Bill's Superheat, Inc.

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This company was chosen because it was the only one covered by a national home owners insurance policy that was included with the purchase of my new home. They installed the hot water heater. Two young workers installed it and the admitted that they 

NEVER installed a hot water before. The installers damaged the first hot water heater, so another had to be ordered.  The gas company inspected the installation and it FAILED because they had used black pipe for the connections. The connections for the hot water heater and the pressure tank failed in 14 months .........  Bill's Super Heat REFUSED to repair because they said it was a plumbing problem and they were not licensed plumbers and they were not responsible for any plumbing connections.  My big question is HOW in the world can you install a hot water heater without plumbing ?????????

Great! We even had a couple of times where our heater wouldn't start up (soft lock out) and they came back at no charge. Very quick response and very professional - love Bill's Super Heat!

Make sure you have everything in writing and signed before proceeding with this company.  However, even that may not work if you run into issues with this company.  Bill’s Super Heat initially quoted an installation price of $3,785.  But a rebate the final price to us would be $2,785.  This included a $1,000 rebate from the Electrical co-op power company.  We want it to be known that Bill’s Super Heat stated to us multiple times that we were per-approved for this $1,000 rebate.  After the installation, however, we learned from the power company that we were not eligible for this $1,000 rebate.  When we went to Bill’s Super Heat with this concern, their secretary said they would take a hit of $255, but we would still need to pay the remaining $745 of this $1,000 rebate difference.  We were not pleased with this answer and therefore asked to speak with the owner, Bill Burton, but  the secretary  told us we are not able to negotiate or visit with Bill about this. She instead offered to remove the heating system completely but the charge to do so would be a little less than just paying the $775 difference they are demanding.  Bill’s Super Heat told us that if we do not pay by 12/11/13, they would bring the issue to a collection agency, no negotiations.  We have no concerns with the heating unit or installation of the heating unit.  Our sole concern is around being told we were pre-approved for the $1,000 rebate only to learn we could not receive it or negotiate it.

Not Well.     It still does not work right to this day.

Bill's Superheat installed a new furnace and water heater for us.  
Bill came out, did a heat loss calculation, and emailed a quote later that day.  He was very helpful, knowledgeable, and patient.  He spent quite a lot of time discussing the different options and explaining the differences between the various brands and efficiencies of furnaces available.  It's difficult to do a direct price comparison because Bill's quote was for a Trane system and the other two were for Lennox systems.  Using general efficiencies, however, Bill's quote appeared to be in the middle of the other two quotes (with one of those quotes being sky high).
(A note on the heat loss calculation - Bill was the only one (of three) companies to do this.  The other companies based their bids on the size of the house and the size of the existing 35 year old furnace)
When it came time to install the furnace, the installers were on time and professional.  It was a complicated install (the old furnace was a beast), and they called in extra help to get it done the same day - which they did.  The system has been running since and providing a nice warm home throughout the winter.  We did have one problem - the condensate pump developed a leak.  When I called about it, someone was out within a couple hours to repair the problem.
All in all, I'm very pleased with Bill's Superheat and would recommend them without hesitation.