RICK'S AUTO BODY
About us
Auto Body Work, All vehicles, medium duty trucks, Boats and Motor Homes
Services we offer
All vehicles, Auto Body Work, Boats and Motor Homes, medium duty trucks
Accepted Payment Methods
- CreditCard
Reviews
4.112 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 8% | ||
| 17% |
Showing 1-12 of 12 reviews
N L.
Nov 2016
Done on time and as promised. No extra fees at the end
Karen S.
Aug 2016
unknown
Laura C.
Jun 2016
unknown
Jenni P.
Oct 2015
They are dishonest and will charge you more in the end. They gave me a quote in the beginning and once they found out what my insurance company was giving me they changed their quote. I am also an out of towner and a disabled vet so they took advantage of that. I wish I had went with Blue Ribbon as my insurance company recommended but I had already committed to Rick's. USAA told me that they plan on not using this body shop in the future and since they didnt have a contract with them that they were unable to help me. Dewey is not to be trusted. I always loved the town of Missoula, MT and had a incident with a vehicle while driving to my next duty station back in 2002 and the Ford dealership warrantied some work for me even tho they didnt need to. They support the military. I will not let this bad company cast a shadow on this great town. Please feel free to message me with any questions about how they took advantage of me and my family. I tried to work it out with them and am consulting a lawyer but I dont wanna continue dealing with the stress they have caused me. I just dont want others to find themselves in the same situation. Only way to try to prevent such behavior in the future is to get the word out about unfair business practices. "WARNING" Stay away from this company. Will take advantage of anything they can. Thanks and God bless
Response from RICK'S AUTO BODY
"The Patterson's vehicle was towed into our shop after the accident. Our estimator wrote a preliminary estimate to establish the visible damage on the vehicle . This was the estimate that was given to the customer. It stated that it was a preliminary estimate and it stated at the bottom that often times once repairs were started that additional damage can be found that is not included in the preliminary estimate.We disassembled the vehicle to look for additional damage. The insurance company sent out an independent estimator to write the estimate on the vehicle. The insurance estimator then wrote his estimate. When he wrote his estimate he had more repairs/replacements than our initial estimate. All the repairs that were charged for were completed in a professional manner meeting all industry recommendations. We gave the customer our best estimate and kept the customer and the insurance company informed and received their okay to proceed with every thing that we did. The insurance company paid the bill in full less the customers deductible which is in accordance with the policy that the customer purchased."
Martin H.
Oct 2014
unknown
Ross C.
Aug 2014
unknown
Cheryl F.
Feb 2014
I'm hoping that "A" is the best grade. Rick's work and professionalism were outstanding and I would not hesitate to use them again.
David P.
Sep 2013
Work was done well and in a timely manner.
Jenny S.
Sep 2013
The repairs were completed punctually, professionally, and thoroughly. They went above and beyond with extras like a bottle of touch up paint for future nicks and dings, and a thorough interior and exterior clean.
Joe H.
Jul 2012
They fixed the car, but there are certain things that were fixed that were not up to par. They had given us a 100% guarantee on their work. The biggest problem was our check engine light came on once we were finished with them. They would not take the car back to fix that, so we had to take it elsewhere.
Jenny S.
Jun 2012
I think the price is right. They pay great attention to detail and are very thorough.
Donald I.
Feb 2011
I brought my car there after my car was hit in the rear passenger doo by a car backing up while we were at a stop sign. in the estimate i was told i would get a new door, new trim, the car would be detailed and heck, they were ven gonna replace my windshield wipers with the new ones i had in the back seat. They did no such thing, they used the same door, the same trim, my car was filthy on the inside and the windshield wipers, the new ones were shoved under the seat. They made one agreement with GEICO that involved not replacing my rear door and gave me a different analysis. They delayed me getting a rent a car and ruined my Christmas holiday because of thier slow response to the insurance company and misinformation i am now forced to take them to small claims court
Licensing
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FAQ
RICK'S AUTO BODY is currently rated 4.1 overall out of 5.
RICK'S AUTO BODY accepts the following forms of payment: CreditCard
No, RICK'S AUTO BODY does not offer free project estimates.
No, RICK'S AUTO BODY does not offer eco-friendly accreditations.
No, RICK'S AUTO BODY does not offer a senior discount.
No, RICK'S AUTO BODY does not offer emergency services.
No, RICK'S AUTO BODY does not offer warranties.