Colton Mattress Factory

Great! Mike was very helpful, patient and informative when looking for a new bed. We had found our prior mattress less than a year old was too soft and causing back issues. So after a few visits to Colton and trying the beds we felt very comfortable purchasing another bed in less than a year. The bed is great- so supportive and comfortable. Made the old fashioned way and can be flipped. Would definitely recommend Colton mattress.

OK. But the new mattress isn't as flexible as suggested on a head and leg moving frame, and keeps sliding off needing to be repositioned every week. We do like the firmness but it may be more trouble than worth.

Great! Seems like excellent product; great service; kept all promises made.

It was ok....

Good. They make flippable mattresses the traditional way. I cannot tolerate pillow top.

Great all the way around.... we dealt with the owner and he was great to work with... his guys that delivered it were the best we have ever experienced... nothing but high marks for them...

Outstanding. Mattress was not inexpensive-------but we have been very pleased with our purchase. The mattress and box spring are, by far, the finest we have ever owned. First box spring we selected was too high for our bed headboard. They immediately replaced it with a lower box spring at no additional charge. A pleasure to do business with these folks-----and should you ever have a question/problem-----I am confident they will be there for us.

I liked that the mattresses were made here in Asheville and decided to take a look. I found a mattress that was very firm, which I wanted, and had two sides. The salesman showed me how the mattresses were made and I was impressed, plus the price was reasonable, so I bought it. The mattress stank so bad for about a week it was making me feel sick. Fortunately that went away after a while. I was surprised at how bad it was though because the tag said it was made partly with organic materials. However, it was also extremely comfortable. So I decided to tough it out until it gassed out. The other problem was, and still is, that the mattress is so heavy I have trouble getting fitted sheets off and on, let alone turning it. I had two very strong young men move some furniture for me about two months after I bought it and I asked them to turn the mattress. I warned them it was extremely heavy. I am a middle aged woman so of course they did not take me seriously. They ended up dropping the mattress on my venetian blinds and breaking the clip that held it in place. One of them strained his back. They then agreed with me that the mattress was unusually heavy. Recently, I called the store to see if anything could be done about how heavy my mattress is. I wasn't really sure what I wanted, a lighter version perhaps. It just seemed like this was such an oddly heavy mattress, perhaps something had been done wrong when it was made. The young man I talked with referred to my age, saying he didn't want to say I was, "old," but that was basically the problem, and that a good quality mattress with two sides was going to be heavier than a one sided one. He also offered to have someone come turn it for me for $50. I told him about the two young men dropping it. He promised to have the owner call me. That has never happened. I wasn't really sure how to rate this mattress and my buying experience. It's very comfortable to sleep on. But having two sides is kind of useless if I can't turn it. I grew up during a time when all mattresses had two sides. I don't remember any of them being this heavy.

Very good quality. Reasonable price. Did not try to sell me more than I needed. No pressure. Delivered on time and as promised. I will buy from them again.

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In this day of poor or nonexistent customer service, this company was a pleasure to deal with. They make quality products and provide excellent customer service, from the owner Mike down to the delivery crew. When my mattress and foundation were delivered I realized that the bed was too high for me. I called and asked if I could get a shorter foundation and they couldn't have been more accommodating. I subsequently bought a queen converted kit. Both these items were delivered on time and the delivery crew not only changed out the foundation, but put together the converter kit and assembled the antique bed, which is in my guest room. I feel that the entire staff went above and beyond what could be reasonably expected in terms of service. As I said, this experience was a pleasure from the beginning to the end. .

We saw their ad in the paper and wondered in after many hours of empty conversations with other retailers...As it happened we LOVED their product and now 3 months after sleeping on the mattress we are living proof and will sing their praises to anyone who needs a new mattress even IF they don't know they do!!!..A real testament to good honest service plus a fabulous product.

After considering all the confusing options we took the the old bed guy's advice who suggested visiting a local manufacturer and found Colton Mattress, our most local choice. Jarrod was entirely professional and very patient as we narrowed down the options, and explained with models how their foundations and mattresses are constructed. We bought a king for our bedroom and took advantage of their discount for an additional bed and replaced a full for the guest bedroom. We had the king made with separate coils and the full with a more standard innerspring. The beds were delivered about one week later by two wonderful guys who took extra care to haul in and set up and carted away our older set. What a difference sleeping on these beds is; my stiff and achy morning back has disappeared, overnight. We love what we bought, could have spent less on "name brand" bedding but considering one spends about 1/3 of one's life sleeping, it's money well spent. Both beds have a 10 year non-prorated warranty, very impressive. And we have 30 days to choose whether we'd rather have the mattress modified to another style, though I'm sure we'll stay happy with what we have. We met the owner Mike who was also helpful, sincere and appreciative for our business. Because all their beds are constructed from scratch at their factory, they know exactly what's inside them, and seeing it all firsthand gave me a lot more confidence in what we were buying than I've ever had at any other mattress dealer or outlet. I'll try to update this review a year from now, maybe two or three years also and post my impressions then. If you're out shopping for bedding and Asheville's in your orbit (or even outside of it) this is worth your time. I highly recommend Colton Mattress.

After having two very expensive mattresses made by one of the big three S?s (Simmons, Serta, Sealy) essentially collapse on me after about three years, I was mystified. I had had four or five by them over the last 50 years, and had no trouble. After researching the problem on the web, I came across ?themattressunderground.com?. I found that the big three are now designing mattresses to fail earlier, and that their guarantees are functionally meaningless. That site also provided me with more information that I ever thought about, regarding how and with what materials mattresses are constructed in the support layers and the comfort layers, as well as what construction was required for different sleepers. It mentioned that salesmen at chain stores would likely not know about many of these things. Since the mattress underground was absolutely correct about that fact, I decided to look at one of their suggestions, that a local or regional firm would provide a better mattress at a reasonable price. I was quite skeptical that this would bepossible, but decided to look local and found Colton Mattress. What I found was truly amazing. Firstly, the salespeople at Colton knew all of the terms I had learned: HR vs. HD polyurethane foam in terms of density and resilience, talalay vs. Dunlop latex, ratings of latex, differences in the gauges and the flexibility of springs, differences in outer layers, two sided vs. one sided construction, etc. Secondly, they were able to clearly explain both how they construct their mattresses, and all of the options available to me. Thirdly, their price was reasonable. And we actually have a two-sided mattress again, something the larger firms try to dissuade you from buying! Most importantly they take pride in their craftsmanship, and have a goal of making a mattress that allows their customer to get a good night?s sleep and for many years. They are not in business just to make the sale and then forget the customer. This was proven to me when the mattress I ordered proved to be too firm. They took back the mattress and rebuilt it at their expense. The fact that they were local made this possible. The fact that they stood by their product made it happen. I cannot say enough positive about this remarkable firm. Asheville is truly fortunate to have Colton here. If you do your research, the choice is clear.

The store is rather small but not much smaller than Sleepworld, which is a minute or two further down the road. I'm deaf (I read lips and body language and can pick up some sound). I walked in, hating buying beds because most of my long life, buying a bed is like going to a used car dealer and that's exactly what I felt at Sleepworld where I went after. I made it clear about my lack of hearing and the salesman heard and acknowledged that. It's important because it didn't happen when I went, "... a minute or two further down the road," afterward. I was left alone to look and check things out. That was respectful. When I had questions (written down as I tried their beds), I walked around (now the salesman came to me to assist). The size of the bed became my dilemma du jour but it wasn't an issue with the fellow there. I made it clear I did not want a pillowtop, and again the salesman listened and did not attempt to shove me to pillowtops - that happened after down the road. (Notice the pattern.) I got prices. I already knew how Colton works because we had been there a few years earlier and we were taken downstairs where beds were being made. The salesman did point out how the various beds were made by Colton. But, I landed on a bed not made by them that felt decent. Of course, I wrote down the info and looked up the bed on the internet. The written specs seemed unacceptable. I didn't like the brand. The next day, I went back with a person who could hear. Since I didn't like the bed that appeared most comfortable, I asked if Colton could make a similar set (I hoped the quality would likely be better). They could and told me what they would do. I had a concern about out-gassing since I went through that stinky horror with other beds. I got an explanation as to why with the Colton it wouldn't be an issue (it wasn't - I just slept on it). There were some other things I wanted done hoping to make this my last bed. Colton said they'd add more padding because it will sink slightly over time. If there were issues, because they made it, it could be adjusted. It obviously was not a pillowtop (the pillowtop per many websites wear down prior to the mattress wearing down. That can make you replace the bed sooner than needed and that was why I stayed clear of them for over 20 years - they're comfy at first then they are awful. Two nice guys delivered the bed on time. It was amazing watching the weight difference especially of the box springs and the bed I had apparently wasn't bad - it was just too firm and it was really obviously a lot lighter than the Colton. Time will tell if I made the right decision. My neighbor across the street said (when it was delivered) her father bought a bed from Colton a few years earlier and loved it. It's one person's opinion but from her, it carried weight and my trust. If my bed changes or Colton doesn't deliver on their promise of fixing the bed if there's an issue, this review will be updated. Colton makes most of the beds they sell without pressure or being concerned about spending less than $1k - the other company was pushing me to purchase what I clearly didn't want and to pay more. The other joint also carried brands from known companies. The companies are worlds apart. The only "wish" I have is that Colton would carry more of a selection.

Fine ... mattress is much more comfortable

They were very helpful in narrowing down the mattress that was in my price range and was the comfort I was looking for. They're all local workers and we'd use them if we needed another mattress.

I was in need of a new mattress and foundation. After researching the department stores and other mattress stores, I stopped by their showroom, found a set that I liked and made my purchase. Since the set is "made to order", I received my set within about 2 weeks. Since they make their own products, he could also make adjustments to the height of the foundation and tweak the firmness. I've been very satisfied!

We shopped a chain mattress store first and were overwhelmed with all the choices and the pressure tactics of the sales person. She was well informed; it's not that she didn't do her job. But choosing a mattress in an hour or so is tough. We felt pressured. We had the address of Colton Mattress, a local Asheville firm, with us so stopped there on the way home. Colton displays a broad selection of styles and firmness; the assistance was superb; and we are now very satisfied with the and quot;satisfaction guarantee.and quot; Our replacement mattress will be delivered this week. No high pressure to keep the first one we purchased, AND we like the idea of buying local!

I don't like completely your questionnaires because you ask too many questions.

We are very pleased with our purchase. excellent quality. They delivered on the day and time agreed upon. Very prompt and courteous.

They were very helpful in finding what we wanted. I would use this company again.