Archadeck of Western North Carolina

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We contracted to have a cover for our deck in early July at a cost of $2,900. It wasn't installed until the middle of August. I wasn't crazy that they cut the wood posts off and then installed their posts on the exposed (untreated) wood, leaving screws and brackets exposed. They said that is standard and I, myself, should fix it.
The builder of my house had installed great underground drains away from the house and down the hill. Archadeck closed them off and buried them. They could have (SHOULD have) attached the downspouts from their installation to the same place the original downspout (that they removed) drained. Instead, they left them to dump water on my stone patio and to run off next to the house where they pool next to the basement in huge puddles.
After the first rain, I reported numerous leaks; it took 2 weeks for them to come out to fix them. They installed a second downspout and that helped a lot, but it still leaks (just a little) and the down spouts still pour water right next to the house where one runs off across the patio and the others pool outside the basement.  On Sept 4, in response to my email asking them to complete the fix, they said they would come out "next week."
Today is Sept 26: no fix, no communication - not a call, not an email. 
The roof and posts and downspouts look terrific. The quality of material seems to be very good. The installation was, perhaps, hurried and insufficient for handling water run-off, did not meet my expectations for completeness and quality, but otherwise seems to be good.
Hugh (the seller) and Sean (the installer) are exceedingly polite and easy to talk with, but there is virtually no communication from either of them outside of what I, myself, initiate. Sean promised to do some work one day and never showed up, never called. As I noted above, I have not heard from them in 22 days and finally sent them another note today.
I was going to hold off on this review, but I am so p***** off that I decided to write it today. A simple installation is not completed to my satisfaction in almost 3 month's time. That is enough for me to not recommend this company.

UPDATE: I changed ratings upward after Archadeck returned and fixed all issues in a timely manner. The bottom line is the end result and I am satisfied with the end result. Communication was better with this last fix and we now have a deck cover that is what we wanted. I just hope the first heavy rain proves the fixes worked; I believe it will be fine.

The job went perfectly.  Everything was done exactly as promised producing a high quality and sturdy deck.
Hugh Meenan was continually pleasant and true professional.  We very happy with the results and the deck has added great value to our home compromised by a very steep building site.

Archadeck worked with me over several months to assess different options (pergola vs solid roof) and to validate structural integrity of existing deck frame. Engineers recommendations to improve deck strength were critical to decision to proceed. Explanations of design.

Hugh was brilliant in providing us with design ideas to redo our deck. FInal job was fabulous. Great work.

Was always on time. Completed the project as stated. Excellent work. Very good crew.

Very professional!   Good value !

Hugh was very easy and responsible to deal with. He came on sight every day to check progression. He made some minor adjustments in cosmetic things we requested without additional expense. Very receptive to any concern we had. The quality of his work crew was very good. We are very pleased with the final result. It's amazing!!!!!!!!!

They did what Hugh said they would do when he said they would do it.  The deck looks like it will be there forever.

Chose Archadeck based on professionalism and attention to detail of representative, Hugh Meenan, above other companies we were considering. In addition, Hugh brought up permits and warranties.
Due to a change in zoning laws, our project start date was delayed due to approval of a zoning variance hearing, in which Hugh was our representative.
Within a week of the variance being approved, the deck construction began and was completed within the time frame (excluding in-climate weather) that we were initially quoted.
It was obvious from the start that attention to detail, quality of craftsmanship & personal service were ever present.
Throughout the project, the work site was cleaned and tidy at the end of every day. No stray nails, or wood to worry about stepping on or tripping over.
Hugh kept us updated and informed throughout the project.
The end result is beyond our expectations. We not only got additional usable outdoor space, but additional outdoor space with incredible design and workmanship.
We look forward to years (decades) of being able to utilize and admire a backyard space that was basically useless before.

I was very pleased with them. They were pretty good and made sure I got an estimate, unlike a lot companies that tell me that they will give me an estimate, but I never hear from them.

Complete tear down of old deck and building of new deck.

Wonderful work! Great job! The owner, Hugh Meenan, explained everything in detail and answered all our questions. The crew, Dean and Perry, were genuine craftsmen. They did excellent work and checked with us often to make sure we were happy with the way the porch was progressing. We had a lot of bad weather during the project, which slowed things down a lot. Hugh kept in touch often during the delays. This was a considerable investment, but I am very, very happy with the way the project turned out. We are already enjoying the new porch and I am sure that it has added to the value of the house.

They were okay. He was professional and usually on time.

They were excellent. They came as soon as we called to make an appointment. They came out to consult with us about what we wanted. We decided not to build a deck. They came back with new plans. The manager came every day to check on the work. Very pleasant, professional, and we enjoyed working with them.

Upon contacting the company I had an appt. to meet and review what I wanted. High came out, thoroughly professional and we went over what I had in mind. He came up with a design and we were scheduled ahead for the remodeling. The crew that was sent was responsible, diligent and excelled in their craft. They had the job complete in one week and they worked through rain and snow only breaking for lunch. The workmanship was incredible and I am very pleased with the outcome.