SERVICE MASTER CO

Terrible.

We were very pleased with ServiceMaster.  They were prompt, professional, and most important to me, they would call every day to let me know what time to expect their people.

Not happy at all. When called, I was asked if I would put this on our insurance, not thinking, because I wanted our basement to get cleaned. I said, "yes". This was a mistake, because I came to realize, they want us to use our insurance to charge an exuberant amount. As I mentioned above. 2 cleaners came from Service Master, female in late 50's and male early 30's. They vacuumed up water, and toweled the tile. Set up 14 fans, and left. I was not given an estimate, nor did I ask. Big Mistake!!!. They said, fans should be there for about 4 days. My husband called and found and had we left it for the 4 days, they would have charged us $2750.00. We where told after that they are very expensive and we could have chosen another company who are fair, do a great job. My husband is trying to negotiate the price down, and when spoke to our insurance adjuster, he himself, said, the price was ridiculous! Just a note, I personally turned off fans, lined them up for pickup and made sure they where clean and cords where wrapped up. I personally helped them carry the fans up from the basement. What I also forgot to mention. It definetly was overkill with the fans and dehumidifirer, as stated half of the living room carpet absorbed water, and half of bedroom carpet had absorbed carpet. No walls where affected. So. What do you think? Is it possible they are encouraged to use as much equipment as they can to increase the cost, and charge of $10.00 per fan, plus hourly charge of having them in our house. The total time we had them, was 1day and a half. Can you justify the price they charge? I hope they pay their employees a good, fair wage, including benefits. If I had someone clean our carpets down stairs with what was covered in water, even with use of their fans, in no way would we have been charged, anywhere near Service Masters Price.
The square footage that was cleaned was 300 square feet of carpet and they used 1 towel, to towel dry my tile. I found out today 01/07/2014 they charged another household $900. For 1000 square feet with crawl space. Same type of cleaning. Why were we charged more for the same service? We didn't have a crawl space they had to get into? We had less sq. ft. Cleaned.
01/24/14 I sent a letter to Mr. Don Black; Supervisor Restoration. Again asking to reduce the amount.
Received a letter from The President of Service Master that the price will stay as was quoted. 01/27/14