Approved Pro
Professional Restoration Services, Inc.
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration, Water Removal,
About us
When disaster occurs, and it always does when you least expect it, call Professional Restoration Services, your preferred insurance restoration specialist. We are a full-service contractor who will mange your loss and restoration project from start to finish with our award winning craftsmanship. PRS is here to serve you with the utmost courtesy and care. We believe in working with our clients in all aspects of the claims process to ensure that the restoration is handles properly the first time. We are a fully insured, North Carolina licensed general contractor serving the Triangle Area with 25 years experience. Within minutes of your call, our IICRC-certified technician will be dispatched to your home and most times, on site within the hour. PRS will work directly with your insurance adjusters to save you time and money. Our on-call technicians are available 24 hours and use the latest, state-of-the-art technology for a quick, thorough, and guaranteed remediation processes. Giving you peace of mind when it matters most.
Business highlights
Family owned & operated
Emergency services offered
15 years of experience
Services we offer
Insurance Reconstruction Specialist, 24/7 Emergency Response, Water Damage, Fire Damage, Storm Damage, Unlimited Residential and Commercial Licensed General Contractor, Certified & Professional Technicians, Cost Estimating.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- Check
Our recent projects
- 13
Assorted photos uploaded by Professional Restoration Services, Inc.
Reviews
4.963 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 2% | ||
| 0% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 63 reviews
Keith M.
Mar 2023
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 1 more
how amazingly respectful and friendly is what sticks out the most, but very knowledgeable and able to explain the problem/solution clearly for someone who has no idea about this.
Response from Professional Restoration Services, Inc.
"So happy to hear you had a great experience! Glad we could help. Thanks for taking the time to leave a great review!"
Susanne Y.
Aug 2022
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 2 more
I can't say enough about the professionalism, skill, and responsiveness of Professional Restoration Services! The Mitigation team were at our home the day after I placed a call to them, and they worked tirelessly to remove wet insulation under the house caused by a catastrophic burst pipe. Their efforts continued inside the house where moisture caused damage to part of the kitchen floor. Each crew involved in the process was courteous, efficient, and always willing to explain what they were doing. Project Manager Michael worked closely with us throughout the process of completing all the necessary repairs. He displayed extraordinary determination and patience with our insurance company when the assigned claims adjuster did not respond to PRS or to us. Thanks to his repeated efforts, our claim was finally processed, and the repairs were completed. We are thrilled with the results and are especially appreciative of the responsiveness and kindness with which all our questions were addressed by the entire team. This is a company focused on effective communication, attention to detail, quality work, and customer satisfaction. I'm not sure how we would have handled this situation without their help! Professional Restoration Services in the BEST!
Response from Professional Restoration Services, Inc.
"Thank you so much for the wonderful review! We strive to make our customers happy! So glad to hear that you are! :)"
Tom P.
Aug 2022
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 4 more
Job went smoothly, on time, very professional
Response from Professional Restoration Services, Inc.
"Thank you for the great review!"
Nicole P.
Jul 2022
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 1 more
I have never met a friendlier staff than I have with PRS. Their customer service is extraordinary! Every single person that stepped foot on my property was kind, courteous, and very friendly. Any time I needed to call or text, someone answered or got back to me almost immediately with an answer to my question. The whole process went smoothly and I really didn’t have to worry about a thing, as they took care of it all. I got a schedule and everything was on time, which was nice because we had to be out of the the house for a period of time with 3 kids and 2 dogs. They did an amazing job and my floors look amazing! I’d recommend them to anyone I know!
Response from Professional Restoration Services, Inc.
"Thank you for choosing PRS and taking the time to leave us such a wonderful review!"
Eddie G.
Jul 2022
Mold Remediation, Drywall Service + 3 more
Professional Restoration Services did an outstanding job restoring our kitchen to look even better than what It looked like prior to the water damage that destroyed our floors. From the first call for service, to the final inspection, I received nothing but professional support from the entire team. Patrick, the project manager, went out of his way to ensure timelines were created that did not interfere with our schedules and coordinated with the many vendors to ensure top quality work was done on-time. We could not be happier with the final results! The team definitely lived up to their name, “Professional Restoration Service”. Two thumbs way up!!
Response from Professional Restoration Services, Inc.
"Thank you so much for taking the time to leave such a fantastic review! We always strive to turn a unfortunate experience into a good one!"
Walid R.
Feb 2022
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 3 more
We had water damage. PSR showed up the next day. they adhered to scope and budget. Team was punctual, would call ahead to reconfirm exact arrival dates/times throughout the remediation and reconstruction. Project started and ended on time. Walked us throughout the process, so there were no surprises. Truly professionals from the managers down to the actual staff in the trenches. After the project ended, they were as responsive to address any issues that we raised, as they were during the project.
Response from Professional Restoration Services, Inc.
"Thank you for choosing PRS and taking time to leave us such a great review! So glad we could help!"
Lisa B.
Nov 2021
Drywall Service, Interior Painting + 2 more
It went fantastic everything came out wonderful the work was done professionally and the quality was great everyone that I worked with was so helpful and kind this was a very large job I had all the hardwood floors and carpet replaced in the downstairs of my home which is about 3000 ft.² the quality of the work and I don’t that I chose were top notch I would highly recommend this company to everyone they made everything so simple and stress relieving for me
Response from Professional Restoration Services, Inc.
"Thank you for taking the time to leave us such a great review, [Member Name Removed]! We are so happy you are happy!!!"
Kiersten J.
Nov 2021
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 5 more
We had an amazing experience with PRS following water damage in our kitchen. Drew came out the same day to assess the extent of the damage and identify next steps, and oversaw all mitigation efforts. Mike was the person who facilitated the repair, which included various contractors to handle floors, cabinets, and tile. Absolutely everyone we interacted with was incredibly courteous and professional. They understood that this was not a voluntary remodel on our part, and went above and beyond to make it as smooth an experience as possible. Mike, in particular, was very responsive and went out of his way to make sure that every single detail was attended to. We are so incredibly grateful to PRS for somehow making this a positive experience, and we'd enthusiastically recommend them!
Response from Professional Restoration Services, Inc.
"Thank you for choosing PRS and taking the time to leave us such a wonderful review!"
Billy L.
Sep 2021
Flooring, Cabinet Making + 1 more
Needed repair to a bathroom and a bedroom that required installing new flooring and a bathroom vanity. Patrick was the project manager and was very helpful in guiding me through the repair process including flooring selection options. I would definitely contact Professional Restoration Services again if needed.
Response from Professional Restoration Services, Inc.
"We are so glad we could help! Thanks for taking the time to leave us a wonderful review."
Kelley G.
Aug 2021
Drywall Service, Interior Painting + 6 more
PRS did a fantastic job on our mitigation and repair work. They were extremely responsive and professional. There was a project manager for the mitigation (Drew) and for the restoration (Patrick) and they were both great! They were in contact and/or here throughout the project and followed up to make sure all scheduled workers showed up when they were supposed to be here. They both made sure we were happy with all the work at the end of the project. They were easily available for questions every step of the way. Would definitely recommend and use again if needed.
Response from Professional Restoration Services, Inc.
"Thank you for taking the time to leave us such an fantastic review. Glad we could help!"
Masatoshi T.
Jul 2021
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 1 more
From the first call right after the fire until completion of service, the folks at Professional Restoration were great. They were at our business right away and did a great job of cleaning, reducing smoke damage, getting our ceiling repaired, everything. Very responsive and kept us appraised of any and all developments in this process. Never ever ever want to deal with another fire, but Professional Restoration made the nearly unthinkable/unbearable much more bearable. Masa Tsujimura Waraji Japanese Restaurant
Response from Professional Restoration Services, Inc.
"Thanks for the wonderful review, Naomi! We are happy that we could get your fantastic restaurant back up and running quickly!!!"
Barry G.
Jul 2021
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 6 more
There was a project manager for the drying out and for the restoration and they were both great! They were in contact and/or here every day and followed up to make sure all scheduled workers showed up when they were supposed to be here. The restoration manager made sure we were happy with all the work and had one or two small things redone or repaired. No complaints and while I would prefer to not to have to use them again I certainly would not hesitate to do so if I had another house disaster.
Response from Professional Restoration Services, Inc.
"Thank you so much, [Member Name Removed]! So glad we were able to help and that you were happy. Thanks for choosing PRS!"
Mark M.
Feb 2021
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 2 more
Kevin and his team were here within the hour to get to work on locating the source and drying things out. They even recommended folks to do the Sheetrock and paint repairs who did an outstanding job. Nicole and her crack staff provided incredible support in getting claims processed and seeing things through. PRS would be my first call if anything ever happens again.
Response from Professional Restoration Services, Inc.
"So glad that we were able to help! We strive to help make a bad situation as good as it can be! Thank you for taking the time to give us such a fantastic review!"
CJ B.
Jul 2020
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 5 more
I got estimates/info from 5 companies + was very, very glad I went w/ PRS!! The owner told me they would treat my project like it was his home and they did so from start to finish. Professional, effective, efficient team w/ project managers on top of all the details. Great communication throughout via email/text and softcopy documents making the "paperwork" portion of the project quick/easy.
Tyler B.
May 2020
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 5 more
Water cleanup and drying crew were great. Called everyday and worked around my schedule to check progress, started earlier than normal to visit house before I needed to work. Repair work ultimately was completed perfectly, would have liked to have CM be more on top of the contractor. CM was great and would do anything needed, but felt like I needed to be there to police the work more because information didn't seem to transfer as well to workers.
Susan S.
Feb 2020
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 3 more
Excellent service Patrick and his team responded quick and the job was finished and my house put back together in no time.
Response from Professional Restoration Services, Inc.
"Thank you for choosing PRS and for taking time to give us a wonderful review!"
Lorenzo C.
Feb 2020
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 1 more
job cancelled.
Jan J.
Jan 2020
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 5 more
PRS did a fantastic job on a mold mitigation issue and subsequent repair work. They were very responsive, professional and patiently answered all my questions. I cannot say enough good things about them and I would absolutely recommend and use again if needed.
Response from Professional Restoration Services, Inc.
"Thank you for your kind words, Ms. [Member Name Removed]! We are thankful for the opportunity to help you!"
Rhonda P.
Oct 2019
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 1 more
Our experience with PRS was wonderful. We had a pipe break in our attic which caused a good deal of water damage. Our project Manager Bill was absolutely perfect in being prompt, extremely helpful in answering questions, and taking care of everything from the beginning of the mitigation process to the final sign off of completion. We would HIGHLY recommend Professional Restoration Services!!
Response from Professional Restoration Services, Inc.
"Thank you for taking the time to leave us such a great review! We are happy that you are happy!"
Emily F.
Sep 2019
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 6 more
This was a great company to work with! They were very responsive, friendly, and professional. They helped restore our home from a water heater leak.
Response from Professional Restoration Services, Inc.
"Thanks for choosing PRS and sharing your experience for others to see!"
G P.
Aug 2019
Mold Remediation, Drywall Service + 4 more
Very good work pleasant workers
Response from Professional Restoration Services, Inc.
"Thank you for the review!"
Barbara W.
Aug 2019
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 4 more
I think it went very well.
Response from Professional Restoration Services, Inc.
"Thank you for your review!"
Julie M.
Jul 2019
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 1 more
PRS did a fantastic job on our mitigation and repair work. They were extremely responsive and professional. While we didn't love what we had to go through, they dealt with us in a very compassionate manner. The owner was connected with us every step of the way. Would definitely recommend and use again if needed. They also did some additional projects for us that were discovered along the way.
Response from Professional Restoration Services, Inc.
"Thanks [Member Name Removed] for the awesome feedback. We always strive to turn a unfortunate experience into a good one!"
Heidi C.
Jul 2019
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 11 more
The jobs went so smoothly and looks amazing! They were timely , easy to work with and handled all the subs. ( which were great subs) They also handled the insurance end of it ! Great company!
Response from Professional Restoration Services, Inc.
"Thank you so much for the kind words and feedback!"
Glenda L.
May 2019
General Remodeling
Very well. Thanks to PRS, they brought our lives back, it's been a long process but it went well. The crews are very professional and polite. The Mitigation Manager, the Project Manager, the cleanup crews, and the office coordinator; they all have done an excellent job.
Response from Professional Restoration Services, Inc.
"Thank you for the awesome review! We work hard to meet customer expectations and we are happy we hit the mark for you!"
Licensing
Bonded
Insured
Licensed*
Trade License Number
IICRC 203547
Trade License Expiration
09/17/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Professional Restoration Services, Inc. is currently rated 4.9 overall out of 5.
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Sunday: 12:00 AM - 12:00 AM
Professional Restoration Services, Inc. accepts the following forms of payment: Check
Yes, Professional Restoration Services, Inc. offers free project estimates.
Yes, Professional Restoration Services, Inc. offers eco-friendly accreditations.
No, Professional Restoration Services, Inc. does not offer a senior discount.
Yes, Professional Restoration Services, Inc. offers emergency services.
No, Professional Restoration Services, Inc. does not offer warranties.
Professional Restoration Services, Inc. offers the following services: Insurance Reconstruction Specialist, 24/7 Emergency Response, Water Damage, Fire Damage, Storm Damage, Unlimited Residential and Commercial Licensed General Contractor, Certified & Professional Technicians, Cost Estimating.