Pillar to Post Home Inspection

"Unfortunately I have no record of being at the address these folks are talking about, nor have I ever met them. Sadly there are some limitations involved with a home inspection and it is not a perfect process. Buyers remorse can also be a contributing factor to many of the complaints a home inspector receives and I think a complaint from a year and seven months after the fact might fall into the category of buyers remorse. Had the particular inspector known of the issues of concern earlier there may have been a chance to resolve the said issue. A bit unfair of a review and I think the comments by this particular person should be removed due to the fact that i don't even know them and have never done an inspection at the particular address. Also, I have only been in business since January of 2011."

"Dear Member First off I would like to extend an apology toward your for being less than satisfactory in your perception of my services in regards to your home inspection. However, after reviewing your inspection report I have some concerns to the validity of your claim against me. Your major complaint in the review was that I did not spend a significant amount of time underneath the house and you had to pay a significant amount of money for some plumbing repairs post purchase of the property. It clearly states in the plumbing page of your inspection report that there where many plumbing issues to deal with. Underneath the house i found a water leak to deal with. I detected low water pressure throughout the house and recommended that a further evaluation be done by a qualified plumber. I recommended that you budget to replace the galvanized piping which can be a major contributor to low water pressure. The water heater did not work and was wired unsafely at the time of the inspection. There was no main drain vent pipe noted and I recommended the septic system be pumped and inspected by a licensed professional. Any one of these issues, if addressed prior to purchase of the property, may have saved you significant amounts of time and money. I have been a home inspector for many years and I know for a fact that not all of my home inspection reports actually get read. Customer service is something that I pride myself on and I know that I cannot please all of the people all of the time but I do my best to provide my clients with the information they need to make an informed decision. If I can be of service to you in the future I would greatly appreciate the chance to redeem myself, although I believe in my heart that I provided you the necessary information to deal with the issues that you brought forth in your review of my services."