3 Brothers Plumbing
About us
Additional DBAs - 3 Brothers Plumbing & Heating, Three Brothers Plumbing & Heating Inc. Family owned & operated.
Business highlights
Services we offer
Residential & commercial construction, air conditioning, dish washer, drain cleaning & boiler, faucet, freeze damage, garbage disposals, heating, hose bibs, hot water jetting., leaking pipes, plumbing, refrigeration, septic tank, sewage ejectors, sewer replacement, sinks lavatories, sump pumps, water filters, water heater, water softeners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 7% | ||
| 4% | ||
| 19% | ||
| 11% |
We had always had a slight sewer odor in our basement. Several companies have been here to look it over that last couple of years. None of them could correct the problem. Three Brothers was able to diagnose the problem and fix it completely. We are very satisisfied.
.A couple weeks ago, we purchased a new washing machine on the first run, the system backed up flooded about 1/4 of the basement, enough to submerge a portion of newly installed linoleum and part of a rug. Luckily , my father in law was down there at the time and saw the water so we were able to stop it. It is unclear how long the flooding was occurring, but it was caught eventually, and like I said, about 1/4 of the basement. We stopped the machine, threw down towels and started using mops and a shop vac to clean up the water. After cleaning it up, we ran some water in the sinks to determine where the water was coming from (which was shop vacc'ed up immediately). After ruling out a defective machine, we were convinced there was a plug in the line since the water seemed to be coming from the toilet (later determined most of it came from the unfinished shower drain), so we needed to call their emergency service. The technician showed up approximately 2-1/2 hrs after making the call. The technician was competent and friendly. The problem twas identified by a guest in our house at the time (not the technician), who happens to be a professional plumber. A vent line in the sump pump was left to be too long, and was partially blocking the inlet into the sump area. Toilet paper had accumulated along the pipe, so when we ran the washing machine, it slammed all the accumulated paper to the end of the line, plugging it. As soon as the lid to the pump was lifted and the vent pipe moved, all the plugged material came pouring out. (with the help of the snake line the tech was using). All well and good, the tech cut the extra pipe, it all seemed better (and has in fact, had no problem since). So, clear as a bell in my mind, it was their fault and should cover any issues associated with the backup.
Now is when this company looses my respect. I called the company on the following monday, to get an insurance adjuster out to our house to inspect for damages, and to get a cleaning company to come. The manager/owner/head of plumbing (don't remember his name) got with me and wanted to know what the problem was. I'm not going to go into the back and forth of what quickly became a heated argument. It got heated, because the rep told me that it wasn't ALL their fault, that there were and quot;contributingand quot; circumstances that caused the flood. Primarily, his excuse, was that it and quot;flooded because we continued to run waterand quot;. See the above paragraph for my answer to that. He also said that it and quot;was impossible for that kind of flooding to happenand quot;. So, in his opinion, we were culpable for not being present at the second the flood happened, to turn of the water. I told him flat out that he didn't know WTH he was talking about, and asked if he had even asked his service tech what happened, to which he replied he hadn't. So in effect, without even KNOWING the exact details of what occurred, he made a bunch of general assumptions about what we did and didn't do to stop the water, he accuses me of and quot;watchingand quot; the flood happen, and though he didn't directly call me a liar, he implied it.
He finally agreed to send out cleaners to clean the flooded area, which was done. The antique wool carpet could not be cleaned, so the damaged portion was cut off, basically ruining it. We asked for the carpet to be replaced, he settled on $150 after deriding and being overtly rude. At the end, he considered all relations with us and quot;finishedand quot;. Apparently we are unreasonable, but it's not like we will ever call them for service again, unless its for anything else they may have mucked up, and sure as h*** they are gonna fix it.
So in closing, their technicians are capable so for small projects they are probably fine. I see the vent pipe as slight error honestly, I'm sure they were being rushed to get out at the time and it was an oversight. However, the management leaves EVERTING to be desired. The are rude, condescending and outright malicious. if anything goes wrong and its their fault, don't expect it to be an easy ride, and thicken up your skin.
"Hello Member, Thank you for taking your time to review our business. My name is Dominic Barnes and I would like to apologize to you for not meeting your expectations. We absolutely should have clean up our mess and given you an opportunity to have 3 Brothers oversee the replacement and patching of your wall. I hope you would give us another opportunity to meet your expectations and become your Plumbing & Heating Service Provider of choice."
"Hello Member, My name is Dominic Barnes and I would like to thank you for your time to review our business. Your kind words and positive review are greatly appreciated."
Licensing
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