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Asheville Wildlife Removal LLC
Rodent Pest Control Service, Bug and Insect Pest Control Service, Bird and Bat Pest Control Service,
About us
Asheville Wildlife Removal, LLC is a full service wildlife control company providing control services for commercial and residential properties. WNC's Leader in Humane Capture and Relocation of Nuisance Wildlife
Business highlights
Emergency services offered
Services we offer
& Preventative Maintenance Program, Bat & Bird Management, Bee Control & Honeycomb Removal, Dead Animal Removal & Odor Control, Exclusion Barriers & Damage Repairs, Habitat Modification, Humane Wildlife Capture & Removal, Long Term Rodent Management, Relocation of Animals to Wildlife Reserve, Snake Control, Wildlife Inspection Clearances for Homes & Businesses, Wildlife Waste Removal & Sanitization
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.733 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 0% | ||
| 0% | ||
| 6% | ||
| 3% |
Showing 1-25 of 33 reviews
Dolly M.
Sep 2017
TERRIBLE! I firmly believe they lie to get business, especially if they think they are working with a 'dumb, old woman'. The very next day a possum was caught in the outside trap & they picked it up that Saturday & re-set the trap. That same day I had a handyman go up in the attic. He took pictures of the 'catch & release' traps, which were common large mouse traps, which would have broken the neck of any creature. These had only been placed around the entry to the attic. He went over & looked at the bed of leaves & said there were no animal droppings at all, and nothing to suggest an animal had actually been there. No insulation had even been disturbed, so obviously the tech hadn't done any actual looking. I called that Monday to cancel the agreement. He came out & tripped the attic traps so his fingers wouldn't get it, took the possum trap, and I got a refund of $261 out of the $650 deposit I had given them. Then he tried to tell me I had mice in the attic, but yet I knew there were no droppings. I actually think because I was lied to, I should get a full refund. I was totally astounded about the 'trap and release', that was a blatant lie.
Response from Asheville Wildlife Removal LLC
"We are honestly shocked to see this review and very disappointed that you believe we lied to you or tried to manipulate you in any [Member Information Removed]. We pride ourselves on being honest and doing everything we can to solve our customers' wildlife problems. We feel that this review is unfair because you never mentioned your concerns and only assumed our intentions, therefore we couldn't address them or clarify our process. We do not work on commission and we weren't trying to charge you any additional fees. We were simply trying to solve your problem. When working with animals you have to be flexible and sometimes that involves using a process of elimination. We feel that the misunderstanding about the types of traps to be used, happened during the initial visit since you had to leave during the appointment and the conversation was somewhat rushed. With southern flying squirrels, you must check live traps at least every 12-18 hours during the summer temperatures. If we're unable to check traps this often, then the most humane option is to use an immediate lethal trap so they don't suffer in a cage. The technician was unable to confirm if you would be home to check the traps the following morning since you had left and was under the impression that you wanted us to do whatever was needed to get the squirrels gone quickly so you could start renovations. If you read your white copy of the paperwork that you signed, it states the types of traps to be used and says, "to be relocated to Mills River if removed alive". This shows there was a clear misunderstanding about your preferences & we were not trying to hide anything from you. We wish you had alerted us to this misunderstanding and we could have immediately switched to live traps. As for your handyman not finding any droppings, our technician also agreed that he did not see any which occasionally happens. However, he did note tunneling in the insulation & a "nest" of leaves that would indicate an animal has been in the attic at some point. Our technician only mentioned mice after not seeing any squirrel activity, but the bait on the traps was being eaten without the trap being set off and mice can also cause similar tunneling in insulation. Since we weren't charging you anything extra, adding additional services for free would have negatively impacted us not you. So, we're not sure why you are upset with us about this. We were attempting to do whatever was needed to solve your problem and make you happy. When our technician was showing you pictures of a bat job on his phone, it was in the context of a friendly conversation about what other types of animals we can remove. We don't use scare tactics & we are surprised that you interpreted the conversation that [Member Information Removed]. When we left your home, we were under the impression that you were happy, but didn't want to continue the work since we had trapped the opossum living under the home and it did not appear that squirrels were actively nesting in your attic due to the temperature of the attic in August. Only a small portion of the $1,350 estimate was for removing the animals. The rest of the estimate was for repairing gaps and damage to the home. On the phone, you agreed that $389 (the only portion we kept) was a fair price for the inspection, trapping the opossum, and visits to monitor the traps. If you had mentioned any of these concerns to the technician or our office, we would have immediately taken steps to clarify our process and to work with you on a solution."
Tori O.
Sep 2017
Great. They went above and beyond to seal any cracks and crevices that mice could use to enter and to put out bait traps. Nice guys and very professional.
David T.
Aug 2017
In the beginning it went fine. First I have to say I really like Rusty and he is a very nice guy so i feel bad leaving this review but while he is a nice guy, he is not the best at running a business. So Rusty left some traps and bait stations and got me on a maintenance plan but he never came out to check on the traps or the bait stations to do the quarterly maintenance. When and animal ate through the bait stations I called him to replace them and he never came out. I called him again when I was having rodent problems again and he didn't return my calls. When I finally got through we set up a time for him to come to the house. I took off time from work to meet him and then he never showed up. I called him to find out what happened and he never returned my call. In the meantime the pest problem was getting worse. Needless to say I found another company to work with and so far they are very responsive.
Response from Asheville Wildlife Removal LLC
"We're sorry that you had this experience. It seems as though Rusty was trying to be helpful and work you in during our busiest season, but unfortunately it resulted in a lot of phone tag & a missed appointment. We're really sorry that it felt like you were getting the runaround. We have learned from this mistake and Rusty is now referring customers to make appointments through the main office number since it's easy for him to forget to write it down if he takes the call while on a job. Thanks for your feedback."
Timothy W.
Jul 2017
Rusty arrived promptly, removed 6 ft rat snake that managed to climb up my stone fireplace looking for a way out. Although I was out of town at the time, he sent me a photo of the snake in my living room. I was very satisfied with his work and communication.
Joyce T.
Jun 2017
It went well and the problem was solved.
Gus Z.
Jun 2016
unknown
Stacey Q.
May 2016
I have worked with Rusty and his team for the last 5 years on and off on rodent removal. However, this was the largest job to date. I enjoy working with this company so much. In fact, I trust them so much I leave out a key for them to come and go to do their work as necessary. This job was quite complicated as my roof line is very steep and has a lot of ridges. They did the job quickly, safely and actually worked with another company to fix another job I needed done and didn't charge me a dime. This job required large ladders and extra time on Rusty's part.
DO BUSINESS WITH THIS COMPANY!! They will treat you fairly and respectfully. They will do a great job. And they back up their work. You will be satisfied! If there was a grade above A, I would give it to them!
DO BUSINESS WITH THIS COMPANY!! They will treat you fairly and respectfully. They will do a great job. And they back up their work. You will be satisfied! If there was a grade above A, I would give it to them!
Vicki B.
May 2016
We had an issue with flying squirrels. Rusty and his team sealed and corrected many ares of our home to keep the squirrels out after they had left some traps for removal. During their work, they also helped us with a mice issue and we are very pleased with the results. Rusty is very professional, responsive and knows his stuff!! We definitely recommend Rusty and his team!
John S.
Mar 2016
unknown
Robin M.
Feb 2016
unknown
Christy H.
Feb 2016
unknown
Charles F.
Jul 2015
Set traps and bait boxes on Friday and returned on Saturday (at no charge) to check traps and put out additional bait boxes. Mr. Russell was very knowledgeable and able to answer our questions. Too early to tell if rat problem in our vehicles has been eliminated but hopefully this is the right start.
Jean B.
Jul 2015
unknown
Michael S.
Jun 2015
He had to return 3 times to check traditional traps he laid as well as black box bait "houses." It took about 2 weeks for the mice to really die off, so it was a bit nerve-wracking as it was a 3 week process for my husband and I ----living in the house, but Rusty really did a conscientious job. I would recommend him and will call him again. The receptionist, Megan, we felt was totally professional and helpful. They were both a pleasure to deal with.
Susan R.
Apr 2015
unknown
Cullen F.
Mar 2015
Rusty Russell was extremely polite and professional throughout the job. The work was delayed several times by winter weather.
I was very impressed with the precision of their carpentry work. Cutting the plywood panels and fitting them under our house, pouring the concrete barriers, and doing all the other remedial work was made very difficult by the very steep slope on which our house stands. But Rusty didn't let that stop him. When they were finished they hauled away all the debris and left the site clean and neat. They gave us a 3-year warranty against any further wildlife intrusion.
In summary...I would HIGHLY RECOMMEND Asheville Wildlife Removal to anyone who is having a problem with wildlife intrusion into their home and would also recommend them for a Point of Happiness honor.
I was very impressed with the precision of their carpentry work. Cutting the plywood panels and fitting them under our house, pouring the concrete barriers, and doing all the other remedial work was made very difficult by the very steep slope on which our house stands. But Rusty didn't let that stop him. When they were finished they hauled away all the debris and left the site clean and neat. They gave us a 3-year warranty against any further wildlife intrusion.
In summary...I would HIGHLY RECOMMEND Asheville Wildlife Removal to anyone who is having a problem with wildlife intrusion into their home and would also recommend them for a Point of Happiness honor.
Jessica B.
Nov 2014
We were impressed with the job until our neighbor's cat went missing. We'd had concerns that some cats might be living under the house, in addition to the groundhogs we were trying to relocate, so we'd discussed what they would do if they found a cat in one of their humane traps. The company owner Rusty Russell agreed to put any trapped cat in our garage in a carrier so we could take it around to the neighbors and see if it belonged to anyone. On Wednesday, September 24, the guy repairing our porch texted me to say there was a cat in one of the traps. I went over to the house, and there was no sign of the cat. I called Mr. Russell who told me that the cat had been taken to a barn in Leicester. I was surprised and upset. The next day, a flyer appeared on our porch. It was our neighbors searching for their lost cat Huey, missing since Tuesday night. I texted a picture of the cat to the workman who'd seen the cat in the trap on Wednesday and he confirmed that it was the same cat. At that point, I contacted Russell, asking for contact information for the place in Leicester, so my neighbors could go out there and call for their cat. He waited overnight before texting me back and then sent me a text telling me that the cat was actually released a few blocks away from our house in South Asheville. I asked why he had told me one story first and was now telling me a different story. He texted me, saying, "One of the other technicians was in the area & stopped by to check the traps for me. It was the 2nd time we have caught the same cat. I figured he took it to the cat folks by his place in Leicester but I spoke with him earlier & he informed me that it was a male cat & it was spraying & stinking but he didn't want to leave it in the garage due to the extreme urine odor that the cat had. So he let it go around the corner on Yorkshire Street in the hopes that it would find its way home instead of coming right back under your house again." When I spoke to him in person he kept mentioning the cat spraying. Our neighbor's cat was neutered, so I now think Russell was trying to prove that it wasn't the same cat. I believe my workman, though, who saw the cat in the trap, and said it was definitely the same cat pictured on the missing cat flyer. I asked to speak to the tech directly, and Russell agreed to give me his phone number, but didn't follow through. Russell later gave a third story: that the cat was released on our street, just a few doors down from our house. I think if the cat had been released on our street, or a few blocks away, it would have found its way home, as our neighbors live very close by. They have never seen their cat again. Russell gave us a full refund, "for the inconvenience," but has never told us what really happened to the cat. I wish him and his company no ill will. In fact, I wish them the best. I just don't want anyone else's pet to disappear due to his techniques for wildlife removal.
Response from Asheville Wildlife Removal LLC
"Our company removes multiple cats a month and we have never had any issues with removing someone's pet. We are committed to humanely removing all animals. The property owner stated that she was unable to find the owner the first time we trapped a cat and she let it go. This customer did not agree with our policy of taking cats to the animal shelter to be scanned/adopted, so we let all further cats go in the same area as well. If we had trapped the missing cat, then it would already be home. We tried on multiple occasions to explain that the cat we caught did not resemble the missing cat and appeared to be feral. Unfortunately, having an outdoor cat has many risks and we have no idea what happened to this family's pet. We sincerely hope it returns home soon."
Christine K.
Apr 2014
From the very first call, Rusty was very courteous and professional. He responded in a timely manner and arrived exactly on time. He could've charged me the usual fee of $250 for mouse removal but since our problem wasn't a big one, he cut the fee down to $150. How often does that happen? Great work by 2 great guys.
Pamela B.
Apr 2014
We just moved into our home in October and obviously our tenants and the prior owner didn't mind living with scratching on the bedroom ceiling at 3:00 in the morning as we were told the squirrels had lived there for some rime. i swear the rascals were bowling up there! Rusty came promptly when called for an estimate and was very professional and polite. At first I thought the cost was sort of high until I saw what his company did to eradicate our pests-it was a bargain for all they did. All of his staff was polite and friendly. Being from the midwest, Rusty even gave us a "lesson" on North Carolina wildlife. We would hire him again in a minute.
Stephen S.
Mar 2014
Things went very well. Now we have a year warranty and we'll see how the procedures work to keep rodents out. The whole crew worked very hard in our low roof attic and slippery metal roof. They were all very polite and punctual. A pleasure to work with.
Joseph S.
Mar 2014
We had noticed a stain on our ceiling, which we thought was from a roof leak, but no leak could be found. We started hearing animal noises in the attic above where the stain was, and made the connection that the stain was animal damage. We did not know what animal it was, except that it was something 4-footed. We called Asheville Wildlife Removal, who came out right on time when scheduled, and quickly determined that the culprit was a nest of flying squirrels. They also identified where they were getting in (a roof vent lacking it's animal guard, a defect on the builder's part), and found several other possible entry points, none of which I had been able to see until they were pointed out.
As a controlled species, the flying squirrels had to be trapped and relocated. Rusty quoted me a price to relocate the squirrels and repair the damage, and another price to do that plus seal all the entry points. I chose the full deal. A trap was installed and the men came back and checked it daily for several days. No squirrels were caught, but the sounds stopped too. The squrrels were apparently "not home" at the time the trap was installed and it locked them out, which is fine. The men removed the trap, repaired the animal damage, and sealed up all the openings, also sanitizing the attic where the nest had been. No further problem since.
The men were professional and courteous throughout, took care of our home, and did quality work. If ever needed, I will certainly use them again.
As a controlled species, the flying squirrels had to be trapped and relocated. Rusty quoted me a price to relocate the squirrels and repair the damage, and another price to do that plus seal all the entry points. I chose the full deal. A trap was installed and the men came back and checked it daily for several days. No squirrels were caught, but the sounds stopped too. The squrrels were apparently "not home" at the time the trap was installed and it locked them out, which is fine. The men removed the trap, repaired the animal damage, and sealed up all the openings, also sanitizing the attic where the nest had been. No further problem since.
The men were professional and courteous throughout, took care of our home, and did quality work. If ever needed, I will certainly use them again.
Karen B.
Jan 2014
The dilemma is that the state of NC regulates the price of the service.
EMILY S.
Sep 2013
The job seemed to go very well, although it's hard to tell when someone is working in an area where you can't see for yourself. They found a hole in the siding that a squirrel had chewed, but no current squirrel activity. They put screening over the outside of the attic vents to prevent bats from hanging in them. They did a nice job and the screens are nearly invisible on the exterior of the house. They spent 2 days on the roof filling in and sealing all the places where critters could gain access. And they cleaned up the bat guano from both inside the attic and outside in my driveway. This is not something you should do for yourself--that stuff is dangerous! Both guys who were here were exceedingly polite, industrious, and pleasant to have around. I thought the price was a little high, but I had already received a $3300 estimate on the same job, so at that point who was I to argue with a mere $1000? I think they did a very thorough job and I'd recommend them to others.
Robert P.
Jul 2013
All factors of the experience with Asheville Wildlife Removal went beyond my expectations.. Rarely, any more, is the level of service, consideration & value met at such a high level. Rusty & Cory were very polite, efficient, considerate & informative. They wore shoe coverings at all times while in the house & attempted to minimize our inconvenience. The cost was exactly as quoted on the phone with no surprises. I'm not accustomed to writing such a rave review such as this but anything less would be a disservice to Rusty & Cory.
Gloria A.
Jul 2013
They caught a bird in the trap (a starling) and came back several times over the course of a few weeks to check and rebait the traps. They were very professional, answered all my questions, and wore protective booties on their shoes when coming into the house. They patched the four holes with a product to deter the birds and then used a concrete product to fill some other holes. They also used the concrete product to fix some loose bricks on my front steps. Then they also fixed the rubber edging to the garage that one of us had damaged when backing out of the garage! These last two repairs were not part of the scope of work so I was very appreciative.
At first I thought the price was a bit high, but my house is very high off the ground which made this job quite challenging. Also they made four visits to my home and fixed several additional things.
At first I thought the price was a bit high, but my house is very high off the ground which made this job quite challenging. Also they made four visits to my home and fixed several additional things.
Licensing
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FAQ
Asheville Wildlife Removal LLC is currently rated 4.7 overall out of 5.
Asheville Wildlife Removal LLC accepts the following forms of payment: CreditCard
No, Asheville Wildlife Removal LLC does not offer free project estimates.
No, Asheville Wildlife Removal LLC does not offer eco-friendly accreditations.
No, Asheville Wildlife Removal LLC does not offer a senior discount.
Yes, Asheville Wildlife Removal LLC offers emergency services.
No, Asheville Wildlife Removal LLC does not offer warranties.