Fireplace Center

Customer service 0/10. A very surly person answers the phone. They promise a call back. Nope. I had to keep calling. A technician arrived without notifying me he was coming, and was rude and aggressive. He said he?d been forced to come but he didn?t know why, and he didn?t want to be there. He rattled a few wires and declared the unit ?toast.? I put in a call to Renzy (owner?) asking him to call me. No one would pick up the phone so I left a message. Nope. Haven?t heard a thing. I do NOT recommend this company.

unknown

Fireplace Center is great. They are very knowledgeable about the product. They came out and measured and give you a guide. They were wonderful. I would definitely use them again in the future.

We had a fantastic experience with this company! The lady that helped me, Trista, was professional and the place was very clean. They seemed to be experts and I knew that I was going to have a great experience after walking into the showroom. They scheduled a time to come out and do an on-site inspection and they didn't charge me and they did the estimate. We ended up choosing them and we were comfortable with them from start to finish and came on time. After everything was installed, we called them because we were unable to turn the fireplace on. Come to find out, the battery was dead and they changed it and they did not charge us for the service call. We were very impressed with their service! We spent approximately $3000.00-4000.00.

Purchased fireplace from models in their showroom after a representative came to our home to give a free estimate. Ordered immediately and installed about 3 weeks later on date scheduled. Despite our home being an older structure (1937), they were able to connect to existing gas and electrical without much intrusion. Technicians were extremely polite and informative. They took special care to avoid any mess, covering all exposed areas with protective coverings. Sales presentation was informative without applying pressure. Instructions on use of the controls was well done. Price seemed very reasonable, especially considering the fact that our home is not easy to modify due to its age and sturdy construction.