Mister Green Clean
About us
Mister Green Clean provides 100% non-toxic hoiuse cleaning for your home and business. Mention Angie's List and receive 20 dollars off your first cleaning!
Services we offer
Here at Mister Green Clean we specialize in custom deep cleaning. We use the most eco-friendly cleaning methods and products available. Our goal is to provide you with professional green cleaning services, and planet earth!, custom tailored to your special needs. Honest, excellent service! Mister Green Clean....safe for people, pets, reliable
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.311 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 0% | ||
| 18% | ||
| 0% | ||
| 9% |
Showing 1-11 of 11 reviews
Marcus S.
Dec 2014
unknown
Bill M.
May 2014
They are very professional and easy to work with, ask what we want them to do and follow through with it. I gave them a B on price, but only because I haven't compared them to other services, but we are willing to pay for their reliable and honest service. When we mention something like moving the furniture to dust under couches, etc., they follow through with it. Overall, they are trustworthy, friendly, and keep my house clean, which is what is important to me. They also use green cleaning solutions that don't make your home smell like the inside of a gas station bathroom.
Response from Mister Green Clean
"Thanks so much for the great review! We love cleaning your house and are grateful for your business! One of these days Nicki is going to snatch that 1000 lb butcher block out of your kitchen . . . it's beautiful! Thanks again!"
Brent R.
Mar 2014
We used Mister Green Clean for one year to clean our home periodically (every 6-7 weeks, on average). The cost was $130 for 3.5-4 hours of work (or $125 if cash or check written to Matt's name rather than the business' name). Matt does a thorough job and has very strong attention to detail. The quality of his assistants, however, was highly variable. In the summers, while Matt is a fishing guide in Alaska, Nicki and assistants take over the cleaning. The cleaning quality dropped precipitously during this time, and in one case Nicki left our home to work another job, leaving only the assistant, who used a cleaning solution and paper towel on our flat panel TV screens (which should never be cleaned in such a way). I had to call Nicki and ask her to return to our home and fix the damage. In contrast to Matt's friendly demeanor and attention to detail, Nicki comes across as surly and disorganized. We waited until Matt returned in September to resume cleanings.
Last month, while Matt was cleaning, I told him I would like to schedule regular monthly cleanings. He was enthusiastic and told me his availability. I called him the next week to solidify, and he said he would send me an email confirmation. When the email arrived, it was a quote for cleaning priced 56% higher than what we had been paying (up to $195 from $125). I inquired about this apparent mistake, and was then informed that they were raising their rates, and that they "had been meaning to speak to me about it since the summer." No mention of this had accompanied the email, and the main rationale seemed to be that their business has grown. Nicki also said that they had been "mistakenly" charging me too little.
I don't know what Matt and Nicki's intentions were, but raising rates so significantly and unexpectedly, without communication or rationale, is disingenuous and cowardly. We are very disappointed. I would have been willing to pay a bit more if they had spoken to me directly rather than trying to sneak in a rate increase. Clearly, they have serious management and organization problems. This awful customer service, coupled with the other problems we have had over the prior year, has led us to discontinue our business with Mister Green Clean. I cannot do business with someone I don't trust - and that is particularly true for someone cleaning my home.
Last month, while Matt was cleaning, I told him I would like to schedule regular monthly cleanings. He was enthusiastic and told me his availability. I called him the next week to solidify, and he said he would send me an email confirmation. When the email arrived, it was a quote for cleaning priced 56% higher than what we had been paying (up to $195 from $125). I inquired about this apparent mistake, and was then informed that they were raising their rates, and that they "had been meaning to speak to me about it since the summer." No mention of this had accompanied the email, and the main rationale seemed to be that their business has grown. Nicki also said that they had been "mistakenly" charging me too little.
I don't know what Matt and Nicki's intentions were, but raising rates so significantly and unexpectedly, without communication or rationale, is disingenuous and cowardly. We are very disappointed. I would have been willing to pay a bit more if they had spoken to me directly rather than trying to sneak in a rate increase. Clearly, they have serious management and organization problems. This awful customer service, coupled with the other problems we have had over the prior year, has led us to discontinue our business with Mister Green Clean. I cannot do business with someone I don't trust - and that is particularly true for someone cleaning my home.
Response from Mister Green Clean
"This client was initially quoted a deep clean rate and a regular cleaning rate. Rather than sign up for regular service, he called us infrequently (every 3 months or so) and we honored a regular cleaning rate for him as he insisted this is what he had been told he would be charged. We took a financial loss on each cleaning, as it was unclear where the initial confusion began and we wanted to be fair. After cleaning his large home, which was quite dirty, a handful of times over the course of year we determined we could no longer continue at the rate he was quoted without a regular schedule. We offered him service our standard hourly rates, which all of our customers now pay. He responded with a long email calling Matt a "coward" for not calling him to discuss the change and instead providing him with a detailed email with estimates for biweekly and monthly services. We apologized profusely for any misunderstandings. We also offered to work within his budget by limiting services to a certain pre-determined amount of time. As for the client's mention of checks and cash, we no longer offer a cash discount. Check prices have always been the same regardless of who the check was made out to. Initially, they could be written to Matt or to the company, due to our business structure. We have since transitioned to an LLC and we prefer checks be written to Mister Green Clean. Cash is always welcome and credit card payments can be made online. It is unfortunate that this client's feelings were hurt by the rate increase, as he seemed very happy with our services. It is interesting that he rated our quality as a C as he reported a high level of satisfaction during the year we cleaned his house. It is true that one of our crew inadvertently swiped his TV screen with a cloth that had furniture polish on it. Nicki immediately remedied the situation and the client reported he was quite happy with the result. His attempt to insult Nicki by calling her "surly" is likely due to his inability to intimidate her. In most cases we would offer a new attempt to work with this client, but in our years of service, this is one of the only ones we were happy to see go. He made our cleaning crews uncomfortable and seemed to enjoy humiliating and intimidating young hardworking individuals and treating them like "servants." In one case he asked that CLEAN granite countertops be wiped SIX different times before he finally admitted that flaws in the stone were causing them to look streaked. His own wife apologized to us for her husband's behavior. We appreciate the compliments this client gave to Matt. Mister Green Clean started with Matt and he remains a favorite cleaner for many of our customers."
Joanna T.
Sep 2013
Super friendly, but unfortunately will not use again. They were too slow and did not get enough done. They didn't mop the floors and bathrooms were still dirty when they left (especially the shower). They claim their products are so safe you can eat them. Smelled like simple green to me, and anything with such a strong odor, cannot be safe!
Response from Mister Green Clean
"We appreciate and value our customer reviews. We make most of our own cleaning products and they are 100% non-toxic. When we do purchase a product, we carefully evaluate it for safety and effectiveness. Simple Green is not a product we use. I cleaned this particular house myself and the only scents this client should have noticed were lavender and tea tree oil. Only the kitchen and baths were cleaned in this home per the customer's request, and they were all mopped and polished dry entirely by hand. This job took approximately 2 1/2 hours to complete (kitchen, 1 small bath, 1 large bath), which is typical for us, though perhaps some extra time was necessary due to substantial grease build up and dog hair. We strive to provide 100% satisfaction, and while I wish this client had mentioned her concerns during her visit so that we could re-clean any areas she was unsatisfied with, we would be happy to refund her money."
Jennifer B.
Sep 2013
It was a difficult job and the provider did the best work possible.
Response from Mister Green Clean
"We do not offer services in Billings, Montana. This review does not refer to our company. We are contacting Angie's List to have this review removed."
Lonnie G.
Aug 2013
I highly recommend Mister Green Clean.
Response from Mister Green Clean
"Thank you so much for the great review! We are so glad you're back and we hope to have a long relationship!"
Jeannine A.
Jul 2013
Very good
Marcus S.
Mar 2013
We went through several other companies that were more interested in doing the job fast and leaving. Matt puts pride in his work and it shows.
Ks D.
Feb 2013
Great... see notes above. Highly recommend.
Patty J.
Jan 2013
Wonderful job and smells fresh without the harsh chemicals.
Response from Mister Green Clean
"Thank you for the great review! You were one of Matt's first customers and you remain one of our favorite people! We're so grateful for your business!"
Louise B.
Aug 2012
We have used several housekeepers since we moved to Bozeman and they all SMOKE. The owers are a nurse and a fly fishing guide and they are clean, professional and trustworthy. Hands down best service we have ever used. I'm not going to bad mouth other companies, but compare your estimate experiences before you hire someone.
Response from Mister Green Clean
"Thank you so much for the great review! We take pride in our work and we're so happy when you're happy! Please let us know if we can do anything for you!"
Licensing
State Contractor License Requirements
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FAQ
Mister Green Clean is currently rated 4.3 overall out of 5.
Mister Green Clean accepts the following forms of payment: CreditCard
Yes, Mister Green Clean offers free project estimates.
No, Mister Green Clean does not offer eco-friendly accreditations.
No, Mister Green Clean does not offer a senior discount.
No, Mister Green Clean does not offer emergency services.
No, Mister Green Clean does not offer warranties.