Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Environmental Chimney Service Inc
Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
Proudly Serving Western North Carolina & Surrounding Areas Since 1991. We specialize in chimney services and repairs, including fireplace restorations, wood stove and gas log sales and installations. If its CHIMNEY we do it. We are certified by the Chimney Safety Institute of America, the National Chimney Sweep Guild. We strive to exceed expectations by delivering exceptional service, great quality work, and professionalism on every job. Read more below on all the services we offer and contact us with any questions or to schedule a free estimate today!
Business highlights
Veteran owned and operated
35 years of experience
Services we offer
Chimney maintenance, inspection & repair. Video inspection. Tear down & rebuild. Crown repair. Reline existing chimney (also, ask about HeatShield!). Tuck pointing. Flashing installation & repair. Fire box installation & repair. Replace or repair dampers. Waterproofing. Wood stove installation. Cap installation. Class A & metal chimney installation. Gas log inspections and installations. Dryer vent cleaning, inspection, and repair.
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.553 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 19% | ||
| 2% | ||
| 2% | ||
| 6% |
Showing 1-25 of 53 reviews
Mary M.
Aug 2024
Had a great experience with Environmental Chimney Service! It was super easy to schedule an appointment, they showed up as planned, and they were super friendly and professional I even learned a little bit about my gas log fireplaces- they are kind and knowledgeable! I will definitely use them again and highly recommend!
Gary G.
Aug 2024
Great job!! Would highly recommend!!
Response from Environmental Chimney Service Inc
"We want to thank you again for for allowing us to help you with your chimney service needs. It was a pleasure working with you and we hope you enjoy your new fireplace."
Deborah S.
Jun 2024
Google Review
Such a great experience working with Environmental Chimney Service…excellent service and communication from the very first phone call with Grace through the inspection process with Brad.
Response from Environmental Chimney Service Inc
"Thank you very much for the review Deborah. It was our pleasure to work with you."
Amanda V.
Aug 2023
Stay FAR away from this company. Just look at the pics! We hired them to put in a stainless steel liner, damper, crown, and tuck-point the mortar joints on a wood burning fireplace. When the job was done we complained about the horrible tuckpointing and crown work. The tuckpointing was not smooth or even filled into the joints. The crown was not smooth because they poured it into a wrinkled plastic liner. Complained to Richie Baxley (owner). He told us we were "too picky"! He agreed to have his workers come back and smooth the crown better. They tried but the cement was set too much to do a lot. The damper is impossible for me to open and close as it binds and is too tight even with my weight on it. The chimney will not draft so smoke comes into our home! So our fireplace is not usable after we paid for everything because smoke backs up into our home. Richie is arrogant and does not work with you. He blames everyone but himself. Tried to work with him and he never has fixed it!!
Steve F.
Nov 2022
Inspection and cleaning. Once again, service and crew were on time, professional, personable and respectful of property. Technician Zach and his helper, Ryhanna were knowledgeable and resolved all questions and concerns. Office does a great job with scheduling and follow-up of service after completed. Detailed inspection report with duct camera pictures is given for your records.
Response from Environmental Chimney Service Inc
"Thank you very much for your 5 star review! We've enjoyed working with you."
Jim J.
May 2022
This company charged my credit card $50 for services I did not receive.
Response from Environmental Chimney Service Inc
"We're sorry to hear you are unhappy with our company. We do not book appointment slots without a credit card on file and the understanding that the cancellation fee is charged if canceled 24 hours (work days) before the appointment. Cancellations cost us money at that point and most people understand and agree to our terms."
Maureen O.
Oct 2019
Excellent Service.......This Company is wonderful.....they made sure all of our questions were answered regarding our gas log fireplace. They even placed tarps to protect the areas they were working in!! We were impressed with their overall knowledge and friendliness. We would not hesitate to call on them again.
Response from Environmental Chimney Service Inc
"[Member Name Removed], Thank you for allowing us to help you with your chimney service needs. We take great pride in providing you with first class service for our community. There is no other way and we always keep in mind do for others as we would want to have done for us."
John M.
Nov 2018
They were right on time and inspected the chimney and worked quickly and cleaned up not only their work but even spruced up around the area. Great workman and would have come back anytime.
Response from Environmental Chimney Service Inc
"Thank you for allowing us to help you with your chimney service needs"
Thomas G.
Oct 2017
We were very pleased with James Ends the technician. Him and his assistant did a thorough job. We were provided photos of what was inspected and discovered. They resolved the leak we did not know we had. We chose to have the chimney brick sealed with a chimney sealant they brought to the job this cost $355 an is good for 10 years.
Suzanne R.
Mar 2017
Not only was Environmental extremely accommodating to send technician (on short notice), they were extremely thorough in their review & kept the lines of communication open consistently
C M.
Mar 2017
James (lead) and Tim arrived on time, and thoroughly and carefully cleaned our very dirty gas fireplace. They also put camera up the chimney to determine if it was safe or not. also climbed on the roof and cleaned debris from off of around where the chimney and roof met. They answered all our questions (including those about our fireplace at our primary home). They were polite and very professional. I would highly recommend them and use them again. they even honored the Angie's List coupon even though we couldn't seem to download it from off our computer.
Response from Environmental Chimney Service Inc
"Mrs. [Member Name Removed], Thank you for the opportunity to help you with your chimney service needs. We take great pride in honoring our customers with excellence and insuring that youunderstand everything about your chimney system. We feel our teams are the some of the most knowledgeable and dedicated in the industry. Thank you, again, for entrusting us!"
Mary C.
Feb 2017
unknown
Response from Environmental Chimney Service Inc
"Thank you for allowing us to help you with your chimney service needs."
Chris M.
Jan 2017
The job went extremely well. It was a two day process, and the two installers who did the work were very professional, congenial, and respectful of our home.
Response from Environmental Chimney Service Inc
"Mr. & Mrs. [Member Name Removed], Working on your home was a fantastic experience for our team. We are so pleased to know you were satisfied with our inspection, chimney sweep and repair work! Customer education is very important to our company and we are grateful that you entrusted us to work on your home. We hope to work with you again for your annual chimney inspections and cleanings."
Nancy H.
Jan 2017
It was all taken care of. Exceptional service. Knowing the chimney and pipes are all cleaned out makes me feel safe, the heat is more effective, and little did I know that clean smoke is coming out of top of chimney, where before it was billowing like a rampant fire which was actually the creosote burning. I was lucky to have found these people, doing what is right and safe!!!!
Response from Environmental Chimney Service Inc
"Ms. [Member Name Removed], Thank you so very much for taking your time to review our service. It was absolutely our pleasure to assist you in your time of need! We truly value our customers and strive to provide exceptional services. Customers like you inspire us to continue serving the WNC area. Again, we truly appreciate you taking your time to review our company and we look forward to servicing your home in the future."
Dori M.
Dec 2016
The inspection report I received via email was informative and effective. The technicians were courteous and helpful. They inspected both of our fireplaces and recommended cleaning just one of the fireplaces. I will hire them to weatherproof our fireplace and hopefully stop a leak! They are real pros. 3) How was our overall service?
Response from Environmental Chimney Service Inc
"[Member Name Removed], It was our pleasure to be of service to you and help you with your chimney service needs. We look forward to "Honoring You and Your Home with Excellent Service in the coming years."
Kevin A.
Dec 2016
Great. They did a thorough job and were very patient in explaining what was needed.
Response from Environmental Chimney Service Inc
"[Member Name Removed], It is our pleasure to help you with your chimney service needs. We look forward to helping you with any needs you may have and honoring you with excellent service any time you need us."
Wayne S.
Apr 2016
unknown
Janie M.
Apr 2016
unknown
Jenna M.
Oct 2015
unknown
Response from Environmental Chimney Service Inc
"I'm sorry to hear we missed the mark on providing you with the service you expected from our company. I have spoken with the technician concerning your chimney inspection, and as far as we know or can recall it has been 9 months since he was there. I think we had you quoted for a wood stove insert, and we will review that proposal. We would like to keep you as a customer and will do the best we can to make any and all adjustments, to include the price of that install if we possibly can."
Chris B.
Sep 2015
.
Response from Environmental Chimney Service Inc
"Thank you for allowing us the opportunity to provide our services to you."
Louis F.
Aug 2015
Completely removed old chimney cap then resealed it. Did everything to code and so far everything has worked perfectly. I would use them again if we have the need. Quality of the work and quality of the people was quite good.
Response from Environmental Chimney Service Inc
"Thank you for your patronage and allowing us to serve your chimney needs."
Barry P.
Feb 2015
Performed chimney inspection but didn't complete cleaning. They were then unresponsive to my inquiries regarding the ashes still in the chimney after they had considered the job done. I then contacted the owner who eventually refunded the cleaning portion of the fee.
Response from Environmental Chimney Service Inc
"I would have to disagree with you about that sir. Upon our visit to your home to service your chimney we discussed the fact that the wood stove was wedged into the fireplace and could not be removed without the possibility of damage to the hearth, and you agreed. Yes, It was evident that there was ash behind the stove, as it would not go back in as far as it originally was, but we cannot get a vaccum hose thru a gap that is only 1/8 of an inch wide. The chimney was unsafe for use for many reasons, and we recommended that the stove be removed and disposed of and you agreed, so we thought that was the conclusion of our business dealings until you called again asking for a refund which we glady accommodated you with. There are some things that are just beyond our limits to accomplish unless we can move on to the next phase of the project. Thank you for your response and please let us know how we can be of further service."
GERARD K.
Jan 2015
They did their job. They cleaned it out and told me what was wrong with it. They were a little messy on the roof. They didn’t really cover the roof up.
Response from Environmental Chimney Service Inc
"We take customer satisfaction very seriously at Environmental Chimney Service, Inc. We regret not fully satisfying you with regards to our cleanliness as it pertains to your roof. Although service was provided to you over a year ago, we will investigate this issue to determine if additional training is needed for our staff. We sincerely hope that we have another opportunity to service your chimney. We feel that we can gain your confidence in our services."
Mark F.
Jan 2015
They've found everything that was wrong. They seemed pretty good, I've asked them a lot of question and they were able to gave me answers. They're polite and very informative. They're great.
Response from Environmental Chimney Service Inc
"We thank you for the kind words. We strive to give our customers the best experience we can. We look forward to having another opportunity to service your chimney, and to continue to earn your confidence in our services."
L G.
Dec 2014
they originally came and inspected the chimney, came back and removed the chase cover for fabrication. they were able to correct the original chase cover saving money, then corrected parts of that and the chimney cap that were incorrect. also getting it done quickly at a busy time of the year. a big thank you to Richie, Mike, Johnny and TJ.
Response from Environmental Chimney Service Inc
"At Environmental Chimney Service we take pride in the work we do, the experience we have that is needed to evaluate such issues and resolving them. Let us know if there is anything else we can do to serve your needs."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Environmental Chimney Service Inc is currently rated 4.5 overall out of 5.
Environmental Chimney Service Inc accepts the following forms of payment: CreditCard
No, Environmental Chimney Service Inc does not offer free project estimates.
No, Environmental Chimney Service Inc does not offer eco-friendly accreditations.
No, Environmental Chimney Service Inc does not offer a senior discount.
No, Environmental Chimney Service Inc does not offer emergency services.
Yes, Environmental Chimney Service Inc offers warranties.