly right. A couple of days later, that smokiness and odor were gone. The car is now running as well as it did before. Thank you Ray, thank you Cox, and thank you Angie's List! Carole Berlin

I arrived at the appointed time, vehicle was taken in within 10 minutes and I was leaving within 50 minutes of arrival. I use Cox Auto Service on a regular basis to service and make any necessary repairs to my vehicle. I have never had problems with any aspect of their service.

We dropped off the car the night before and they have a drop box for keys. We left the list of things that needed done and they did a great job in a short amount of time.

Wow, this is going to be an amazing review because I was incredibly impressed by these guys. Yesterday, Dec 23, my wife came home and said there was a bad smell coming from the car and it was making a loud squealing sound. Going out to the driveway and starting it up confirmed my suspicion - throwout bearing making the noise, clutch making the smell. Being new to Asheville I had no idea who to call so I joined Angie's List specifically to look at reviews of local repair shops. That's how I found Cox. I called at 4:30 pm and told Ray (?) my problem and he said that tomorrow was Christmas Eve and they'll be closing early and would remain closed until Jan 5, but if I could get the car to them within the next hour they'd begin work on it right away and try to have it done before tomorrow afternoon. So I drove the car over there right away, dropped it off and one of his mechanics drove me home. At around 1:00pm on Christmas Eve, today, he called and said it was ready and his mechanic would pick me up and take me to the shop to get the car. They not only fixed my car in a rush on a shortened day before a holiday, but they did a great job and charged what i thought was a VERY reasonable fee. I will not even think about taking my card anywhere else from now on. Thank you, thank you, thank you!!

It went well replaced other items as well while into the job like water pump, Timing Belt tensioner etc.

I have used them for probably 30 years. I trust them with my car and I would use them in the future. They usually check everything and let me know if there is a problem.

We have gone to them for a long, long time before they were ever even on Angie’s List. We keep using them because they are honest about what they do, and their prices are fair. They have good service. They get us as quick as they can.

Cox Auto Service is very knowledgeable, professional, and quick. We had the truck towed to their shop on Thursday evening and had it back repaired on Wednesday of the following week. We had a bit of a problem after the repair but it was corrected with a little extra work and they (Cox) were not at fault. I completely recommend their service for all of your auto needs. Thank you Ray!

I originally took the car to several different shops in Orange County, NC for the rough idle and the check engine light. No one could tell me what the problems were, although they all quoted me between $860-$1,200 to repair the car. My daughter has been using the car for several months and I knew I had to resolve the issues since it could not pass inspection. Mr. Tenpenny did a complete tune-up, replaced a coil and another part (can't remember and don't have the paperwork in front of me), and changed the oil. He then cleared the codes and had my daughter drive the car to see if the check engine light came back on. It did. She took the car back to him and he started looking again. He said there were seven different codes showing up (which is the same thing I was told at another shop). He finally found a vacuum leak which he repaired. He cleared the codes again and told her to drive the car at least 50-60 miles. The check engine light stayed off this time and was able to pass the inspection at last! The second repair was $130. Every other shop I talked to insisted I needed a new cat for at least $900. This was a difficult repair and he could have taken advantage of us, but he persisted and found the real problems instead. This man has our business for as long as we have family in the area.

Over a number of years Mr. Cox serviced our Buick, often completing engine work the same day we brought it in.

We've always had good service & value with Cox. In fact, all of my coworkers use them for auto repair, in part because they DON'T treat us like we're stupid women who don't understand cars, as so many mechanics tend to do. With Cox, car repair is not a scary or unpleasant experience, which IME is highly unusual. When I called, they scheduled me for the next day. My work schedule required a night drop, phone payment & next evening pickup which is a routine arrangement for them. They called me with an estimate before beginning work as I asked them to do. When I went to pick up my car, it was locked inside the fence. Next morning, he tried to contact me first thing but I had given a work number that doesn't get answered until 10am. When I called him, he was incredibly apologetic and had a valid reason for forgetting to put my car out. He brought my car to me within an hour, apologizing again. And the price was actually less than the estimate.

He is really up to date in his knowledge on Classic Cars. They are the best service provider.

They were very fast, efficient and priced right. Ray is nice guy and fair, a rarity in this field.

He went over that thing with a fine-toothed comb, and we made it out there and it was just wonderful. It ran like a brand new car. I had been going to several different mechanics in the past and it cost me a ton of money and they still had no luck fixing the problems. He fixed all the other shoddy work I had received in the past. He was very reasonable priced and thorough. He worked on the car just as if he or his own mother was going to be driving it. I didn’t have transportation to get home during repairs, so he brought me home and came to pick me up again afterwards. We drove all the way to Dallas and everything went wonderfully.