MONTANA VETERINARY SPECIALISTS

I really loved this clinic for my last pet, Dr. Brenda was great and communicated well especially at the time of his death. I have since had 2 wellness exams for puppies at the vet, without even being able to talk with a vet. My dog had an eye injury, I had to drop him off, again no call from the vet, other than to pick him up. My pup was neutered today, I was also worried about hip dysplasia. The tech calls and says pick up the dog after 1 with no update on how he is doing. No communication on the hip, I asked them to call if they thought he needed an x ray. No call. The pup did get an x ray, after all, I asked to talk with the vet for one minute to the front office, it was like I asked fora big favor and it was a huge imposition. Brought the dog to the car, went back inside, asked to talk with the vet. I was upset with a charge when there was no communication . She was mad, I asked about the hips., and x ray. She did not see them or evaluate the gait. I informed her that communication was bad, and I could no longer go them because I I had not talked with a vet about my dogs the last 4 visits. Things have changed here significantly and I’m pretty disappointed . I guess I must be wrong, if I pay money, I should be able to at least talk to a vet for the service rendered. Now communication is only through the vet techs. I still have no status on the hips

They are very professional and I trust them completely with both of my dogs. They have saved me money at times by telling me to go to a large department store and pick up my medications there instead of buying it from them. They are a little pricier than the average ones in this area but I trust them so completely that I certainly would continue to go to them.

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When we made the appointment, they were good about trying to schedule our dog quickly, because she was suffering from urinary incontinence. We were anxious to get her in to figure out the problem, but also do the annual check-up.
Our dog is large, and I had to bring two of our small children with me to drop the dog off. I struggled to hold onto the leash, hold a baby, and watch a toddler, and no one offered to even take the dog's leash when we walked in the door. They wanted me to fill out forms while holding everything myself. While they certainly aren't obligated to help, our former vet in another state took our dog back and crated her so that we weren't trying to juggle everything. The customer service just seemed lacking in that regard.
While trying to juggle the dog and the kids and fill out forms, the receptionist informed me that they require a $100 deposit for all new patients. Unfortunately, in my rush to the office, I had left my checkbook and debit cards at home. This, of course, was my fault. But it was frustrating, because I was not told ahead of time that I would have to make this deposit. When loading the dog and the kids in the car that morning, I realized my missing money. But with a crying baby, I decided to head out the door anyway to drop the dog off, since I figured I could pay when I picked the dog up later in the day. I would have taken the extra time to run in and get the money before struggling to get everyone out the door had I known a deposit was required. So they recommended that, after all my effort, we reschedule so that I could pay the deposit. Again, I think that is poor customer service. We ended up loading everyone back and the car and leaving, and I rescheduled with a different vet.
So know this -- If you are new, bring $100 as a deposit when you drop your pet off. If you want to save money and not deal with that hassle, go to Alpine Animal Clinic, which only charges $63.00 for the entire visit, including vaccines, and you can pay there when you pick up your dog. No initial deposit required.
I'm sure they are competent vets and nice people, but we were happier elsewhere at Alpine, which had better prices and customer service.

Had dog with liver cancer but it was back in. 2007

As usual the exam and vaccinations, performed by one of the co-owner veternarians, went smoothly. And, as usual, the vet agan magically created an instant rapport with a very standoffish kitty. Miss Suki (an older lady) has been a patient of the clinic for seven years and, to date hasn't had any health issues except for having an infected incisor removed.
Unfortunately our previous kitty, 18-year old Digger - a long-time patient of the clinic, developed renal failure and, despite above and beyond efforts by the clinic, we lost him. The compasion and care provided Digger in their efforts to save him, and to us when we learned we had lost our old friend, went way beyond professional requirements.
Highly qualified, compasonate and friendly veternarians, compasionate and friendly staff, great care for their patients, quiet and clean quarters - what's not to like?
Will we continue to patronize the clinic and would we recommend them to anyone? You betcha!

The visit was fantastic as usual. The vet techs come in and get the basic information, and ask if you have any questions or concerns. Then the doctor comes in, who in the this case was Dr. Brenda Culver. She is the absolute best! She is so caring towards my dog. We discussed my concerns that my dog was becoming overweight, and she informed me she is fine and just give her a little more excercise. She then gave my dog her shots and we were on our way. We are always in and out very quick.
Seriously best veterinary office in town! Everyone should take their pets here.

They are very caring and compassionate. Dr. Brenda is very good with the animals; she gets on the floor to make the dog feel comfortable. She is able to determine what the problem is with our pets because of the specialized testing. They have a 24 hour service, if something happens at two in the morning you can bring them in right away instead of waiting for the morning. We have been using them for the past 8 years in the past. We will continue to use them in the future for our cat and dog.