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Austin Family Handyman Services

Deck and Porch Service, Fencing Service, Driveway Gate Service,

About us

We are a family owned and operated Handyman service located just outside of Raleigh, NC. We handle every aspect of our business and offer an honest days work for an honest days pay. Our quality is top notch while our pricing can't be beat! We also understand that things need to be done and you don't necessarily have the disposable income so we are open to bartering as well.

Business highlights

Emergency services offered
17 years of experience

Services we offer

Drywall carpentry deck work and staining Painting (interior/exterior) remodeling pressure washing laminate flooring installation countertop replacement wallpaper removal and install yard work house cleaning fencing install gutter cleaning light plumbing light landscaping caulking and much much more! No job to small or too large

Services we don't offer

Carpet Install electrical

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Accepted Payment Methods

  • PayPal
  • Check
Reviews
1.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
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2
0%
1
100%

Filter reviews by service

Showing 1-2 of 2 reviews
GeAnne C.
Feb 2014
1.0
Deck and Porch Service, Fencing Service
$4,000
They started out great. My deck was almost finished and everything went to h***. Long story short. They never finished the deck and we are out $2000 for a fence that they never built.

Jessica S.
Oct 2013
1.0
Deck and Porch Service
$4,780
My husband and I found Austin Family Handyman on Craigslist in May of 2013. Lisa Austin wrote up an agreement to build our deck for $1500 in labor, $1500 in supplies, then an additional $800 to stain the deck once the building was complete. We received the first shipment of supplies from Lowe's which came to $1203.00 and throughout the month of May the Austins built our deck. The project was moving very slowly. At this time we were also asked for additional money for supplies on the premises that we would be provided receipts, so we provided the additional funds but still have not seen any proof that our money was used to buy supplies for our deck.
Toward the middle of June, my husband and I had plans to go out of town and by this time the Austins had been working on the deck for a month and a half! We wanted it wrapped up before we came home so we paid the final balance before we left. Well, when we returned nothing was done. The Austin's then continued to feed us false promises all summer about coming back to finish the deck. Once September came around, it was getting harder and harder to get a hold of Lisa Austin about finishing our deck. At this point in time, we have no contact whatsoever. We have made repeated attempts to contact them to come to a resolution but our calls are ignored, our messages left unanswered. We ended up having to file a complaint with the BBB in hopes of reaching a resolution that way, and this complaint is still in progress.
The Austin's have a facebook page that led me to contact several other dissatisfied customers who have all experienced the same issues with Lisa Austin. In total we have paid the Austins $4780.00. We have one receipt, which Lowe's provided us, for $1203.00 and Lisa and Don completed $1500.00 worth of labor. They have walked off with the remaining $2,077. I have documentation and proof for everything that I have written, including conversations from Lisa herself acknowledging that she needed to return to finish the job.
The most frustrating thing is that despite not finishing the job at my house which is paid for in full, the Austin's are still advertising on Craig's list! Do yourself a favor and do not use this company. My husband is a hardworking Soldier, and if this couple is willing to rip off a Soldier they will rip off anyone. 

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Austin Family Handyman Services is currently rated 1.0 overall out of 5.

Monday: 12:00 AM - 11:30 PM Tuesday: 12:00 AM - 11:30 PM Wednesday: 12:00 AM - 11:30 PM Thursday: 12:00 AM - 11:30 PM Friday: 12:00 AM - 11:30 PM Saturday: 12:00 AM - 11:30 PM Sunday: 12:00 AM - 11:30 PM

Austin Family Handyman Services accepts the following forms of payment: PayPal, Check

No, Austin Family Handyman Services does not offer free project estimates.

Yes, Austin Family Handyman Services offers eco-friendly accreditations.

No, Austin Family Handyman Services does not offer a senior discount.

Yes, Austin Family Handyman Services offers emergency services.

Yes, Austin Family Handyman Services offers warranties.

Austin Family Handyman Services offers the following services: Drywall carpentry deck work and staining Painting (interior/exterior) remodeling pressure washing laminate flooring installation countertop replacement wallpaper removal and install yard work house cleaning fencing install gutter cleaning light plumbing light landscaping caulking and much much more! No job to small or too large

Carpet Install electrical