AFFORDABLE APPLIANCE REPAIR

Repairman showed up when scheduled. Evaluated the problem, parts were ordered and within a few days the repair was completed. The repairman was friendly, explained what needed to be done, and completed the job quickly. I highly recommend this company.

Showed up on time. Very nice and pleasant. Fixed it in no time

unknown

***DO NOT USE AFFORDABLE APPLIANCE REPAIR***
LG steam washing machine.
I called the company to schedule an evaluation/repair service for my washing machine which would not rotate the drum. The "technician" arrived and began what I thought was going to be troubleshooting the issue. I told him that the drum would not rotate with a load in it. He went through the program menu to look for errors. When he found none, he called technical support. Here were the issue began. Even when I told him that it would not spin with a load, he placed no load into the washer to verify the problem. Technical support had no resolve for the technician when he called, though he gave them insufficient/incorrect information to go on. He finally made a guesstimate of what the issue may be. He wanted to order three different parts for the machine. I had asked him if he could verify the VAC and amps of the motor and the accompanying parts which he thought were the issue to verify that they are indeed bad. He said he had no multimeter. HA? How can you troubleshoot electrical issues with no multimeter. I even gave him a schematic of the electrical system for the washing machine, he was definitely clueless. He said the parts might take at least 7 days to relieve. After he left I took the machine apart, following basic electrical schematics of the unit which it came with, through amp/voltage checks I found the electrical system to have no issues. The mother card, which he said was at fault= $250, was not the issues neither was the sensors. I found a mechanical issue which i ordered the part on line for $60 which fixed the issue. Long story short, I contacted the store and they said he was a seasoned technician of 20 yrs plus--WOW. They still made me pay for the service,70bucks, and were very unfriendly and unprofessional. DO NOT USE THIS COMPANY!!! In my experiences they are highly unqualified and unprofessional. All they do is "SWAP TRONICS" to try to solve the issue at full customer cost.

unknown

I called and asked if they repaired Washing machines as I had one that had a spinner problem I had the Dryer to make a matched set and I asked whether they repaired them and worked with any group in the community to donate them. They took a long Holiday break and on the answering machine said they would get back to me on Tuesday following Labor Day. but it did not happen.

they were great and efficient

Called on Friday June 29th and was told they could not come until the following Thurdsay. I let that slide since it was a holiday week. I moved all of the contents of my large freezer to a fiends house to save it. He did come Thursday as promised, but said he did not have the part to fix it. We were currently moving out of the house, so we left the freezer behind until it could be fixed. They sent us a bill the following week for $206, which I paid. It is now August 27th and the freezer is still not running. I have called 3 times and each time I am told they will call back and they never do. The contents of my freezer are still at the friends house and I have moved 20 miles away and still do not have my freezer. The house where the freezer is is now sold, so we have to move the freezer without it being repaired.

I am not happy with either the service, or the amount he charged me and will never do business with him again.

I called Dean on Monday afternoon and he said he could be to my house by Thursday at 10:00. He called on Tuesday to say that he wanted to be on time and wondered if I would be home at 1:00 on Thursday (no waiting around for us!!). 10 minutes before 1:00 Dean called to say that he'd be to my house in 15 minutes!
Fridge was fixed in no time, no mess was left behind and they even vacummed under my fridge! New timer came with a 90 day warranty and a 3 month labor warranty. Yay!