DISTINCTIVE COUNTERTOPS & CABINETRY

UPDATED 8/30/2015:
Installed the bathroom vanity today, and discovered that the stone wasn't even cut square. There's a 1/4" side-to-side difference in both length and width, so it's a parallelogram instead of a rectangle shape. Looks like crap because it doesn't align with the backsplash. Thanks losers, for not even measuring the material before taking our money.

ORIGINAL REVIEW 7/14/2015:
We hired Distinctive to install quartz countertops on cabinets purchased elsewhere, and it turned into the most dishonest, horrifying customer experience we've ever had.

The central issue was trying to install a 30" undermount sink over a 33" base cabinet. The company's representative assured me that they "did it all the time" with a little modification to the cabinet sides, which we did prior to installation. The installers tried to mount the sink with Cinclips, which are 1" thick, into a 5/8" space. The clips obviously couldn't reach the rim, so they  compressed the sides of the sink instead. This caused a 6" crack in the sink, which we discovered the first time water was put in it.

Initially, we weren't aware of the improper installation, thinking it might have been damaged in shipping & handling, or defective, and ordered a new sink. I informed Distinctive about the crack (no accusations were made) and was told they'd charge $70/hr to reinstall a new sink. No one offered to come out and look at the installation, or to help us in any way. We chose to do the work ourselves.

While installing the new sink, we discovered the improper installation and re-did it with homemade supports. We were fed up from the time, trouble, and money Distinctive had cost us by that point, and had no interest in having them in our home again.

I emailed the sales rep and the business owner our customer experience feedback, in the form of a detailed list of the things that went wrong with our project, including the botched sink install. I didn't demand any compensation, ask any questions, or expect a reply; I did hold out hope that the owner would swoop in and do the right thing. The unsolicited followup from the sales rep was dismissive, condescending, unapologetic, and failed to even mention the sink installation.

Since they chose to make matters worse by being evasive and unpleasant, I emailed the owner directly. I asked only for the cost of the sink -- literally the least they could do for us -- and said that I'd be willing to go to small claims to seek full damages if she didn't respond by the end of 3 business days.

The owner made no effort to contact either me or my spouse to discuss the situation personally -- and never has, to this day. She
did take the time, however, to have her sales rep call contractors at random -- without our knowledge or permission -- to find one who had done business with us 2 years ago, and asked about their relationship with us. That's a sleazy, possibly illegal, invasion of privacy just to find out that we are, in fact, honest and easy to work with.

The owner replied, 15 minutes before the 5pm close of the 3-day window, to say she'd give us the cost of the sink, but she also demanded that I take down my unfavorable reviews because they were "slanderous ( sic)" against her and her employees. She still didn't broach the installation issue, nor did she apologize for the time and trouble her company caused us. I told her that we wouldn't accept compensation without an acceptance of responsibility, because we couldn't trust her to not claim that she was a victim of extortion.

We are still evaluating our options, including small claims.

Very helpful, friendly people. Wanda was very helpful in showing us examples of granite counters.
Their show room is excellent. Instalation workers were clean, efficient and quick with our project. Two day process went well with a minimum of mess and quality instalation.

Exceptionally well. On time. Perfection. Great selection