Moores Carpet Care
About us
Servicing all areas of carpet and upholstery care, also specializing in floor care such as strip and wax.
Business highlights
Emergency services offered
24 years of experience
Services we offer
All Upholstery Care, Residentail/Commercial Carpet Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.52 Reviews
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Showing 1-2 of 2 reviews
Karin M.
Apr 2013
The owner of Moores showed up late, but he had called to let me know. When he arrived, his tank in the truck was frozen and didn't work at first after he got the hoses set up. After talking about having two dogs and a cat, he suggested an additional pet cleaner to be added to his normal solution, so I agreed for an additional $50. It turns out, I believe the pet solution didn't exist, at least I couldn't tell the difference in odor or appearance of my carpet in the couple areas that I had used Resolve to clean pet accidents. The steamer fluffed up the carpet, but it didn't get the main traffic areas deep cleaned like I was hoping for. The carpet took longer than we expected to dry and we couldn't put back some of the furniture until the next day. He moved the steamer head so fast accross the carpet that it didn't pick up the dirt like it should have. He almost ran out of water in the tank (once it thawed) when he was working his way toward the entry, which was one of the highest traffic areas of our carpet. He said it worked out just right, but I think he was short on supplies. The entire cleaning job could have been accomplished in a more professional way. I won't be calling them again for services.
Response from Moores Carpet Care
"I can't begin to tell you how disappointed I am at this review! I was called out on a winter day with temps in the teens! I came 60 miles to a house in the rural part of Corvallis! I was concerned to take the job in the first place in the middle of winter! Yet decided I would because they had guests coming into town! When I got there my van had experiences some freezing in the pump! Easy fix! Got the job started! The job was three rooms and a hall with pet damage! Heavy soil on top of urine! I explained to them that I would only be able to pull out 60 to 70 percent of the urine! So I treated the areas with enzymes and a deodorizer! Everyone knows that heat and urine do not mix! I asked them to reduce the heat in the house! I also explained to them that it would take longer to dry in some areas! This is typical of a house when it is cleaned in the middle of winter with no ventilation to let the moisture out! If these folks were unhappy with my service. Why is it being posted four months later! For 250.00 I think they would have called me for a refund or to fix the problem at hand! My work is guaranteed and if there is a problem it needs to be addressed!"
Wanda M.
Nov 2012
John Moore has been cleaning our carpets, twice a year for the past 4 years. I called him the morning of the accident with my dog. He was able to come to our house that morning!! He also cleans upholstery, and your car.
John and his wife are so friendly, and would highly recommend them..
They do a tremendous job! AAA+
John and his wife are so friendly, and would highly recommend them..
They do a tremendous job! AAA+
Response from Moores Carpet Care
"Thank you for your loyalty to our small busines. It has been a pleasure doing business with you and look forward to a long lasting relationship with you and your cleaning needs."
Licensing
State Contractor License Requirements
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FAQ
Moores Carpet Care is currently rated 3.5 overall out of 5.
Moores Carpet Care accepts the following forms of payment: CreditCard
Yes, Moores Carpet Care offers free project estimates.
No, Moores Carpet Care does not offer eco-friendly accreditations.
No, Moores Carpet Care does not offer a senior discount.
Yes, Moores Carpet Care offers emergency services.
No, Moores Carpet Care does not offer warranties.