Lithia Chrysler Jeep Dodge Of Helena

They diagnosed the problem as being the transfer case. They also detected that I had another issue with an exhaust component (sorry, I don't know what it is called). I had to wait a week for the parts to come in but once they did, they installed the new parts and got my Jeep running again. By the time they notified me of my Jeep being ready, the courtesy van driver had already gone home so one of the mechanics drove to my office, picked me up and delivered me to the dealer. I hated not having my Jeep for a week but it sure was nice to get it back running right. My extended warranty covered most of the cost except for the deductible. If not for the extra warranty it would have cost me about $2800.00 so yeah for the warranty.

Giving
Lithia one star is a far stretch--if zero was an option I would do that.
We bought a 2006 duramax two weeks ago from Lithia Dodge in Helena on HWY
12. We were assured that the truck had been gone though and EVERYTHING
worked. Well that was a lie. When we bought a camper in Butte and
had to pay two dollars to have the towing break replaced (because that didn't
work) then towed the camper back to Helena where we broke down outside of
Boulder. We called Lithia because we purchased the and quot;so-calledand quot;
extended warranty with road side assistance for 2,300 dollars. We talked
to Dave Cooper and he was going to go and quot;through the back doorand quot; to get
a rental from Enterprise on a weekend. Apparently you can't get a rental
under the warranty on the weekend--didn't read that in the fine print. So
we towed it with our insurance (USAA)--Lithia said it was a fuel filter and
wanted to charge us 200 dollars--seriously?? Didn't they just go through
the truck two weeks ago? We ended up not paying after an argument with
them. But we took it out two days later and the same thing happened--the engine
light comes on and it only runs in first gear. Our truck has been at
Lithia for two days and they can't figure it out--but if they do--it one might
not be covered by the warranty or two if it is covered by the warranty we will
need to pay the 250 dollar deductible--SERIOUSLY?? WE HAVE ONLY HAD IT TWO
WEEKS!!!!!. We have a family reunion this weekend and nothing to tow our
camper with. This has been a true nightmare with Lithia (especially Dave
Cooper) who has been mean and nasty and argumentive. I told him I would
write a bad review--he said do whatever you need to do. I have about 10
more web sites, Facebook, and my twitter account to educate people about the
poor customer service you get at Lithia Dodge of Helena and the Lemons they
sell and especially the lack of service they provide the customer two weeks
after they buy it. BUYER BEWARE!!!

unknown

They completed the work on time as promised