Complete Construction Co

We have done several projects with Glenn White and Complete Construction between 2013 and 2017. Much of their work has been redone for poor craftsmanship or failure of installation. Most notable was a wine cellar that was built without a vapor barrier and improperly insulated with open cell foam. The cellar developed mold rapidly and had to be completely deconstructed and rebuilt by another contractor. Glenn and his insurance company never took ownership of the problem and tried to blame the catastrophic failure of the cellar on an HVAC drip pan leak that was addressed within a few hours and did not cause any structural or mold issues in any other surrounding parts of the house. We later discovered that Glenn had not filed a building permit for the cellar or had any inspections. Ultimately, Glenn White and Complete Construction settled for the damages in legal mediation. To the end, Glenn maintained that he had built the cellar “up to standards”. To me this represents a complete lack accountability, lack of understanding of building science, or both. Either way, these are not good qualities for a contractor. I am aware of at least one other cellar that Complete Construction built that was also improperly insulated and developed mold. If you choose this company, buyer beware!

They were pretty expensive and under estimated the project budget. They did a pretty good job.

The design of the tile patio is very nice. The quality is good, but there are some unrefined aspects of the work. I must say, however, that it is hard to assess a prior job, since I don't know what the expectations and agreements were between them and the hiring party. However, there is a major basic flow: they didn't install any sort of drainage system, so water just pools on the patio, which has caused stains and additional damage. I tried calling and emailing them to hear about potential curative options (as well as some other random questions / issues), but they never responded back, despite multiple messages (including to the owner of the company). A company should stand by its work, especially when it comes to construction. I gave them a C for professionalism to give them the benefit of the doubt, since maybe they were very professional at the time they were hired. However, I do rate them with an F for responsiveness, obviously. Perhaps they are no longer in business, or else this is an instance of poor professionalism and unwillingness to be involved after the money is paid. Either way, this is a problem.

They were very professional and did quality work. They did a good job of cleaning up after themselves.